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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
and a provided signature or identification they have on file.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,LA,70461,,Consent provided,Web,2023-05-30,Closed with explanation,Yes,N/A,7048898 1
and a provisional credit was issued on XX/XX/XXXX. On XX/XX/XXXX 1
and a random representative at XXXX XXXX was consulted 1
and a reasonable amount of time to exercise my right to opt out before any disclosure. This lack of compliance raises serious concerns about the handling of my financial information. 3
and a recent bank statement with my name and address. 1
and a recent bill displaying my current address. 1
and a recent bill showing my current address. 1
and a recent bill with my current address to assist TransUnion in verifying my identity and address. However 1
and a recent bill with my current address. 2
and a recent mortgage statement. 1
and a recent utility bill ). 3
and a recent utility bill to verify my identity. However 1
and a recent utility bill. 1
and a refund was never issued. 1
and a refund was processed ( albeit for an unexplained reduced amount ). XXXX internal records contradict their refusal 1
and a remediation plan. None of these requests have been answered. 1
and a reminder not to try to sell my account to someone else. On XXXX XXXX 1
and a representative from SunTrust Bank 's social media team contacted me. He said that my account was under review and will be closed ''. He also said that closure takes 5-7 business days with no activity 1
and a representative informed me that they had opened a case as per my request and that I would receive a callback within two days. I have been assigned a case number XXXX 1
and a request : 1. I do not believe the amount cited is owed. 1
and A request to block. 1
and a request to close the account and stop all collection efforts. The company acknowledged receiving my letters but continues to send new bills without resolving the matter. 1
and a respect for my right to privacy. Due to your unfair practices 1
and a respect for the consumer 's right to privacy 3
and a respect for the consumer 's right to privacy 15 U.S.C 1681 Section 604 A Section 2 : It states 1
and a respect for the consumer 's right to privacy. 10
and a respect for the consumer 's right to privacy. '' XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers ' nonpublic personal information. '' ( Furnisher of information to credit agencies ) is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that In general Subject to subsection ( c ) 1
and a respect for the consumer 's right to privacy. To date 3
and a respect for the consumer 's right to privacy. XXXX has already been made aware of these inaccuracies. On behalf of their client 1
and a respect for the consumer's right to privacy. 1
and a respect for the consumers right to privacy 15 U.S. Code 1681b ( 2 ) - Permissible purposes of consumer reports. In accordance with the written instructions of the consumer to whom it relates 15 U.S. Code 1681a - Definitions ; rules of construction. The term investigative consumer report means a consumer report or portion thereof in which information on a consumers character 14
and a respect for the consumers right to privacy 15 U.S.C. 1681 602. Unfortunately this reporting agency has failed to honor the law and has not provided fairness and impartiality. They have consistently failed to respected my rights to privacy under the law. Therefore 2
and a respect for the consumers right to privacy and in fact Violated My Privacy.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,OH,455XX,,Consent provided,Web,2022-03-30,Closed with non-monetary relief,Yes,N/A,5384184 1
and a respect for the consumers right to privacy and in fact Violated My Privacy.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
and a respect for the consumers right to privacy as a consumer reporting agency. 1
and a respect for the consumers right to privacy. 27
and a respect for the consumers right to privacy. '' Transunion and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' 15 USC 6802 ( b ) ( c ) states that A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( Furnisher of information to credit agencies ) Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ) 1
and a respect for the consumers right to privacy. '' XXXX 2
and a respect for the consumers right to privacy. '' XXXX and Equifax are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' 15 USC 6802 ( b ) ( c ) states that A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( Furnisher of information to credit agencies ) Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ) 1
and a respect for the consumers right to privacy. '' XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' 15 USC 6802 ( b ) ( c ) states that A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( Furnisher of information to credit agencies ) Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ) 1
and a respect for the consumers right to privacy. ( b ) Reasonable procedures - It is the purpose of this subchapter to require that consumer reporting agencies adopt reasonable procedures for meeting the needs of commerce for consumer credit 3
and a respect for the consumers right to privacy. ( b ) Reasonable procedures It is the purpose of this subchapter to require that consumer reporting agencies adopt reasonable procedures for meeting the needs of commerce for consumer credit 45
and a respect for the consumers right to privacy. ( b ) Reasonable procedures. It is the purpose of this title to require that consumer reporting agencies adopt reasonable procedures for meeting the needs of commerce for consumer credit 24
and a respect for the consumers right to privacy. 15 USC 1681 Section 603 ( e ) States : The term investigative consumer report means a consumer report or portion thereof in which information on a consumers character 1
and a respect for the consumers right to privacy. Equifax 2
and a respect for the consumers right to privacy. I am requesting the transaction history for each company be removed immediately and indefinitely per 15 USC 1681 and the records reflect paid as agreed. 2
and a respect for the consumers right to privacy. I am requesting the transaction history for each company be removed immediately and indefinitely per XXXX XXXX XXXX and the records reflect paid as agreed. 1
and a respect for the consumers right to privacy. Inaccurate Reporting 611. Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( a ) Reinvestigations of Disputed Information ( 1 ) Reinvestigation Required ( A ) In general. Subject to subsection ( f ) 3
and a respect for the consumers right to privacy. It also states the banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system 3
and a respect for the consumers right to privacy. XXXX 4

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.