Total complaints
1
Filed since From
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows with a notary. They have yet to send these documents. I have explained to them that I understand that these rulings are new and maybe unfamiliar to them. However in the interest of Home retention's complaint history from CFPB public records. 1 consumers have filed complaints since From. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since From
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How with a notary. They have yet to send these documents. I have explained to them that I understand that these rulings are new and maybe unfamiliar to them. However in the interest of Home retention's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| there was an also an interpretive ruling ( XXXX XXXX ) issued to clarify where a successor in interest who has previously acquired title to a dwelling agrees to be added as an obligor or substituted for the existing obligor on a consumer credit transaction secured by that dwelling | 1 |
| State | Complaints |
|---|---|
| I am reaching out to you to help clarify this for Rushmore. This is my principal residence with XXXX children! I pay the mortgage every month in a timely manner. I understand my consumer rights according to these rulings and I just try to have faith that someone at Rushmore will be trained in these rulings and help me. Time is of the essence for my family. Please help,,RUSHMORE LOAN MANAGEMENT SERVICES LLC,NJ,08724,,Consent provided,Web,2018-09-12,Closed with explanation,Yes,N/A,3017425 | 1 |
| Issue | Complaints |
|---|---|
| because such a transaction does not constitute an assumption as defined by regulation Z. 1026. 20 ( b ) Unfortunately | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
with a notary. They have yet to send these documents. I have explained to them that I understand that these rulings are new and maybe unfamiliar to them. However in the interest of Home retention has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to From, and the most recent logged activity is From my un, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, with a notary. They have yet to send these documents. I have explained to them that I understand that these rulings are new and maybe unfamiliar to them. However in the interest of Home retention reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "there was an also an interpretive ruling ( XXXX XXXX ) issued to clarify where a successor in interest who has previously acquired title to a dwelling agrees to be added as an obligor or substituted for the existing obligor on a consumer credit transaction secured by that dwelling", and the single most common underlying issue is "because such a transaction does not constitute an assumption as defined by regulation Z. 1026. 20 ( b ) Unfortunately".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating with a notary. They have yet to send these documents. I have explained to them that I understand that these rulings are new and maybe unfamiliar to them. However in the interest of Home retention: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
with a notary. They have yet to send these documents. I have explained to them that I understand that these rulings are new and maybe unfamiliar to them. However in the interest of Home retention has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
with a notary. They have yet to send these documents. I have explained to them that I understand that these rulings are new and maybe unfamiliar to them. However in the interest of Home retention has a 0% timely response rate to CFPB complaints.
The most common issue reported against with a notary. They have yet to send these documents. I have explained to them that I understand that these rulings are new and maybe unfamiliar to them. However in the interest of Home retention is "because such a transaction does not constitute an assumption as defined by regulation Z. 1026. 20 ( b ) Unfortunately" in the "there was an also an interpretive ruling ( XXXX XXXX ) issued to clarify where a successor in interest who has previously acquired title to a dwelling agrees to be added as an obligor or substituted for the existing obligor on a consumer credit transaction secured by that dwelling" product category.
Read our methodology — how this data is sourced, computed, and verified.