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Explore all 145.5K companies with CFPB consumer complaints

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Company Complaints
and duplicative. Remove the derogatory late payment history and charge-off remark. If XXXX XXXX XXXX can not provide original system records verifying these fields 3
and duration 1
and duress. 1
and during that phone call they changed my address email and phone number 1
and during the conversation she mentioned that these documents are detected 24 hours a day. your deposit and this is reported to the branch where the deposit was made 1
and during the period 1
and during the time of the service I was unconscious 1
and during their acquisition of XXXX loans which concluded around XXXX XXXX. 1
and during this period of time 14
and during this time 1
and during XXXX. I have even tried to negotiate and see if they would just XXXX out the account and eat the {$500.00} that the account was overdrawn to due to the {$750.00} fraudulent transfer. They were not interested. I simply ask that someone see use as a family and not a bank account number and look at our entire situation which has identity theft written all over it.,,CAPITAL ONE FINANCIAL CORPORATION,AL,356XX,,Consent provided,Web,2020-12-29,Closed with explanation,Yes,N/A,4037495 1
and duty of care can not be excused and warrants the full range of remedies available under XXXX 1
and dying from illnesses 1
and e-mail of XXXX XXXX 1
and e-Oscar 2 digit codes summarizing complaints without reading and forwarding disputes to Furnishers and other CRAs. We do not need untrained high school students doing the job required by certified EXPERTS. Simple Facially False Data is unable to be detected and corrected after repeated disputes where a Furnisher admits inaccuracies. The entire credit reporting system is a disgrace and the CFPB needs to punish individual violators. I demand complete 100 % compliance with all statutes 1
and e-OSCAR procedural requirements. Failure to comply will result in regulatory complaints and legal action under applicable laws.To ensure this investigation is processed without delays 1
and e-Oscar XXXX digit codes summarizing complaints without reading and forwarding disputes to Furnishers and other CRAs. We do not need untrained high school students doing the job required by certified EXPERTS. Simple Facially False Data is unable to be detected and corrected after repeated disputes where a Furnisher admits inaccuracies. The entire credit reporting system is a disgrace and the CFPB needs to punish individual violators. I demand complete 100 % compliance with all statutes 2
and E-Sign Consent Agreement. 1
and each and any applicable other state and or federal regulations for lawful reporting is the required applied XXXX XXXX Data-filled field formatted reporting standards. 1
and each and everyone 's role as a servicer 1
and each call lasted over 30 minutes.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BANK OF AMERICA 1
and each company is liable for a {$1000.00} violation ( per month that it was reported since my first dispute in XX/XX/XXXX ) 2
and each loan servicer. The agencies responded that the accounts were verified 3
and each modification thereafter. The absence of that transparency undermines the reliability of the entire reporting process. 2
and each offense is finable by {$1000.00} ( 3 instances ). These claims are easily verifiable as the company indicates all calls are recorded 1
and each time 3
and each time had to be verified and explain the situation. After being transferred 6 times to the wrong departments 2
and each time I am then put on hold where all I hear for hours is hold music.,,EQUIFAX 1
and each time I call 1
and each time I call and request to speak in XXXX 1
and each time I call back they tell me they have no record of my previous calls and letters. 1
and each time I made a large deposit. Wells Fargo also stole the deposits via my tax returns over this XXXX year period 1
and each time I was told to keep waiting. I never received anythingno check and no XXXX credit back to my Customers Bank account. 1
and each time these messages were met without response. Failure to send me this letter would be in violation of the Fair Debt Collection Practices Act. 1
and each time was denied 1
and each time was disconnected after being told I was being connected to a representative. 1
and each time was told a replacement '' card was to be mailed for the XXXX ( XXXX ) not received. 1
and each time was told the issue was with my bank- XXXX XXXX XXXX . It took dozens of phone calls to XXXX XXXX to find out exactly what happened with my payments 1
and each time XXXX engage this type of changes is counted as a violation under the FCRA. This shows the time after the charged-off status of the account Another issue encounter as a charged-off account the date ( month and year ) was re-aged with a much recent date which the only pour pose it does it make the negative records as it just happen. 1
and EADACPA by isolating me 2
and earlier assurances from other representatives. 1
and earlier. While I have noticed that some items were initially deleted 1
and Early Warning Services are consumer reporting agencies and I am the consumer. I have the right to make sure my private information isnt shared which is backed by 15 USC 6801 which states It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of it consumers and to protect the security and confidentiality of those consumers nonpublic personal information. XXXX XXXX and XXXX XXXX XXXX XXXX is a financial institution by definition under that title. 15 USC 1681 section 604a section 2 states that In general subject to subsection ( c ) 1
and earning. This is illegal and they think they can do it without any repercussions because they will lie their way out of it. Not this time! 1
and eating. 2
and ecclesiastical standing in full light of the separation of Church and State 1
and ECOA requirements. Potential Metro 2 compliance violations include : Incomplete Data Submission : Experian 's lack of reported data could indicate a failure by data furnishers to submit complete information in the required Metro 2 format. Metro 2 requires standardized reporting of all relevant account details 3
and economic loss stemming from retaliatory credit damage. 3
and Economic Security ( CARES ) Act 2
and Economic Security Act ( CARES Act '' ) 2

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.