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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
with payments made consistently during the disputed period. There is no substantiated evidence provided to validate this delinquency claim. A thorough reinvestigation and verification from the creditor should reveal that this late payment entry lacks proper documentation and should therefore be corrected to reflect the accurate standing of the account. 2
with PayPal claiming I did not provide valid proof of tracking that I had returned the device. 1
with people granted the right to review what was documented with their name 4
with photographic documentation. 1
with point purchase cost of {$1600.00}. XXXX recommended that we float the rate. I did not understand what we meant by this 1
with police in my home 1
with potential damages due to me for violations of the Rosenthal Act 1
with privacy information 1
with profits shared between the two corporations. 2
with profits shared between the two corporations. This agreement formalized the mechanism for mass consumer scoring 3
with profits shared between the XXXX corporations. This agreement formalized the mechanism for mass consumer scoring 3
with promised structured mentorship '' limited to infrequent XXXX XXXX & XXXX and generic assignment feedbackfar short of the personalized career support advertised. Red flags emerged early : the program has long been under fire for unmet promises 1
with promises of a callback. I have been waiting for a callback for 2 weeks -- just from my most recent inquiry. 1
with proof and fair notice of identity theft and that they are reporting fraud on my credit report 1
with proof of receipt at the time. Months later 2
with provisional credits made to my account in the total amount of {$1000.00} on XX/XX/XXXX. 1
with questions about a letter I received stating the funds had been sent to XXXX XXXX XXXX ( Receiver Bank ) . I asked the status of the funds. After a lengthy time on hold 1
with real proof 1
with reasonable grounds to believe that it is the intention of that person to use the money or property so advanced directly or indirectly for the purpose of making extortionate extensions of credit 5
with reasons including the approaching foreclosure sale 1
with regard to my confidentiality as a consumer. 2
with regard to the confidentiality 43
with regard to the CONFIDENTIALITY 3
with regard to this appeal. The subject line of the email reads : # XXXX XXXX VA denial ( there is either no body of this email or it was removed in this document ) 1
with related XXXX XXXX XXXX XXXX fees appearing on the same dates. 1
with Relay Financial persisting in their demands for additional documentation 1
with rental records to show this ). 2
with repeated documents requests. They continued to extend the date for their decision 1
with reports in XXXX of XXXX stating the program is still paused with no expected resumption date. '' This service that XXXX XXXX XXXX promised all of us was completely impossible to fulfill. Also 1
with representatives and supervisors stating they were unable to discuss the matter. Furthermore 1
with request for next steps. At this point XXXX stopped responding to emails. 1
with requests for various forms from all sides. I have made over 120 phone calls to resolve this issue. 1
with respect 1
with respect to any delinquent account that 1
with respect to any delinquent account that is placed for collection ( internally 1
with respect to consumer financial products and services ( 1 ) consumers are provided with timely and understandable information to make responsible decisions about financial transactions ; ( 2 ) consumers are protected from unfair 1
with respect to each system of records under its control 19
with respect to entities within its jurisdiction 1
with respect to offenses over which the United StatesPostal Service has jurisdiction 1
with respect to Original Issue Discount Securities 1
with respect to which the plaintiff has proven 1
with responsible usage and zero delinquencies. Yet 1
with resulting injustice to the complaining party 1
with Resurgent Capital Services 1
with Return Receipt # XXXX 1
with return receipt requested 1
with safeguards to prevent recurrence. 1
with same loan amount but different credits and cost amounts and difference in amounts that I will be receiving at closing. The director XXXX XXXX called me and accepted that it was their fault to offer such a package that they could never honor. I feel cornered and victimized by Quicken Loans.,,Rocket Mortgage 1
with savings 1
with secret lies. 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.