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Explore all 145.5K companies with CFPB consumer complaints

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Company Complaints
with serious consequences to our financial well-being. 2
with several other support persons who were very audible to us 1
with short postponements ). Emails from attorney XXXX XXXX XXXX confirm denials amid active appeals 1
with significant background noise 1
with significant legal ramifications for improper use of personal data. 1
with slightly different numbers 1
with so many employees ( none of which seemed interested in truly helping me ) 1
with so much equity 1
with some addition payments 2
with some experts estimating the real figures closer to 7 million 1
with some months showing no data for timely payments 1
with somewhere around {$1300.00} per month being applied toward principal. 1
with SPS even charging and adding 3x the actual taxes and insurance to the escrow that was already negative. These manipulative unfair business practices should not be allowed and are a root cause of his {$30000.00} negative escrow. 1
with SSN 3
with strange descriptions 1. Date : XX/XX/XXXX 2. Payment amount : {$2.00} 3. Recipient name or $ XXXX : XXXX XXXX 4. Reason you are disputing the transaction : I did not authorize this payment. I dont know and I have never sent money to this individual 1
with submitting a letter via fax 1
with substantial deviations from the amortization schedule provided by XXXX at closing on XX/XX/XXXX. 1
with such information 1
with supporting federal fraud reports ( FTC ) 1
with surprise 4
with that debt it looks like they made me pay for the renovations. 1
with that odd break in the sentence and no option besides 9 ). I simply hung up 1
with the company losing my paperwork repeatedly. The conduct of this student loan servicer is unacceptable.,,AES/PHEAA,WI,XXXXX,,Consent provided,Web,2019-04-03,Closed with monetary relief,Yes,N/A,3200751 1
with the account number 1
with the account status labeled as good. These discrepancies among the credit bureaus are perplexing and raise concerns about the accuracy and reliability of the information being reported. 1
with the accounts in question highlighted.,,CAPITAL ONE FINANCIAL CORPORATION,GA,30655,,Consent provided,Web,2024-05-08,Closed with explanation,Yes,N/A,8959157 1
with the accounts in question highlighted.,,Williams & Fudge 1
with the accounts in question highlighted.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
with the addition of this charge 1
with the address of XXXX XXXX XXXX apt XXXX which is incorrect 1
with the agent processing the new changes in the Loan as he indicated 1
with the American Express Credit Card the contrary was encountered. A new pattern of calls commenced 1
with the amount being {$180.00}. Why would I get a bill if my service was cancelled? 1
with the approved employment certification. Late or incomplete payments are also eligible and should be approved as qualifying 1
with the bank representatives feeling the same. The corporate office stated that they would do an investigation 1
with the bill being sent to a collection agency. I want to emphasize that I never signed the final contract 1
with the burden on the CRA to verify 1
with the co-signers information 1
with the complaint assigned XXXX XXXXXXXX. I have also filed a complaint against Cash App with the Consumer Financial Protection Bureau ( CFPB ). 1
with the condition that they can only be reintroduced if they can be proven to be lawfully compliant with all requirements for legitimate reporting. This action is necessary 4
with the consent of the district attorney 1
with the consumer 's previous purchases ; you can see that I have never used XXXX nor XXXX XXXX prior to this incident. 1
with the contrary statement to the FedLoanServicing 's email from XX/XX/XXXX 1
with the cost wrongfully shifted to me. 1
with the disputed items both circled and highlighted. You will find previous copies of your credit files showing the payment histories 2
with the effective date of XX/XX/XXXX. XXXX also received your payment in the amount of {$790.00}. XXXX. Funds in the amount of {$790.00} was applied to the XX/XX/XXXX 1
with the entity or legal fiction ( name all CAPS ). Of course 2
with the exact same application process 1
with the exact same documents. That same day ( XX/XX/year> ) 1
with the exception of my one recent charge at XXXX restaurant 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.