who was not helpful and basically said I need to get more information from XXXX XXXX XXXXXXXX. My monthly loan payment is set to debit from my account towards the end of XXXX ( XXXX I believe ) and will deduct another {$650.00} from my account on top pf the {$9700.00}. I have done everything Axos has asked in terms of providing receipts from the wire transactions and I have reached out to XXXX XXXX XXXXXXXX to request additional information on Axos behalf and provided that information to Axos

What the CFPB Record Shows About who was not helpful and basically said I need to get more information from XXXX XXXX XXXXXXXX. My monthly loan payment is set to debit from my account towards the end of XXXX ( XXXX I believe ) and will deduct another {$650.00} from my account on top pf the {$9700.00}. I have done everything Axos has asked in terms of providing receipts from the wire transactions and I have reached out to XXXX XXXX XXXXXXXX to request additional information on Axos behalf and provided that information to Axos

who was not helpful and basically said I need to get more information from XXXX XXXX XXXXXXXX. My monthly loan payment is set to debit from my account towards the end of XXXX ( XXXX I believe ) and will deduct another {$650.00} from my account on top pf the {$9700.00}. I have done everything Axos has asked in terms of providing receipts from the wire transactions and I have reached out to XXXX XXXX XXXXXXXX to request additional information on Axos behalf and provided that information to Axos has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Agai, and the most recent logged activity is Again, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, who was not helpful and basically said I need to get more information from XXXX XXXX XXXXXXXX. My monthly loan payment is set to debit from my account towards the end of XXXX ( XXXX I believe ) and will deduct another {$650.00} from my account on top pf the {$9700.00}. I have done everything Axos has asked in terms of providing receipts from the wire transactions and I have reached out to XXXX XXXX XXXXXXXX to request additional information on Axos behalf and provided that information to Axos reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I followed Axos instructions include their routing and account number. I did not hear from Axos and did not see the pay off credited to my account on XX/XX/XXXX", and the single most common underlying issue is "so I started calling the bank on XX/XX/XXXX trying to find out when the payment would be processed. Axos customer care center is the only number I can find for the bank and I was informed by that team they can not find the wire transfer. After several calls on XX/XX/XXXX & XXXX - I realized and confirmed with their call center that Axos sent me an incorrect Demand Statement or pay off letter and the account number is wrong. Axos did receive the money as the routing number is correct".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating who was not helpful and basically said I need to get more information from XXXX XXXX XXXXXXXX. My monthly loan payment is set to debit from my account towards the end of XXXX ( XXXX I believe ) and will deduct another {$650.00} from my account on top pf the {$9700.00}. I have done everything Axos has asked in terms of providing receipts from the wire transactions and I have reached out to XXXX XXXX XXXXXXXX to request additional information on Axos behalf and provided that information to Axos: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.