XXXX and XXXX and then regular payments after that for a modified mortgage. I tried to pay at the end of XXXX and was told I couldn't because It started in XXXX. No one told me this modified offer. No one called me and no one emailed it to me. So now we are up to XXXX. They still won't accept my money because it is not paying it off. I finally spoke to someone who helped me. The amount due was {$6600.00} at that point although my monthly payments missed added up totaled around {$2400.00} give or take since my insurance wasn't paid. I explained that I work full time 50 hours a week with a commute of no less than 2 1/2 hours a day every day. I am a single mother of a XXXX year old and XXXX XXXX XXXX year old who is considered XXXX currently. She spent 6months in the hospital at which time

What the CFPB Record Shows About XXXX and XXXX and then regular payments after that for a modified mortgage. I tried to pay at the end of XXXX and was told I couldn't because It started in XXXX. No one told me this modified offer. No one called me and no one emailed it to me. So now we are up to XXXX. They still won't accept my money because it is not paying it off. I finally spoke to someone who helped me. The amount due was {$6600.00} at that point although my monthly payments missed added up totaled around {$2400.00} give or take since my insurance wasn't paid. I explained that I work full time 50 hours a week with a commute of no less than 2 1/2 hours a day every day. I am a single mother of a XXXX year old and XXXX XXXX XXXX year old who is considered XXXX currently. She spent 6months in the hospital at which time

XXXX and XXXX and then regular payments after that for a modified mortgage. I tried to pay at the end of XXXX and was told I couldn't because It started in XXXX. No one told me this modified offer. No one called me and no one emailed it to me. So now we are up to XXXX. They still won't accept my money because it is not paying it off. I finally spoke to someone who helped me. The amount due was {$6600.00} at that point although my monthly payments missed added up totaled around {$2400.00} give or take since my insurance wasn't paid. I explained that I work full time 50 hours a week with a commute of no less than 2 1/2 hours a day every day. I am a single mother of a XXXX year old and XXXX XXXX XXXX year old who is considered XXXX currently. She spent 6months in the hospital at which time has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to My m, and the most recent logged activity is My mortgag, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, XXXX and XXXX and then regular payments after that for a modified mortgage. I tried to pay at the end of XXXX and was told I couldn't because It started in XXXX. No one told me this modified offer. No one called me and no one emailed it to me. So now we are up to XXXX. They still won't accept my money because it is not paying it off. I finally spoke to someone who helped me. The amount due was {$6600.00} at that point although my monthly payments missed added up totaled around {$2400.00} give or take since my insurance wasn't paid. I explained that I work full time 50 hours a week with a commute of no less than 2 1/2 hours a day every day. I am a single mother of a XXXX year old and XXXX XXXX XXXX year old who is considered XXXX currently. She spent 6months in the hospital at which time reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called my house insurance to get a monthly price of what I was paying and found out that my insurance had not been paid ( It's escrowed ) for so long that they dropped me and I didn't have house insurance. I called XXXX XXXX XXXX XXXX and they informed me that they didn't have my mortgage and SPS had it. So first off", and the single most common underlying issue is "my payments were still being sent to XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX sent my payments from XXXX to XXXX to SPS but discontinued after that. I spoke to SPS and asked them if they could help me get the money from XXXX XXXX XXXX XXXX and they said that they could not because it wasn't a situation where the payment was just lost ''. Upon further investigation the funds started coming back into my account at the bank around XXXX without any notification. I have alerts on my phone for anything taken out and deposit but it was a reversal so it didn't alert me. I offered to show proof to SPS that I never stopped making payments and they were made every month on time ahead of schedule ... just to XXXX XXXX XXXX. They wouldn't tell me what to do other than they needed all of the payments. In the meantime".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating XXXX and XXXX and then regular payments after that for a modified mortgage. I tried to pay at the end of XXXX and was told I couldn't because It started in XXXX. No one told me this modified offer. No one called me and no one emailed it to me. So now we are up to XXXX. They still won't accept my money because it is not paying it off. I finally spoke to someone who helped me. The amount due was {$6600.00} at that point although my monthly payments missed added up totaled around {$2400.00} give or take since my insurance wasn't paid. I explained that I work full time 50 hours a week with a commute of no less than 2 1/2 hours a day every day. I am a single mother of a XXXX year old and XXXX XXXX XXXX year old who is considered XXXX currently. She spent 6months in the hospital at which time: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.