Total complaints
1
Filed since Firs
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and even though my external checking account has been added to my profile's complaint history from CFPB public records. 1 consumers have filed complaints since Firs. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Firs
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and even though my external checking account has been added to my profile's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I should not be required to have a checking account with Frost to make these payments. Second | 1 |
| State | Complaints |
|---|---|
| it does not appear as a transfer option when I try to use the web-based software to transfer money between the external and Frost account . The chat agent then tells me to go withdraw the cash from the other bank and deposit it with the local Frost branch. All of these apparent errors '' make it harder for me to make timely payment. This causes me to accrue additional interest amounts that I would very much like to avoid. Frost should not be in a position to cause such delays to my payments. | 1 |
| Issue | Complaints |
|---|---|
| and I was required to go through an entire other process to have that reopened. Further | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and even though my external checking account has been added to my profile has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Firs, and the most recent logged activity is First, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and even though my external checking account has been added to my profile reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I should not be required to have a checking account with Frost to make these payments. Second", and the single most common underlying issue is "and I was required to go through an entire other process to have that reopened. Further".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and even though my external checking account has been added to my profile: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and even though my external checking account has been added to my profile has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and even though my external checking account has been added to my profile has a 0% timely response rate to CFPB complaints.
The most common issue reported against and even though my external checking account has been added to my profile is "and I was required to go through an entire other process to have that reopened. Further" in the "I should not be required to have a checking account with Frost to make these payments. Second" product category.
Read our methodology — how this data is sourced, computed, and verified.