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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
White Jacobs & Associates 13
white weeks are semi-off-season which cost less and blue weeks which are off-season cost the least. 1
Whitehouse Law Firm LPA 3
Whitestone Financial Holdings LLC 9
Whitewater Recovery Solutions, LLC 2
who 4
who ( after ten minutes ) told me that I had once again been transferred to the wrong department & they would transfer me directly to someone who could help. 1
who ( XXXX XXXX told me that they already financed the loan and informed me that they remitted the payment to XXXX o AXOS told me that they financed were {$17000.00} at 5.7 % interest for 72-months o I was completely astounded to know that anything had been agreed and paid without my signature 1
who accessed my account during our interaction 1
who acknowledged a potential communication error. '' Although I acknowledge partial responsibility due to my inability to read the keypad agreement without my glasses 1
who acknowledged and discussed this matter in XXXX yet failed to take corrective action. These communications 1
who acknowledged the issue but refused to provide a resolution timeline. He gave me his contact number : XXXX 1
who acknowledged the mistake. However 1
who acted more like a robot than a human being.,,CAPITAL ONE FINANCIAL CORPORATION,NV,XXXXX,,Consent provided,Web,2015-07-17,Closed with explanation,Yes,Yes,1464980 1
who admitted their mistake 1
who advised me that she doesn't have a phone number. 1
who advised me to file this complaint with the CFPB for further assistance. Due to these restrictions 1
who advised me to speak to your office 1
who advised that a letter of instruction needed to be drafted 1
who advised that she is handling our case moving forward. 1
who advised that the tax line had NOT been updated nor was he able to locate the tax bill provided to freedom mortgage. I emailed the bill 1
who advised us they did not calculate enough funds in the escrow account to the disbursement that created a shortage on the wire payoff. We were informed initially that the shortage would only be {$470.00} due to the tax disbursement. I called back on the same day at about 1300 hours to make a payment on the shortage. Of {$470.00} and spoke with XXXX. She was very uncooperative and threatened me that if I did not make a payment of {$1200.00} fully satisfy the loan 1
who after hearing this entire horror story 1
who again advised that the transaction would be removed from my card in 8 to 10 days from the return - so I assumed at the end of XXXX. 1
who again made the same commitment of a temporary credit in a few days while they conduct an investigation. I have little to no faith that this will happen.,,CAPITAL ONE FINANCIAL CORPORATION,NY,11201,,Consent provided,Web,2025-05-25,Closed with explanation,Yes,N/A,13703734 1
who again promised me that they were closing the contract considering only one day had passed and I had not received any service from them. 1
WHO ALL CONFIRMED I HAD 3 DISPUTES ACTIVE. SEVERAL OF THESE PEOPLE ALSO MENTIONED THAT DISPUTES HAD YET TO BE ASSIGNED TO ANYONE. CHANGED USER ID & PASSWORD TO MY {$0.00} BALANCE XXXX XXXX. I CHECKED ALL MY CREDIT CARDS FOR ILLEGAL ACTIVITY BUT FOUND NOTHING WRONG SO NO USER/PASSWORD CHANGES SEEMED NEEDED. 1
who all gave numerous reasons for the delay in processing my check and then again XXXX advised me to go ahead a file a complaint with you'll on XXXX/XXXX/XXXX 1
who all have agreed 1
who allowed these to go through 1
who also advised that he saw no notes to that regard. I asked for the recording of the conversation 1
who also filed and Unlawful detainer. I have all correspondence 1
who also had an account and my name was also on that account ( for same reason as my daughters ) 1
who also ordered XXXX to not violate certain laws 1
who answered their phone wanted me to pay far more than what I was told on line. I explained to him that I was told to pay {$6000.00} in XX/XX/XXXX 1
who apparently represents Pioneer Credit Recovery Inc. He uses the caller ID name as Navient 1
who are also customers.,,CAPITAL ONE FINANCIAL CORPORATION,CA,94114,,Consent provided,Web,2018-08-22,Closed with explanation,Yes,N/A,2998810 1
who are banks and brokerage houses 1
who are catering for special events 1
who are elderly 1
who are gone for the day just like today. I was told they were open til XXXX cst 1
who are having trouble making their credit card or loan payments by using deferment 1
who are in essence loaning their money to the bank. 1
who are involved in this civil conspiracy 3
who are not creditors 1
who are the fundamental elements of driving the GDP but are treated unfairly by only considering what is profitable to big credit issuers.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,DE,19702,,Consent provided,Web,2023-04-23,Closed with explanation,Yes,N/A,6875623 1
who are two minors using their accounts responsibly. 1
who are XXXX and XXXX XXXX XXXX no longer owned the property. 1
who are XXXX years old. 1
who argued with me and said he would not refund anything. I called back and explained what happened to a rep who 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.