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Explore all 145.5K companies with CFPB consumer complaints

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and even sent a message to the White House ( thinking that attention needed to be brought to this company for someone to listen ) and no one seems to care.,,AES/PHEAA,MI,49203,,Consent provided,Web,2015-10-29,Closed with explanation,Yes,No,1630831 1
and even states she owes nothing further. 1
and even support ticket information ). 1
and even switch your representative mid claim. There is clearly quite a bit of shady activity going on with the intent to just provide the bare minimum to CFPB while also ensuring the determination does not change. 1
and even talking to multiple supervisors. The only resolution they seem to have is making a note on my account which does not help because of the on going system error/issues on their side. 1
and even that is extremely quick. A delinquency would most likely not be for 30 days after the initial date of the bill 1
and even the banking commission in order to receive the money lost.,,JPMORGAN CHASE & CO.,TX,76137,,Consent provided,Web,2023-07-03,Closed with explanation,Yes,N/A,7199627 1
and even the credit bureaus. Just recently I receive a letter from TD Bank dated XX/XX/XXXX where they denied the fraud. They listed several key points as to why they denied the fraud but I think it's a very weak investigation and their reasons are foolish and shows how lazy they were in investigating this fraud claim. 1
and even the inspection. However 1
and even the supervisor was shocked to learn the details. He said that it was very obvious. These were not purchases on my account has even the information from the website such as email address used was not mine. 1
and even the TV ( cable bill ) which again is moms window to the world. The fact that these are being rejected and thus risks them being disconnected or cancelled puts my mother at peril. In my view these actions are in fact putting my mother at risk. 1
and even the walls. The employee also went on to tell me that they were having a hard time renting out the apartment because of the rodent problem. Saying that the carpet needed to be replaced and other things in the apartment due to the damage the possums caused. The collections agency asked for the walk through paper. But I didnt have the final walk through because on the day we moved out the property XXXX XXXX XXXX XXXX was not in. The XXXX XXXX told us that because she wasnt in they would call us to go back for the final walk through. But we never received an email or a call. In addition to the miss call for the walk through 1
and even the woman attorney for CSN ( plaintiff ) was then President of the XXXX County Bar Association and 10-year top assistant to the said City Attorney when he was a XXXX XXXX ; surely repeatedly directed to our lessor 1
and even the XXXXXXXX XXXX XXXX of confirmation to collect. 3
and even then 1
and even then you would not get it - Emails to Executive Office of Discover Financial Services XXXX '' being FULLY IGNORED. Documents for verification have been attached 1
AND EVEN THIS EMAIL WAS ONLY OBTAINED BY THIRD PARTY. IT IS AN OBVIOUS SCAM TO OBSTRUCT ACCESS OR REMOVAL OF FUNDS BY THE CARDHOLDER BY CONDUENT 1
and even though I asked if they needed anything 1
and even though I made seven ( 7 ) prior good faith attempts with Citi Cards to resolve the issue by phone. 1
and even though I wholeheartedly expressed that he/they should not have to pay {$170.00} 1
and even though my external checking account has been added to my profile 1
and even though they would n't have received the funds until Monday the payment would have been considered timely. For XXXX thing 1
and even though what had happened was unforeseen 1
and even though XXXX ultimately received the disputed duplicate charges from PNC 1
and even through they explicitly claim that I have access to those funds 1
and even tried to offer a replacement puppy after claiming I had no credibility. 1
and even verified the amount with her. 1
and even went to my local branch 1
and even when I explained it to them 1
and even when I provide them with the correct answers 1
and even when submitted correctly 1
and even when you get to a account manager they are not trained at all. As a consumer that values her credit this is very frustrating when I pay my bills on time and have great credit history. I believe my closure on my PayPal Extras Master Card was used against me on my PayPal cash rewards credit line determination. I am concerned that Synchrony Bank 's practices are unfair and would like a investigation into this matter.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SYNCHRONY FINANCIAL,NC,XXXXX,,Consent provided,Web,2019-12-10,Closed with explanation,Yes,N/A,3464125 1
and even with the account closed and paid in full by the end of the month 1
and even worse 1
and even wrongful linkage to criminal or fraudulent activity. 1
and even XXXX delinquencies despite the fact that the account was ultimately paid in full. 1
and even XXXX the Manufacturer could not help me. They claimed I had to take it to a XXXX XXXX to flash the BIOS or what passes for that in an Android phone. Turned out the closest XXXX XXXX was an authorized XXXX repair facility 1
and even XXXX XXXX XXXX who transferred our loan in XX/XX/XXXX tried to even do some tactics with our defaults and claiming our home..They are all using very unethical tactics to take our home and our family is having major stress and we need help ..We are searching for the best attorney to sue and get this off of us and get our home out of the hands of these lenders who use tactics and practices to manipulate and gain and then they only reply with form letters and repeated denials and the explanations that claim they offered and helped us with 3 modifications and attempted to offer repayments but we didnt complete them 1
and even {$20.00} in XXXX XXXX fees. I asked them to remove the late payment reporting on my credit report and they said no 1
and eventually 2
and eventually after talking to supervisors they acknowledged that their system inappropriately delayed when the payment was shown as posting 1
and eventually given corporates information and told to contact my banking institution. 1
and eventually stated she was going to transfer me to a different supervisor but instead hung up on me. 1
and eventually told me that she thinks we sent the funds to the state as unclaimed property. 1
and every action after is a result of Citibank 's error 1
and every attempt to request a manual override or Tier 2 escalation was either closed or ignored. 1
and every consumer 3
and every credit or security I create is intrinsically tied to the divine and natural right to provide for myself and my family. Credit fuels opportunity and opportunity is my right. 1
and every month 1
and every month thereafter. 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.