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Explore all 145.5K companies with CFPB consumer complaints

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with a much less upbeat attitude. I told them that it doesn't reflect on them as an individual if they indeed don't have that ability 1
with a notary. They have yet to send these documents. I have explained to them that I understand that these rulings are new and maybe unfamiliar to them. However in the interest of Home retention 1
with a payment due monthly for {$360.00}. ( attached XXXX ). You can see that on XX/XX/XXXX 2
with a payment due monthly for {$360.00}. ( attached XXXX_XX/XX/XXXX_XXXX.pdf ). You can see that on XX/XX/XXXX 1
with a polite request to speak with XXXX XXXX 1
with a principle and interest payment of {$1300.00} and an escrow payment of {$380.00} for a total payment of {$1700.00}. My payment is NOT {$2200.00}! I know you have a copy of my mortgage document that reflects this as XXXX has recited them to me. But I have attached the bottom portion of my Final Settlement HUDXXXX document to support this. It is also reflected in the document EscrowCORRECTacct '' under the Past Years Payment Breakdown ''. I BELIEVE YOU CHANGED THE COUNTY AND PARCEL NO. ON THE WRONG ACCT NO. AND MY CORRECT ACCT NO. IS the XXXX ending in XXXX based on the no.s and information contained on the EscrowCORRECTacct '' document. 1
with a printed stamp from the us treasury 1
with a record of fraud 1
with a remaining balance due of {$1500.00}. What company allows a customer to walk out the door with the merchandise with a balance due? Fourthly 1
with a reported date of XX/XX/XXXX. This address is not a former residence ; it is my only legal and current address. XXXX it as previous creates confusion and misrepresents my actual living situation to lenders and other entities that rely on my Experian credit report. 1
with a reported delinquency dated XX/XX/XXXX. And XXXX / XXXX 1
with a reported high balance of {$2300.00}. These accounts are inaccurately showing late payments that never occurred. I have always made my payments on time 1
with a response timeline of up to 45 days.,,Coinbase 1
with a return receipt. 1
with a return to work date of XX/XX/XXXX. I mentioned on the call with the first operator this evening around XXXX that same information and said that Unemployment Benefit pays {$240.00} a week and I would need to be able to come up with a payment plan or extension for payment which is when the operator began to laugh over the phone. I was shocked. Is this really how customers get treated? Is this how call center operators behave in the midst of a pandemic and millions of hardships across the country? You pride yourselves on wanting to assist the community in this time of need - I think the opposite now. This operator treated me more poorly than any business I have worked with or for as a senior manager. Your company should be ashamed. I'm not asking for anything except to speak to a supervisor or manager at this point and then I'm on a brief hold. The person returns and sounds similar to the person I was speaking to before but this operator assured me it was not the same person. Now this person came on the phone with no knowledge I had been a internal phone transfer and did not know what just transpired 1
with a sale scheduled for XX/XX/XXXX - this sale is unlawful.,,Ocwen Financial Corporation,MI,49503,,Consent provided,Web,2016-10-31,Closed with explanation,Yes,No,2170748 1
with a second grader education. Why can't PAYPAL hire some people with at lease a middle school education. 1
with a seven-day deadline. No response was given. 1
with a signed return receipt as proof of delivery. 1
with a singular objective of collecting funds from us. This raises questions about the objectivity and fairness of the credit reporting process 1
with a solitary contact XXXX days ago 1
with a specific reference to the alleged consumers account. The one I have been provided is generic and contains no specific reference. 2
with a sticker stating : Your card is ready to use. You can now simply tap to pay whenever you see this symbol ( contactless payment symbol ). '' SEE ATTACHED THEIR CARD. 1
with a substantially large outstanding balance of {$23.00}XXXX. 1
with a term of 30 days for payment in full. I have never been late on a payment on any of my past or current accounts. Once the credit monitoring service alerted me of the debt on XXXX XX/XX/XXXX 1
with a total amount due of {$110.00} by the XXXX day of XX/XX/XXXX. We attempted to access the account via Heartland ECSI online account dashboard but the site would not allow any login or display any error when attempting. Due to the assumption that Heartland ECSI was attempting to update their records or were somehow delayed in processing the discharge 1
with a total amount due of {$9700.00}. 1
with a total of {$4100.00} in my favor. 1
with a total past-due amount of {$12000.00}. 1
with a trade-in value of {$440.00} and an installment balance of {$550.00} ) 1
with a wet-ink signed authorization from the owner of the obligation to verify that SLS was authorized to collect my payments I demand a respond from the real human authorized employee of NewRez who has personal knowledge about this transfer and whom I can contact directly in person. No runarouds from artificial intelligence.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Shellpoint Partners 2
with a with bumper-to-bumper warranty at a payment of {$260.00} per month. 1
with a XXXX payment required during the 3-month term. The previous forbearance with XXXX occurred the same way : Call made to Newres on XX/XX/XXXX ( confirmed by XXXX during call on XX/XX/XXXX. Forbearance retroactive to XX/XX/XXXX. However 1
with a XXXX payment required during the 3-month term. The previous forbearance with XXXX occurred the same way : Call made to XXXX on XX/XX/XXXX ( confirmed by XXXX during call on XX/XX/XXXX. Forbearance retroactive to XX/XX/XXXX. However 1
with a XXXX statement ( that is NOT mine 1
with a {$0.00} balance. This raises questions about whether the reported late payments are legitimate or should be considered disputed. 3
with a {$19000.00} credit limit. There is clearly no justification to your actions 1
with absolutely no explanation 1
with absolutely no regard for their customers who have to actually face the consequences of that decision.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,VA,232XX,,Consent provided,Web,2022-04-29,Closed with explanation,Yes,N/A,5512896 1
with absolutely nothing derogatory reported on it. And it says one of the score factors '' is evidence '' of late payments or charge offs ( and we have no such thing! ) and there's nothing negative reported on the report that explains that being a factor- it's all positive and it always has been 1
with accurate dates. 3
with additional next payment due XX/XX/XXXX of {$1600.00}. Explanation for amount due included a monthly principle and escrow payment of {$1600.00} 1
with additional protection of Face ID or Fingerprint ID. The systematic nature of these withdrawals strongly suggests sophisticated fraud tactics rather than legitimate banking activity. 1
with Affirm stating the merchant is entitled to reasonable time to troubleshoot before a product is deemed defective. 1
with all attachments 1
with all available pictures. 1
with all negative reporting being erased and showing on my credit as ( paid as agreed ) however they sent me letter declined the pay off offer 2
with all the questions that get asked. She was able to read through the notes on my account and informed me that the person indeed made the transfers via phone 1
with all transactions labeled as originating from XXXX. I have no purchase history or authorization for any transactions with this merchant. Cash App did not detect or flag this clearly fraudulent activity. I had to discover it myself by opening the app and noticing the charges. I immediately reported the fraud to Cash App and went through a lengthy identity verification process 1
with ample enough time to find a new tenant. This was followed by an unexplained charge of {$3000.00} reported to the credit bureaus by ProCollect Inc. I was never given any explanation or itemized statement for these charges 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.