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Explore all 145.5K companies with CFPB consumer complaints

Company Complaints
and does not explain how Citibank applied the protections of my cardholder agreement in reaching its decision. 1
and does not furnish discharge determinations regarding student loans. Any reporting based on assumptions rather than a court judgment is not verifiable. 1
and DOES NOT HAVE the right to speak for me on my behalf. HOW CAN SOMEONE WHO CAN NOT SPEAK 3
and does not justify continued reporting under federal law. 1
and does not maintain information on how a specific creditor uses a score. You can contact the creditor directly to discuss how your score was used. As the information in your credit report changes 1
and does not on the other XXXX credit agencies. 1
and does not reflect a legitimate or properly authorized account obligation. 1
and does not reflect the actual status of the loan. 1
and does not resolve the issue. Instead 3
and does not show any missed payments on my part. Given my lack of knowledge about this company and the fact that I am being charged for a debt I do not owe 1
and does not tell me history stories. 1
and doesn't care about people like me that is trying to refix and re-establish my banking history. Nobody deserves to be scammed and nobody deserves to have their bank profile restricted all because of a bad mistake in a situation that they were unaware of. Chase Bank should and needs to forgive me 1
and dog food charges were mine because they were on automatic payment 1
and doing another. My money had grown from {$2500.00} to just {$2600.00}. Thats an increase of {$150.00} 1
and don't give you an option to email them ). 1
and don't go anywhere 1
and dont have my written consent. As 12 CFR 1016.7 states A consumer may exercise the right to opt out at any time 1
and dont worry 1
and double-checked it 1
and downright cruel. My name is XXXX the property in question is located at XXXX 1
and downright disgusting upon realizing it all could have been prevented if PayPal operated with honesty and integrity.,,Paypal Holdings 1
and downright major monkey businesses in which is seriously and dangerously non-de-minimis in itself etc. 2
and dozens of FCRA lawsuits throughout the United States 1
and driver 's license details to navy federal. 1
and driver 's license details to XXXXXXXX XXXX 1
and Driver 's Licenses for the owners. This isn't an XXXX so no Articles of XXXX or anything are needed. Not only that 1
and Drivers License 1
and Drivers License. The web site just sat there and did nothing. I did this several times including calling. I had my daughter try 1
and dropped my credit score.,,SYNCHRONY FINANCIAL,VA,201XX,,Consent provided,Web,2024-04-10,Closed with explanation,Yes,N/A,8737605 1
and dropped my SCORE AGAIN. Also ... this account has been closed for a very long time 2
and drove off campus committing theft. 1
and drove off. One of them boldly used my XXXX XXXX XXXX card to purchase cigarettes and an expensive watch. I reported the theft of my GOES pass to DHS and filed with IC3. Unfortunately 1
and drove off. One of them boldly used my XXXX XXXX XXXXXXXX card to purchase cigarettes and an expensive watch. I reported the theft of my GOES pass to DHS and filed with IC3. Unfortunately 2
and due dates vary wildly and illogically across the three credit bureaus for what appear to be the same underlying loans. 1
and due diligence in getting all documents for the modification package. 1
and due notice of dishonor is given 1
and due process. 1
and Due to Negligently Violated 15 USC 1681c-2 7
and Due to Negligently Violated XXXX5 USC 1681c-2 1
and due to not providing enough information 1
and due to the pressure the agent was putting on me 1
and dues. ; Can you please confirm that Wells Fargo complies with the US Law to accept all US coins 1
and duly followed every step from there on. Every document that BOA asked for was provided in a timely fashion. The fresh appraisal that was conducted as part of the cash out refinance also confirmed that we had over $ XXXX ( over 50 % ) in equity in the house. My income level clearly supported the cash out refinance that we applied for 1
and dumbfounded because of his tone and accusations which made me feel like I was a liar. No use trying to explain to him since I felt it was a one-sided conversation so I finally told him that I will forward an HR Memo that talks about the pay-cut 1
and duplicate data. 1
and duplicate records. 2
and duplicate tradelines not only inflate negative reporting but also mislead lenders 1
and duplicated. 1
and duplicative listings that violate the Fair Credit Reporting Act ( FCRA ) 1
and duplicative. 3

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.