and duly followed every step from there on. Every document that BOA asked for was provided in a timely fashion. The fresh appraisal that was conducted as part of the cash out refinance also confirmed that we had over $ XXXX ( over 50 % ) in equity in the house. My income level clearly supported the cash out refinance that we applied for

What the CFPB Record Shows About and duly followed every step from there on. Every document that BOA asked for was provided in a timely fashion. The fresh appraisal that was conducted as part of the cash out refinance also confirmed that we had over $ XXXX ( over 50 % ) in equity in the house. My income level clearly supported the cash out refinance that we applied for

and duly followed every step from there on. Every document that BOA asked for was provided in a timely fashion. The fresh appraisal that was conducted as part of the cash out refinance also confirmed that we had over $ XXXX ( over 50 % ) in equity in the house. My income level clearly supported the cash out refinance that we applied for has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Abou, and the most recent logged activity is About the , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, and duly followed every step from there on. Every document that BOA asked for was provided in a timely fashion. The fresh appraisal that was conducted as part of the cash out refinance also confirmed that we had over $ XXXX ( over 50 % ) in equity in the house. My income level clearly supported the cash out refinance that we applied for reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I applied for a refinance with the Bank of America ( BoA ) for our current mortgage ( outstanding balance of about $ 1.9M ) and loan application # XXXX. The existing mortgage on this home is also from BoA. The bank charged us an appraisal fee of {$1700.00} for conducting two independent appraisals for our home but confirmed that the appraisal fee would be credited back to us at the time of closing. The refinance process moved very slowly and while the bank was still crawling forward with the process", and the single most common underlying issue is "we were offered a cash out refinance at very attractive terms by the same BoA sales manager".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and duly followed every step from there on. Every document that BOA asked for was provided in a timely fashion. The fresh appraisal that was conducted as part of the cash out refinance also confirmed that we had over $ XXXX ( over 50 % ) in equity in the house. My income level clearly supported the cash out refinance that we applied for: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.