Total complaints
1
Filed since Just
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows which took on average of 4 days to process from my call time to being drafted from my account ** After complaint to both Zales 's and Comenity 's customer service multiple times about their unfair late fees's complaint history from CFPB public records. 1 consumers have filed complaints since Just. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Just
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How which took on average of 4 days to process from my call time to being drafted from my account ** After complaint to both Zales 's and Comenity 's customer service multiple times about their unfair late fees's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| my bill has been getting mailed to the wrong address ( they had finally fixed the issue on their end | 1 |
| State | Complaints |
|---|---|
| they pointed to the late fees that they have already forgiven for the period between XXXX and XXXX | 1 |
| Issue | Complaints |
|---|---|
| I've paid one of my bills via mailing my check ( which never arrived nor got cashed at their destination ) ( which I unfairly got charged more late fees | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
which took on average of 4 days to process from my call time to being drafted from my account ** After complaint to both Zales 's and Comenity 's customer service multiple times about their unfair late fees has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Just, and the most recent logged activity is Just to re, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, which took on average of 4 days to process from my call time to being drafted from my account ** After complaint to both Zales 's and Comenity 's customer service multiple times about their unfair late fees reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "my bill has been getting mailed to the wrong address ( they had finally fixed the issue on their end", and the single most common underlying issue is "I've paid one of my bills via mailing my check ( which never arrived nor got cashed at their destination ) ( which I unfairly got charged more late fees".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating which took on average of 4 days to process from my call time to being drafted from my account ** After complaint to both Zales 's and Comenity 's customer service multiple times about their unfair late fees: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
which took on average of 4 days to process from my call time to being drafted from my account ** After complaint to both Zales 's and Comenity 's customer service multiple times about their unfair late fees has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
which took on average of 4 days to process from my call time to being drafted from my account ** After complaint to both Zales 's and Comenity 's customer service multiple times about their unfair late fees has a 0% timely response rate to CFPB complaints.
The most common issue reported against which took on average of 4 days to process from my call time to being drafted from my account ** After complaint to both Zales 's and Comenity 's customer service multiple times about their unfair late fees is "I've paid one of my bills via mailing my check ( which never arrived nor got cashed at their destination ) ( which I unfairly got charged more late fees" in the "my bill has been getting mailed to the wrong address ( they had finally fixed the issue on their end" product category.
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