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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
who in turn faxed it immediately to their national office [ this 1
who in turn got Mr. XXXX involved. ( FYI : It is perfectly legal to record phone calls in the state of KY as long as one of the parties is aware of it ) If I learn Mr. XXXX called my former spouse 1
who in turn notified the buyer and arranged for a return of his deposit and release from the purchase and sale agreement. XXXX XXXX XXXX again placed her home on the market. 1
who in turn spoke to the Vice President of Communications. XXXX is sympathetic 1
who indicated she was part of a customer service department. 1
who indicated they would document the call '' but that no remedies of any type would be extended.,,CITIZENS FINANCIAL GROUP 1
who informed him 1
who informed me that Citibank would not return my {$1500.00} 1
who informed me that he was going to re-issue statements for XXXX and XXXX. He would similarly issue a statement for XXXX. FedLoan would then recognize these payments for forgiveness. 1
who informed me that I did not need to reaffirm the loan since I had never declared bankruptcy. ( XXXX also informed me that he had tried to contact Quicken several times prior to XXXX passing to reaffirm on XXXX behalf but never received a response from Quicken. Ironically 1
who informed me that I was three months behind in payments. I had absolutely zero emails 1
who informed me that insurance coverage was in fact not renewed 1
who informed me that my case is currently under review by the Executive Office. However 1
who informed me that she couldnt help me because I had done XXXX transactions in the past to those folks 1
who informed me that she had no idea when or if my check would be written 1
who informed me that the funding would occur on Tue 2
who informed me that the payment had been made 1
who informed me that there was nothing further to be done and that he was the final point of contact in this matter. When I requested documentation of our conversation 1
who informed me that they had sent the money back to my Chime Debit Card.. I asked the rep to send me an email stating this.. They sent it 1
who informed me that XXXX was going to re-send the {$7500.00} to KeyBank but could not provide me a timeframe as when this transfer would occur and would have another manager contact me within 1-2 business days to provide an update. However 1
who informed me they had never sent any invoice or payment request. 1
who initially portrayed she worked for the state of California 's MCTR program-and not a private company 1
who is a member of the Chase customer relationships group. He informed me that my modification application was being evaluated by the underwriters and that I should call back on XXXX XXXX to find out the status of the request. 1
who is a respectable XXXX seller 1
who is a total stranger to me ) without my permission. Therefore 1
who is a US citizen. Only her income would be counted ; however 1
who is affiliated with XXXX XXXX XXXX AND RECEIVED A MORTGAGE ASSIGNMENT FROM XXXX XXXX XXXX. 1
who is also a debt collector who claims to collect on what appears to be the same debt. The simultaneous involvement of two different agencies for the same alleged obligation has caused significant confusion as to who legitimately owns the debt; considering your company or FMS has never clarified the relationship between your offices. 1
who is also affiliated with XXXX XXXX in XXXX XXXX XXXX and resides in XXXX XXXX 1
who is an Officer of the Court 1
who is attempting to collect on behalf of XXXX 1
who is aware I am a hurricane disaster-displaced XXXX XXXX 1
who is considered IN-REM and IN-GROSS 1
WHO IS EXPERAIN VERIFYING THE INFORMATION WITH? BECAUSE THE US BKPT COURT HAS WRITTEN ME BACK SEVERAL TIMES STATING THAT THEY DO NOT CORRESPOND WITH ANY CREDIT AGENCYS 1
who is fully aware of the issue. She previously sent me written confirmation acknowledging that Equifax mishandled my credit reports. Due to these repeated 1
who is in a difficult situation when applying for emergency credit 1
who is in contact with that seller 1
who is like family. This company is ruining my life. All of these requests were made and I was lied to with agreements on recorded phone lines. It is just so ridiculous. I just want it to go away.,,EOS Holdings 1
who is no longer a POA or a Trustee 1
who is no longer the Trustee having withdrawn in XX/XX/2024 1
who is NOT a bankthere was not a fee for this service. 1
who is not a blocked person held at financial institutions blocked pursuant to XXXX. XXXX. GL XXXX also permits the unblocking and lump sum transfer of all remaining funds and other assets in the account to the account holder 1
who is not a competent witness 3
who is now back in Colorado and he goes to the Chase branch on XXXX and XXXX and Spoke to XXXX the branch manager. He explains the situation. She lifts the hold and says that in her 30 years of banking she has never seen this. She unlocked the account and they said everything was fine. 1
who is now deceased 1
who is on XXXX XXXX interest or finance charges exceeding six percent per annum during the period that the person is XXXX on XXXX XXXX. 1
who is on XXXX XXXX under the terms of the obligation shall be reduced by the amount of the interest and finance charges forgiven underSubsection B of this Section that is allocable to the period for which the periodic payment is made.D. In order for an obligation to be subject to the interest and finance charges limitation of this Section 1
who is pro se and works with the women 's shelter that was helping me. She tried to explain to Midland that they were reading the law wrong-this actually is separate property. They would not budge. I had a representative with HUD contact them with me 1
who is retired and living on social security. My mother filed for bankruptcy herself back in XX/XX/XXXX 1
who is reviewing the evidence and if we can speak with them to see how these decisions were made. He interrupted us again and transferred us to his supervisor without our consent. His supervisor was not there 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.