with a return to work date of XX/XX/XXXX. I mentioned on the call with the first operator this evening around XXXX that same information and said that Unemployment Benefit pays {$240.00} a week and I would need to be able to come up with a payment plan or extension for payment which is when the operator began to laugh over the phone. I was shocked. Is this really how customers get treated? Is this how call center operators behave in the midst of a pandemic and millions of hardships across the country? You pride yourselves on wanting to assist the community in this time of need - I think the opposite now. This operator treated me more poorly than any business I have worked with or for as a senior manager. Your company should be ashamed. I'm not asking for anything except to speak to a supervisor or manager at this point and then I'm on a brief hold. The person returns and sounds similar to the person I was speaking to before but this operator assured me it was not the same person. Now this person came on the phone with no knowledge I had been a internal phone transfer and did not know what just transpired

What the CFPB Record Shows About with a return to work date of XX/XX/XXXX. I mentioned on the call with the first operator this evening around XXXX that same information and said that Unemployment Benefit pays {$240.00} a week and I would need to be able to come up with a payment plan or extension for payment which is when the operator began to laugh over the phone. I was shocked. Is this really how customers get treated? Is this how call center operators behave in the midst of a pandemic and millions of hardships across the country? You pride yourselves on wanting to assist the community in this time of need - I think the opposite now. This operator treated me more poorly than any business I have worked with or for as a senior manager. Your company should be ashamed. I'm not asking for anything except to speak to a supervisor or manager at this point and then I'm on a brief hold. The person returns and sounds similar to the person I was speaking to before but this operator assured me it was not the same person. Now this person came on the phone with no knowledge I had been a internal phone transfer and did not know what just transpired

with a return to work date of XX/XX/XXXX. I mentioned on the call with the first operator this evening around XXXX that same information and said that Unemployment Benefit pays {$240.00} a week and I would need to be able to come up with a payment plan or extension for payment which is when the operator began to laugh over the phone. I was shocked. Is this really how customers get treated? Is this how call center operators behave in the midst of a pandemic and millions of hardships across the country? You pride yourselves on wanting to assist the community in this time of need - I think the opposite now. This operator treated me more poorly than any business I have worked with or for as a senior manager. Your company should be ashamed. I'm not asking for anything except to speak to a supervisor or manager at this point and then I'm on a brief hold. The person returns and sounds similar to the person I was speaking to before but this operator assured me it was not the same person. Now this person came on the phone with no knowledge I had been a internal phone transfer and did not know what just transpired has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Plea, and the most recent logged activity is Please rev, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, with a return to work date of XX/XX/XXXX. I mentioned on the call with the first operator this evening around XXXX that same information and said that Unemployment Benefit pays {$240.00} a week and I would need to be able to come up with a payment plan or extension for payment which is when the operator began to laugh over the phone. I was shocked. Is this really how customers get treated? Is this how call center operators behave in the midst of a pandemic and millions of hardships across the country? You pride yourselves on wanting to assist the community in this time of need - I think the opposite now. This operator treated me more poorly than any business I have worked with or for as a senior manager. Your company should be ashamed. I'm not asking for anything except to speak to a supervisor or manager at this point and then I'm on a brief hold. The person returns and sounds similar to the person I was speaking to before but this operator assured me it was not the same person. Now this person came on the phone with no knowledge I had been a internal phone transfer and did not know what just transpired reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I'm appalled and in shock from the experience I had with the Ally Financial call center this evening. I called this evening", and the single most common underlying issue is "I called to make that payment".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating with a return to work date of XX/XX/XXXX. I mentioned on the call with the first operator this evening around XXXX that same information and said that Unemployment Benefit pays {$240.00} a week and I would need to be able to come up with a payment plan or extension for payment which is when the operator began to laugh over the phone. I was shocked. Is this really how customers get treated? Is this how call center operators behave in the midst of a pandemic and millions of hardships across the country? You pride yourselves on wanting to assist the community in this time of need - I think the opposite now. This operator treated me more poorly than any business I have worked with or for as a senior manager. Your company should be ashamed. I'm not asking for anything except to speak to a supervisor or manager at this point and then I'm on a brief hold. The person returns and sounds similar to the person I was speaking to before but this operator assured me it was not the same person. Now this person came on the phone with no knowledge I had been a internal phone transfer and did not know what just transpired: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.