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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
and cant help me. '' XX/XX/2022 PayPal transferred my account to a collection Agency 1
and capable of being verified. 2
and capacity among other factors. Communication of this information may cause a person 1
and capital gains from securitizing the loan 1
and Capital One and I am stuck with the bill as if I went on that trip.,,CAPITAL ONE FINANCIAL CORPORATION,MN,55113,,Consent provided,Web,2021-09-21,Closed with monetary relief,Yes,N/A,4741738 1
and Capital One charged the annual member fee of {$59.00} in the XX/XX/XXXX statement. I had no card to use and stopped using my Visa account 1
and Capital One does not even provide the right date and time of the transaction. Most of these transactions have been legitimate. Capital One has overreacted and flagged almost every single purchase that my family 1
and CAPITAL ONE FINANCIAL CORPORATION has not given me a reasonable opportunity to opt out of the disclosure before the information was disclosed to multiple nonaffiliated third parties without my consent. 1
and Capital One is obligated to conduct a reasonable investigation. If the information is found to be inaccurate or unverifiable 1
and Capital One to investigate the arrears of {$5300.00}. Because I did not use GM account since XXXX and I did not receive new GM card since XXXX. How could it be I use {$5300.00} from XXXX to XXXX. 1
and Capital One wrongfully reversed the payments. Despite my repeated attempts to contact Capital One via phone calls and visits to their branches 1
and Capital Ones call recordings can verify the representatives admissions. 1
and capital XXXX were reporting my missed payments since that points. If I ever had that fees back I could delay for just XXXX months. I would have all my fund back to normal. My XXXX XXXX went from XXXX to XXXX because of those nsf fees. Boa Credit card departments called me once and say I must pay off. So I asked them about unfair nsf fees situation and the answer was they are different departments. So I understand that part and said that I asked for a pause for 2 months since I send email asking Bank of America to refund my fees. Again 1
and capitalization events ; ( 5 ) Proof of ownership 1
and CapitalOne made a decision to grant the hotel credit? Attached is proof that the {$72.00} were going to be refunded back and the hotel did not. 1
and car repossession. 1
and card activation alone does not establish customer authorization. I am requesting reversal of the denial 1
and card ending XXXX are fraudulent. 1
and Card Services. 1
and card sharing services 1
and card was left open and the bank continued on doing business with the company 1
and carefully supervised. 1
and Carrington is continuing to further delay resolution by not cooperating. We were not able to purchase a home this year due to the title of this property still being in our names. It has been 6 years since our bankruptcy.,,CARRINGTON MORTGAGE SERVICES 1
and Carrington took it placed it where they wanted to and now it is as if I haven't paid anything to Principal & my loan is not shortened except for these past 3 months you are going to adjust??? She stood her ground that it could not be changed. I requested a phone number and address to their attorneys office in the event I would need to get an attorney myself. She said the only thing there was to give was the Research Department Fax and address 1
and case numbers open/closed. 1
and cases where consultations with other agencies having a substantial interest in the determination of the request are necessary. 3
and Cash App 's response demonstrates a concerning lack of consumer protection measures.,,Block 1
and Cash App has not processed or reviewed the remaining transactions. 1
and CashApp 's deceptive practices - at {$5000.00} flat.,,Block 1
and cashed the check in the following minutes. 1
and cashed the {$7000.00} on XX/XX/XXXX. The check was not endorsed. 1
and cashed towards the XXXX refinance mortgage loan and the unlawfully converted loan modification 1
and cashes the check. She made us aware that there was a {$10.00} 1
and categorized by some groups 1
and cause me profound emotional distress. 2
and cause me unnecessary distress. 1
and cause unjust denials of credit 2
and caused emotional harm and business losses. 1
and caused financial stress. Additionally 1
and caused me hardship.,,CAPITAL ONE FINANCIAL CORPORATION,GA,30252,Servicemember,Consent provided,Web,2024-10-27,Closed with explanation,Yes,N/A,10595012 1
and caused me significant emotional distress and anxiety. Furthermore 1
and caused me significant harm.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,77304,,Consent provided,Web,2025-09-15,Closed with explanation,Yes,N/A,15958048 1
and caused significant emotional distress due to the persistent threat of identity theft 1
and caused significant financial hardship. I request immediate investigation and correction. 2
and caused undue stress and anxiety. Continued reporting of this address without verification violates FCRA Section 611 ( a ) and undermines the reliability of my credit file. 1
and caused undue stress. I demand that all disputed entries be thoroughly investigated 3
and causes long-term damage. 1
and causes significant emotional and financial distress. 2
and causing a significant credit score drop of XXXX points. I intend to pursue arbitration 1
and causing financial and emotional distress. 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.