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Explore all 145.5K companies with CFPB consumer complaints

Company Complaints
and a loan that did not benefit me at all and they knew I could not pay. This loan was fraud 1
and a local police report has also been opened. 1
and a long term burden that could have been avoided with honest and fair guidance. As a borrower who relied on lender advice and entrusted them to manage my student loans to be fully forgiven. 1
and a long-term burden that could have been avoided had I received honest and accurate guidance. As a borrower who relied on MOHELAs advice and entrusted them with the management of my student loans 1
and a lot of other information any reasonable human being would expect to be reviewed prior to the account actually being set up. I was blown away at how thorough the websites process was 1
and a material breach of disclosure duties under the Truth in Lending Act ( TILA ) 1
and a message from the merchant claiming that a refund had been processed. 1
and a minor XXXX in other states. XXXX XXXX had to detail the entire vehicle at XXXX XXXX XXXX XXXX. 1
and a monthly payment which no longer exists. 1
and a mortgage statement to verify the address. Once again 1
and a name that would be impossible to track down. 1
and a negative balance of which I do not know what's going on 1
and a new case was opened by Citi and I was assured it would receive escalated attention in 5 business days. I called back on XXXX 1
and a new check would be issued. 1
and a new reference number 1
and a nonchalant attitude!!,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,GA,30519,Older American,Consent provided,Web,2023-08-16,Closed with explanation,Yes,N/A,7411540 1
and a notice of cancellation indicating that the earnest money was returned to the seller.,,LOAN SIMPLE INC.,AZ,859XX,,Consent provided,Web,2023-01-21,Closed with explanation,Yes,N/A,6462875 1
and a number of other abhorrent practices that Id be more than happy to elaborate on when given the opportunity to in a court. It is beyond predatory because there is no real way for me to prove that its not mine because it never existed for me. There was no documentation. Which would make sense BECAUSE ITS NOT MINE. So why would I have documentation of any kind for a surprise negative remark for a collection that doesnt belong to me.,,WAKEFIELD & ASSOCIATES 1
and a numbered list of supporting documentsplease review this attachment first.,,Paypal Holdings 1
and a of possession signed by a judge 1
and a paid/settled status using the Release of Claim as proof 1
and a partially obscured account number for reference with no additional information like a routing number provided for confirmation ) I received an email from AmEx that the payment was confirmed and received on XX/XX/year>. 1
and a payment of {$110.00} that had paid off the last billing cycle prior to me closing the account. request verification that account was charged -off 2
and a payment XXXX XXXX. 1
and a payoff quote was provided that same day. On XX/XX/year> 1
and a payoff quote. As of today 1
and a pdf of the payment history from our online mortgage account with XXXX if any of that is helpful.,,GOLD STAR MORTGAGE FINANCIAL,MI,483XX,Servicemember,Consent provided,Web,2025-01-08,Closed with explanation,Yes,N/A,11433510 1
and a personal credit card account opened at XXXX on XX/XX/XXXX under the account number ( XXXX ). These accounts have resulted in several fraudulent hard inquiries 1
and a personal installment loan. 1
and a personal loan with a family member is being called in. 1
and a personal savings account all with TD. 1
and a phone bill all confirming my correct name ( XXXX XXXX XXXX XXXX and current address ( XXXX XXXX XXXX XXXX 1
AND a phone number that MATCHED the one that called me ) fraud claims department '' called me and talked to me for a long time trying to get my funds back for me '' aka scamming me through XXXX. 1
and a phone system that appears intentionally designed to frustrate and deter customers leads me to suspect that something is amiss at Freedom Mortgage and I'd like you to investigate. 1
and a photo booth. The price of the event was fairly high but it was a party for XXXX people. 1
and a photograph showing that in fact my seat did not include the aisle seat. 1
and a physical altercation occurred between the gate agent and another passenger. XXXX denied boarding to me and other passengers despite valid tickets 1
and a physical mailing address 1
and a ploy to confound the consumer with voluminous and immaterial data and intricacies 1
and a police case violates the Fair Credit Billing Act and Fair Credit Reporting Act.,,Affirm Holdings 1
and a police report filed with XXXX XXXX XXXX ( Police Report Number : XXXX ) on XX/XX/. 1
and a police report filed. This has turned out to be a very elaborate fraud. 1
and a police report regarding this urgent issue 3
and a poor and deceptive practice to assess and collect a monthly fee for property taxes and insurances and then not follow through with payment of property taxes and insurances. 1
and a portion of the early payoff fee had not been paid. To be clear 1
and a potential violation of applicable regulations governing electronic fund transfers and chargeback processes.,,SOFI TECHNOLOGIES 1
and a previous address I no longer lived at ) 2
and a prior affidavit. I have done everything TransUnion has asked me to do. Despite this 1
and a prompt. 1
and a provided signature or identification they have on file.,,EQUIFAX 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.