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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
with the reason being 1
with the reason given as a denial of a previous application 1
with the reason stated as insufficient ability to repay. Subsequently 1
with the remaining balance to be added to the end of the loan. However 1
with the remaining {$20.00} considered a loan. 1
with the request of checking out of XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX and beginning our stay at XXXX XXXX XXXX XXXX in XXXX 1
with the request to correct and remove inaccurate personal identification information from my credit report. 2
with the responsible specialist held personally accountable for financial and emotional damages incurred. 3
with the responsive explanation being provided herein 1
with the sale no longer an option 1
with the same account numbers but different balances 2
with the same request. I did so on XX/XX/2023 1
with the same result ( see attached PDF with several 1
with the system apologizing for the delay in several instances. 1
with the taxes already paid by the targets. It is unusual for both payments to be applied in the same month when XXXX is due in XXXX and the other was due in XXXX 1
with the team continuously stating that they needed to verify my identity in order to reactivate my profile.,,Google Compare Credit Cards Inc.,,XXXXX,,Consent provided,Web,2023-08-23,Closed with explanation,Yes,N/A,7439079 1
with the three major credit bureaus 1
with the total loan amount 1
with the ultimate goal of coercing me into remaining at their discretion for an extended period. This strategy appears to make it extremely challenging to seek an alternative lender later in the purchase process without incurring substantial losses. 1
with the unknowns surrounding our funds 1
with the violation and signing of the affidavit 2
with the way they handled my complaint. They refused to make the recorded conversations or calls available for review 1
with the worst payment status 90-119 days late. 1
with the wrong account number. In addition to this letter 1
with the {$10000.00} disbursement accounting for the difference. 1
with the {$31000.00} yet to be paid. 1
with their demonstrably illegal escrow statements. If that is the track that Wells Fargo chooses to take regarding this issue 1
with their fees per installment and my XXXX insurance is only XXXX. Additionally 1
with their name on a fabricated check with their name but my account number ) deposited a check and has been able to withdraw money from the account. You would assume that a Bank at least checks the name of the account holder on the top of the check and matches that to the account name before allowing a check to be honored 1
with them adding money back into my account. The information I have attached shows proof of what I am speaking of.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,NC,XXXXX,,Consent provided,Web,2018-10-26,Closed with monetary relief,Yes,N/A,3057196 1
with them as the lien holder 1
with them trying to hide behind accounting practices they claim they are trained in 1
with these terms : Total Monthly Payment {$1200.00} ( {$850.00} Interest 1
with this Affidavit agree to contract with 1
with this correspondence attached as evidence of notice. 1
with this new information 1
with this request for validation and return it to me 1
with this third Assignment recorded in the public land records of the XXXX XXXX County Recorders Office on XX/XX/XXXX. 1
with those charges having no merit.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BARCLAYS BANK DELAWARE,FL,33612,Older American,Consent provided,Web,2022-08-23,Closed with monetary relief,Yes,N/A,5907663 1
with those charges having no merit.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,FL,33612,Older American,Consent provided,Web,2022-08-23,Closed with non-monetary relief,Yes,N/A,5907482 1
with thousands of people unable to take advantage of a program thats supposedly designed for them because of an entirely dysfunctional loan system in this country. 1
with timestamps and preserved screenshots. 1
with total accrued interest reflected as approximately {$14000.00}. 1
with TransUnion reporting XX/XX/XXXX 1
with travel dates of XX/XX/XXXX and XXXX 1
with two contradictory explanations. On XX/XX/XXXX Citibank gave me a temporary credit of {$840.00} and reversed the temporary credit of {$100.00}. On XX/XX/XXXX 1
with two of the digits reversed in order. 1
with two-thirds of that ( $ XXXX ) in just one week. 1
with unauthorized transactions occurring at XXXX XXXX EST on the same day {$600.00} and {$600.00} 1
with useful feedback. Finally 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.