Total complaints
1
Filed since I do
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and confusing's complaint history from CFPB public records. 1 consumers have filed complaints since I do. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I do
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and confusing's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| and believed from previous information posted by the ED that I would have a minimum of 21 days notice. Additionally | 1 |
| State | Complaints |
|---|---|
| and I believe MOHELA has not lived up to the repayment process requirements set forth by the ED when student loan payments resumed last fall. As soon as my loan transferred to MOHELA this spring there was an issue with the amount the attempted to deduct and I had to be put on administrative forbearance while they sorted through the issues | 1 |
| Issue | Complaints |
|---|---|
| and my studentaid.gov account stated that I didn't have a due date until XX/XX/XXXX and was in forbearance. Then | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and confusing has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I do, and the most recent logged activity is I do not f, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and confusing reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "and believed from previous information posted by the ED that I would have a minimum of 21 days notice. Additionally", and the single most common underlying issue is "and my studentaid.gov account stated that I didn't have a due date until XX/XX/XXXX and was in forbearance. Then".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and confusing: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and confusing has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and confusing has a 0% timely response rate to CFPB complaints.
The most common issue reported against and confusing is "and my studentaid.gov account stated that I didn't have a due date until XX/XX/XXXX and was in forbearance. Then" in the "and believed from previous information posted by the ED that I would have a minimum of 21 days notice. Additionally" product category.
Read our methodology — how this data is sourced, computed, and verified.