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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
and continues to refuse 1
and continues to report it to the credit bureaus in violation of federal law.,,Portfolio Recovery Associates 1
and continues to report the debt as collected. 1
and continues to report the information to XXXX 1
and continues to report unverifiable and outdated derogatory information. 1
and continues to withdraw payments from my bank account for merchandise I never received. 1
and continues to withhold my funds.,,KEYCORP,WA,98310,,Consent provided,Web,2020-07-07,Closed with explanation,Yes,N/A,3733416 1
and continuing to report after a dispute without full verification is a breach of 611 ( a ) ( 5 ) ( A ). This account has caused financial harm 2
and continuing to report it without following the legal procedures required for reinsertion. 1
and continuing to report them as charge-offs is misleading and violates FCRA 607 ( b ) and 611 3
and continuing to report to cerdit agencies as 150 days past due.,,EdFinancial Services,IL,60077,,Consent provided,Web,2019-07-31,Closed with explanation,Yes,N/A,3325567 1
and continuing updates after closureall of which constitute inaccurate reporting. 3
and continuously have been adding late fees and subsequent charges of late payments to show current owed by me ( EXHIBIT 5A 1
and contract/agreements. See Truth in Lending and FDCPA. 2
and contractor ) 1
and contracts work. Once I gave my Social Security Number and gave value to the credit application security 1
and contractual documentation XXXX. Correct or delete any unverifiable data XXXX. Remove duplicate or conflicting tradelines XXXX XXXX XXXX to : XXXX. Identify the alleged delinquent obligations referenced XXXX. Provide verification and underwriting basis XXXX. Re-evaluate the denial using corrected and accurate credit information CONCLUSION The repeated inaccuracies 3
and contractual justification for the XXXX. This complaint is to document fraud 1
and contradictory account statuses violates my rights under federal law. 1
and contradictory account statuses. The same account can not legally report differently across the national consumer reporting agencies. This renders the information unreliable 12
and contradictory deficiency calculations 1
and contradictory. 2
and contribute to a FICO score of XXXX 1
and Convenience Checks. Your due date is at least 25 days after the close of each billing cycle.,Company believes it acted appropriately as authorized by contract or law,NAVY FEDERAL CREDIT UNION,TX,77070,,Consent provided,Web,2025-01-25,Closed with explanation,Yes,N/A,11738940 1
and conveniently referencing credit slip ''. Absolutely incredulous. 1
and conversations are all documented. We continued making our payments throughout. 1
and converted into asset-backed securities 1
and converted personal funds into Trust funds... POST DEATH. By doing so 1
AND CONVEY TO : XXXX XXXX XXXX XXXX XXXX 1
and convinced them that the sender was not in receipt of the funds ( which they confirmed ) and I was requesting a full refund ( minus transfer fees ) 1
and cooperated fully with Robinhoods investigation. 1
and copied the XXXX Identity Protection Restoration Specialist again. 1
and copies have been sent to your agency both via fax and through Certified mail. 3
and copies of all records relied upon. I also requested Equifax add my 100-word consumer statement 1
and Copies of any documentation bearing my signature or proof of obligation. 1
and copies of any documents relied upon to verify the items you choose to keep. 1
and copies of credit reports showing the violations. 2
and copies of my resident-portal messages ). XXXXHunter Warfield provided partial or irrelevant items 1
and copies of my valid Social Security card and driver 's license. 1
and copies of records relied upon. Failure to respond properly within 30 days will require deletion of this derogatory entry. 1
and copies of the letters sent to XXXX XXXX XXXX and Hunter Warfield 1
and copy of the front and back of my driver 's license. I immediately hung up as this felt like a scam. 1
and corporate advances 1
and correct all inaccurate personal information from my credit file.,,EQUIFAX 1
and correct all inaccurate personal information from my credit file.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,LA,70068,,Consent provided,Web,2025-07-25,Closed with explanation,Yes,N/A,14850622 1
and correct all inaccurate personal information from my credit file.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
and correct all inconsistencies. 2
and correct any inaccuracies. Section XXXX ( a ) provides the right to request verification of account data from the source. Together 3
and correct any inaccurate reporting made to my credit bureaus and my security office,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Army and Air Force Exchange Service,AP,XXXXX,Servicemember,Consent provided,Web,2026-02-10,Closed with explanation,Yes,N/A,19376618 1
and correct errors. 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.