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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
with no information from customer service throughout that time 1
with no information to help ease my mind and finish the investigation.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK 1
with no input from the consumer. Even if something is reported incorrectly 1
with no instruction as to what I was supposed to do with it. If someone owed you XXXX 1
with no intention of doing an accurate underwriting process.,,OPORTUN FINANCIAL CORPORATION,NV,89119,,Consent provided,Web,2021-07-20,Closed with explanation,Yes,N/A,4560617 1
with no intention of honoring.,,JPMORGAN CHASE & CO.,MO,XXXXX,Servicemember,Consent provided,Web,2022-05-16,Closed with monetary relief,Yes,N/A,5567285 1
with no interim remedy and no mitigation offered. 1
with no invoice 1
with no issue 2
with no issues. 1
with no just cause. Now 1
with no late payments 6
with no legitimate services being provided. In summary 1
with no mention for the coexisting references to credit 1
with no mention of progress or resolution. 1
with no mention of XX/XX/XXXX as a hard deadline or cutoff. 1
with no money down. Our XXXX mortgage was approximately {$200000.00} ; and our XXXX mortgage for {$70000.00}. with payments mostly all interest for 10 years or XXXX. ( Those figures are approximate as I do n't recall exact numbers now ). 1
with no notice 1
with no option for escalation 1
with no option press 0 or any other means to actually speak to a human.,,TD BANK US HOLDING COMPANY,NJ,076XX,,Consent provided,Web,2018-01-15,Closed with explanation,Yes,N/A,2782418 1
with no other form of communication 1
with no other resolution provided Call transcript between XXXX and the dealer line 1
with no outlet simple put I'm trapped 2
with no outstanding balance due. Our records indicate that your account was placed in a paid in full status on XX/XX/XXXX. We have also requested deletion of your account with credit bureaus to which we report information. 1
with no oversight or reconciliation in sight. This is a violation of the automatic stay. 1
with no penalties or explanations.,,Bread Financial Holdings 1
with no phone number listed! This can all be documented. They also are committing consumer fraud 1
with no positive result to date. I believe that neither XXXX/Navient norXXXX have acted honorably in this matter.,,Navient Solutions 1
with no possibility of reinsertion unless verified with irrefutable evidence ( which does not exist 3
with no problems ). 1
with no proof of delivery to me or the escrow company. Nevertheless 1
with no real equity in the vehicle. 1
with no real resolution or explanation. 1
with no reason as to why they are re opening the case 1
with no reason given! 1
with no recourse or place to go. 1
with NO refund to date 1
with no resolution 1
with no resolution date offered. 1
with no resolution from either party. XXXX failed to deliver the booked service and has not honored their refund commitments despite repeated assurances. Chases reversal of the dispute credit leaves me without recourse 1
with no resolution from their fraud department except them confirming I had filed the fraud report and their sending me a new card 2
with no resolution provided. 4
with no resolution to date. 1
with no resolution to this issue.,,JPMORGAN CHASE & CO.,NY,11105,,Consent provided,Web,2023-07-28,Closed with monetary relief,Yes,N/A,7321365 1
with no resolution. I had customer service call me and offer me a payment plan. They are also continuing to charge interest on the balance! There is no car to repo. It needs to be waived because this was a fault on CarMax 1
with no resolution. I just checked at the end of the end 1
with no response 1
with no response and/or correspondence from XXXX XXXX XXXX XXXX XXXX XXXX XXXX 1
with no response at all. 1
with no response from Citibank.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.