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Explore all 145.5K companies with CFPB consumer complaints

Company Complaints
and call logs 1
and call me back. She did remove the {$10.00} service fee XX/XX/20 Extremely unhappy with how all of this is going 1
and call me on Wednesday XX/XX/XXXX. She was not able to promise a satisfactory resolution but was sympathetic and understanding. 1
and call the next day to proceed with setting up the new account. 1
and call when we received the letter. After two weeks came and went we attempted to call XXXX ( we had taken her extension ) but were told each time that she was busy. Finally 1
and call. Thank you for your time and attention to this matter. I look forward to your prompt response and resolution of this complaint. 1
and called 3 times. 1
and called back a few days later to see if I could get a status report. This time they told me that it would take XXXX calendar days to process the name change 1
and called back later to obtain it 1
and called back multiple times that day - never reaching anyone 1
and called back on Friday 1
and called from the phone number on file. I also requested a call back after they spoke to a supervisor to determine what the course of action would be. When I didnt get a call back 1
and called his office 1
and called SECU again. They said theyd transfer me to the mortgage department 1
and called the # and spoke with a nice young lady 1
and called today 1
and called today to make sure the fee was removed. I was informed that this was not technically a late fee 1
and called XXXX back. When I stated that I will file a report with the CFPB 1
and calling dozens of times to all the aforementioned people. All faxes and dates can be provided at your request. 1
and calling me as well. 1
and calling these issues technical difficulties 1
and came back 1
and came back after a few minutes 1
and came back letting me know a payment would be made and it would take up to 9 days from today XX/XX/XXXX to XXXX XXXX. At the end of our conversation she had the odyssey to ask If we were planning on purchasing or selling a home in the next six months. Question this statement with fear of having this payment reflect on our credit 1
and can be discharged in a bankruptcy proceeding. The Academic Answer loan is the very same type of direct-to-consumer loan as Navients Tuition Answer Loan XXXX As such 1
and can confirm that nowhere online is a cutoff time mentioned. 1
and can get you a decision on your application. ( Civil Code section XXXX ) Acknowledgment of application : If you apply for a loan modification 1
and can get you a decision on your application. I was never advised of the streamline 2 page package. I found it on my own! 1
and can impact my housing and employment opportunities. Unless you provide verifiable proof from XXXX confirming each late payment 2
and can log in and see the card and balance 1
and can never be consistent with the information provided to cardmembers 1
and can not allowyou to speak to their tax department to find out why they arent doing their ONLY job.,,Ocwen Financial Corporation,PA,184XX,,Consent provided,Web,2023-12-12,Closed with explanation,Yes,N/A,7989706 1
and can not be recalled. Instead 1
and can not get an honest answer from anyone. I'll attach more of what's happened in the past.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,SUNTRUST BANKS 1
and can not locate my file using my name 1
and can not prove is collectible. 1
and can not under law 2
and can not unsubscribe from. 1
and can only be taken from him by due process of law 1
and can only shop in store without fear of purchase being declined. Online stores I shop from when I buy online 1
and can prevent access to essential credit products. I expect written confirmation of the deletion and verification of all disputed entries. Unverified or false reports on this account violate my consumer rights and must be corrected immediately. Continued reporting of these inaccuracies represents a clear breach of the FCRA. The bureau must ensure that my credit report reflects my accurate payment history. I request a comprehensive review and permanent removal of all unverifiable late payments associated with this account. Failure to correct this account will be escalated to the CFPB for enforcement action. 2
and can provide 1
and can provide these upon request.,,LOBEL FINANCIAL CORPORATION,CA,95827,,Consent provided,Web,2025-11-29,Closed with explanation,Yes,N/A,17566871 1
and can provide these upon request.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,CA,95827,,Consent provided,Web,2025-11-29,Closed with explanation,Yes,N/A,17566867 1
and can work with Upstart if needed to assist in their investigation. We invite the complainant to reach out to XXXX XXXX 1
and can work with XXXX if needed to assist in their investigation. We invite the complainant to reach out to XXXX XXXX 2
and Canceled by XXXX XXXX This reporting is internally inconsistent and materially misleading. An account can not accurately be reported as both current with no past-due balance and severely delinquent at the same time. Reporting XXXX statuses during a documented hardship and rescheduled payment period does not accurately reflect the accounts status. 1
and cancellation of this fraudulent financial obligation.,Company believes it acted appropriately as authorized by contract or law,Atlanticus Services Corporation,FL,323XX,,Consent provided,Web,2025-07-19,Closed with explanation,Yes,N/A,14748474 1
and cancelled any recurring payments that were configured. This is a security precaution for when you believe unauthorized access or activity has occurred. ). You then instructed me to take a number of steps to create new account with different passwords 1
and cancelled the deposit - the check required exceptional handling by a bank teller 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.