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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
and date of verification If this documentation can not be produced 1
and date of your reinvestigation Failure to provide the above constitutes noncompliance with federal law and requires full deletion. 1
and date opened 2
and date opened on my account. 3
and date opened. If unverifiable 1
and date the merchant alleged the USPS had made a delivery to an address within the same zip code 1
and date the payment was deemed late 2. Proof that all required billing statements and payment notices were properly delivered prior to each reporting period 3. Evidence that the account was actively billed and serviced during the periods reported 4. Documentation showing that the account balance 1
and dates of attendance. 1
and dates of attendance. However 17
and dates of delinquency or charge-off. 3
and dates of transfers 1
and dates prepared to bring to court on XX/XX/XXXX. A consumer that has been a prior victim of identity theft 1
and deadlines 2
and dealt with accordingly. 1
and death certificates for each of my in-laws ( the original borrowers on the loan ). This documentation was provided by us to SPS via Fax on XX/XX/XXXX and by email on XX/XX/XXXX. 1
and Debit Card Expiration Date 1
and debit card number. Now someone has access to all this information and even with my two-way identifier that I had on my account 1
and debt collection accounts 3
and debt collection letters for an unknown individual My landlord confirmed no one by that name has ever lived at my address I suspect my address is being used for synthetic identity or credit fraud XX/XX/XXXX Filed a mail fraud complaint with the XXXX. Postal Inspection Service Recent Attempt to Access XXXX I was blocked from accessing my XXXX report The system attempted to verify my identity using an email and phone number I do not recognize or control This raises concerns that my credit or identity profile has been compromised or contaminated Current Impact and Needs I am in escrow on a home and urgently need access to my funds in the closed accounts to complete critical repairs and expenses tied to the property My credit score has dropped more than XXXX points 1
and debt collector. 1
and DEBT COLLECTORS & the original creditor 1
and DEBT COLLECTORS ability to collect this alleged debt. 3
and debt information. Thnking he was helping my brother 1
and deceit with regard to the status of my voluntary surrender of the leased vehicle. The damage done to my credit rating and the insistence of payment of {$19000.00} for a vehicle that I no longer have in my possession or access to is tantamount to extortion and blackmail. I was told on several occasions by the dealership that the pay-off amount would be between {$5000.00} and {$6200.00} depending on when I returned the vehicle. I am willing and prepared to pay the remaining balance due on the lease.,,NISSAN MOTOR ACCEPTANCE COMPANY LLC,AZ,85382,Older American,Consent provided,Web,2016-01-12,Closed with explanation,Yes,No,1738431 1
and deception this company puts its customers through is unacceptable. Please help us get our loan modification so that we can move on with our lives.,,AmeriHome Mortgage Company 1
and deception. This complaint is a truthful account of my experience and not defamatory 1
and deceptive business practices 1
and deceptive business practices. 3
and deceptive debt collection practices. 1
and deceptive means in an attempt to collect this alleged debt. These actions violate my fundamental consumer rights. 2
and deceptive means. They have no authority to furnish this account to a consumer reporting agency without providing all disclosures required by law 1
and deceptive practices to try to collect a debt that is not my obligation to pay.,,NATIONSTAR MORTGAGE LLC,ID,83646,,Consent provided,Web,2017-07-18,Closed with explanation,Yes,N/A,2577405 1
and deceptive practices. Despite the existence of binding arbitration clause in the loan agreement 3
and deceptive tactics. There's no possible way that it to invoke a specified remedy as it 1
and deceptive to me as a consumer.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK 1
and deceptive under 15 U.S.C. 1692e 4
and deceptive with my account. Personally 1
and deceptive. It has left me in a constant state of financial XXXX wondering how my personal information is being used without my knowledge.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
and deceptive. Their structure traps borrowers in delinquency and makes it extremely difficult to ever become current or significantly reduce the principal. I am asking the CFPB to review my account for improper fee assessments 1
and deceptive.,Company believes it acted appropriately as authorized by contract or law,MOHELA,OH,453XX,,Consent provided,Web,2024-03-12,Closed with explanation,Yes,N/A,8535019 1
and decided to keep the account in order to keep my {$220.00}. I made a few cash withdrawals 1
and decided to place me on hold for an extended period of time. 1
and decided to submit a dispute on behalf 2
and decision-making 1
and declare the matter closed. There is no review in that documentonly a cover story. 1
and declared that I was in default of the terms of the mortgage agreement. In XXXX 1
and declaring that I owed XXXX. I NEVER RECEIVED A REPLY 2
and deducted funds from my PayPal account in the amount of the refund. Not only did PayPal deduct funds for the refund 1
and deducting them before applying any deposit 1
and deed of lieu. I was never given any of those options 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.