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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
with NFCU holding all the cards and refusing to provide any reasonable solutions. NFCU 's response to my efforts to relinquish the vehicle was inadequate and nonsensical. They recommended that I return the vehicle to the dealership 1
with no acknowledgement 1
with no action needed. On XX/XX/year> 1
with no action taken by the companies involved ( XXXX 1
with no actual verification of the debt provided. The most recent call with the same manager 1
with no answer. 1
with no call back. 1
with no callback. So I reopened the case to have a manager call me back. I called back today 1
with no change of address on file Equifax has closed disputes in under 24 hours a timeframe that defies the requirement for a reasonable investigation Even after reporting their dispute resolved result listed the wrong address 1
with no changes. 1
with no charges accruing 1
with no child support as I am continually being taken back to court by my XXXX XXXX ( and everything else to say the least ). I am currently is placed from my home as its needed of renovations and living with family members in the meantime. My XXXX literally had XXXX on XX/XX/XXXX after receiving the garnishment notification from XXXX on XX/XX/XXXX in which I was responsible for the out of pocket estimated cost of {$1200.00} and havent even received the final bills and went to my custody hearing on XXXX and still in the midst of the aftermath and the objection. I know this has no bearing on the loan 1
with no clear explanation or update on progress. 1
with no clear explanation. The rejection reason cited was vague and failed to align with the terms they outline 1
with no clear reason why the case is closed. I have tried to reopen the case several times 1
with no comment on bankruptcy at all. Meanwhile 1
with NO CONNECTION to the purchase and NO DOCUMENTED CONNECTION to the named Merchant. This appears to be a textbook case of fraud on me as the customer and my card issuer has been on notice of it since XXXX 1
with no corresponding documentation to substantiate such delinquencies 2
with no defaults. However 1
with no degree from there 1
with no details of the confirmationXX/XX/XXXX or amount. Now 2
with no direct contact informationonly the main line. 1
with no documentation or proper validation 1
with no end in sight to explain or allow me to ask questions. Like where are the payments l made before NCO Collection Agency stepped in? Being unable to find work l decided to forgo trying to work this debt out 1
with no escalation possible because a compliance case already exists. 1
with no exact timeline provided by Citibank. 1
with no exhibition of inability to pay 1
with no explanation 2
with no explanation as to where the extra difference was going. If this information was given to us when we signed the loan 1
with no explanation for the inconsistency. 1
with no explanation from the bank besides I should call the Unemployment Office because they took it from my account. The Unemployment Office Agent Reps told me time and time again ( because I called both companies on a minimum bi-monthly basis to no oblige! ) that once the Unemployment Benefit Fund Amounts are issued out to me 1
with no explanation or investigation. On XX/XX/XXXX 1
with no explanation to why this wasn't covering the full amount we paid in XX/XX/XXXX of XXXX. I did not receive a letter from citizens until today XX/XX/XXXX in the mail 1
with no explanation. 1
with no explanation. That amount is not interest 1
with no fault of my own 1
with no financial assistance from him or anyone else. 1
with no fluctuation. The agent continued to insist that everything was fine with my account 1
with no formal notice. 1
with no further clarification. 1
with no further contact details. 1
with no further explanation. I now have a balance in my checking account of - {$2100.00} with no clear option of re-compensation.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BANK OF AMERICA 1
with no further review or explanation. 1
with no further updates about the revised disclosures. She only called to delay the closing because she had concerns that the closing package wouldn't be ready by our agreed upon closing date. She has previously re-iterated that the closing date in our contract was a projected closing date. I asked that the closing remain at the time we already agreed upon due to having a utility appointment for later in the afternoon. She said she would notify the closing department and get back with me. She did not contact me to advise whether closing was moving forward as scheduled or was firmly being rescheduled to accommodate their lack of planning and effort in getting the documents completed timely. 1
with no help. They had been holding not only the {$50000.00} 1
with no hesitation. For now 1
with no history of derogatory reporting. My goal was to consolidate payments. 1
with no history that would justify such immediate punitive action 1
with no home of my own 1
with no immediate 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.