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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
and Confirmation of whether any part of the balance was cancelled 1
and confirmation once the credit file reflects accurate data. Failing to comply violates 15 U.S.C. 1681e ( b ) and 1681i ( a ) and makes Experian liable under 15 U.S.C. 1681n and 1681o.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,NJ,070XX,,Consent provided,Web,2025-08-21,Closed with explanation,Yes,N/A,15430892 1
and confirmation that my credit report accurately reflects my payment history. 2
and confirmation that the debt falls within the statute of limitations. However 1
and confirmation that the property tax payment of {$5100.00} will be paid by XX/XX/XXXX. 1
and confirmation that this account was closed 1
and confirmation that we had shipped XXXX recent book orders that were paid for through PayPal. I sent this documentation as quickly as I was able 1
and confirmation was sent to Navy Federal. 1
and confirmations of progress. 1
and confirmed by Customer Relationship Supervising Manager XXXX XXXX on XX/XX/XXXX. 1
and confirmed that no phone number given and associated with our PNC Bank accounts had ever had a XXXX account under our numbers. Their statement will be transcribed and notarized for the Sheriffs department and the department of homeland security. 1
and confirmed that since I received the documents on XXXX XXXX 1
and confirmed that the card would be rushed out in 2-3 business days ( phone recording is available at Chase ). This later proved to be false information ( details below ) 1
and confirmed that the funds should have been returned to me. Despite Apple intervening on my behalf 1
and confirmed that the garnishment was an error on the XXXX part. She reached out to USAA to correct the issueand confirmed that USAA received all necessary paperwork ; however 1
and confirmed that the requirement was met yet the promotional bonus has still not been applied.,,JPMORGAN CHASE & CO.,MD,21236,,Consent provided,Web,2025-12-23,Closed with non-monetary relief,Yes,N/A,18245131 1
and confirmed there were no other account ( s ) /profile ( s ) using my information with XXXX . After handling my account 1
and confirmed they did not deny my application for PayPal Credit and that my account was open and good standing despite PayPal preventing me from using it and saying the application was denied. 1
and confirmed with me that she can see the funds pending 1
and conflicting high-balance figures. These errors indicate that either the furnisher or the bureau did not follow established Metro 2 compliance rules. Regardless of which party is responsible 2
and conflicting information from various agents 1
AND CONFUSE IT WITH ANOTHER LEGALLY IDENTIFYING NUMBER THAT IS VERY IMPORTANT. Secondly 1
and confusing 1
and confusing. 1
and confusion. Despite my good faith efforts submitting timely disputes 1
and congenial. The unnamed supervisor was absolutely 1
and consent violates both the FCRA and the Privacy Act of 1974. I demand immediate cessation of all reporting of this account to any and all consumer reporting agencies.,,EQUIFAX 1
and consent violates both the FCRA and the Privacy Act of 1974. I demand immediate cessation of all reporting of this account to any and all consumer reporting agencies.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK 1
and consent violates both the FCRA and the Privacy Act of 1974. I demand immediate cessation of all reporting of this account to any and all consumer reporting agencies.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,CA,902XX,,Consent provided,Web,2025-01-30,Closed with explanation,Yes,N/A,11853354 1
and consent violates both the FCRA and the Privacy Act of 1974. I demand immediate cessation of all reporting of this account to any and all consumer reporting agencies.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
and consent. Here 1
and consequently 1
and consider legal action under FCRA 616 and 617. 1
and consider legal action. 1
and consider legal remedies available under the law.,Company disputes the facts presented in the complaint,Zions Debt Holdings,CA,92225,,Consent provided,Web,2025-03-03,Closed with explanation,Yes,N/A,12292555 1
and consideration of civil remedies. 1
and considering there have been no purchases made 1
and consistent 1
and consistent across repositories. 2
and consistent data across all fields. Any discrepancies in account status 1
and consistent fraudulent activity recorded in numerous locations online 1
and Consistent reporting of status 1
and consistent reporting. 1
and consistent reporting.,,GOLDMAN SACHS BANK USA,CA,91737,,Consent provided,Web,2025-12-29,Closed with non-monetary relief,Yes,N/A,18346449 1
and consistent reporting.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,CA,91737,,Consent provided,Web,2025-12-29,Closed with explanation,Yes,N/A,18347337 1
and conspiracy by equifax. In their defense they say it could be seven year from last activity or 10 years from date reported 1
and CONSPIRATIONAL actions to 1
and constitute unfair and deceptive practices under federal and Illinois law .,,AMERICAN EXPRESS COMPANY,IL,60527,,Consent provided,Web,2025-08-08,Closed with explanation,Yes,N/A,15163679 1
and constitutes a direct violation of the Fair Credit Reporting Act ( FCRA ) and the Fair and Accurate Credit Transactions Act ( FACTA ). 2
and constitutes a failure to provide a clear 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.