2026 data Public-data reference. official source

Companies: I

Companies starting with I that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

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25.6K companies starting with "I"

Showing 7.6K–7.7K of 25.6K

Sort by: Name Most Complaints Timely Response
Company Complaints
I was shocked. I told the woman that called me that the account was closed and that they had owned the property since XX/XX/XXXX She said that her records showed the liens stated above had kept the deep in lieu from being final. I explained the changes to my credit report and pulled it up while on the phone with her to confirm. She said she was going to speak with the company attorneys and get the issue resolved and would contact me back within a week. I never was contacted back 1
I was shopping on Crate & Barrel 's XXXX app and selected {$110.00} worth of merchandise that I wanted to buy. From the app 1
I was skeptical 1
I was skeptical of his response. 1
I was skeptical. I initially interpreted the invitation being offered to me as a welcome back bonus. '' The automated confirmation letter of my approval clearly said welcome back. '' ( see attached ) There clearly was an algorithm in this specific offer that recognized previous customers. 1
I was so close to having this thing done and paid 1
I was so frustrated I do n't know what they said. Then XXXX rolls around 1
I was so frustrated that I decided to hang up the phone and log into my mobile B of A account to see if there was an available online option to log my dispute. 1
I was specifically told during a recorded phone call ( Mid-Late XX/XX/XXXX ) that repossessing wasn't the most cost effective '' option for them. By purposefully leaving the vehicle on the side of the street ( XXXX XX/XX/XXXXXXXX 1
I was startled awake at about XXXX XXXX by the tow alarm on my truck. Before I could get outside it was gone 1
I was still behind on lease payments again. Along with late charges that they refused to remove even though their lack of communication caused the late charges to accrue. 1
I was still being charged {$1.00} for interest even though I had been given a specific amount to pay where I would not have to. 1
I was still charged for the overdraft fee of {$140.00} which I do not feel I owe. The overdraft was caused by PenFed Credit Union 's negligence when they failed to ensure all transactions to my account were legitimate. The balance in my checking account for {$390.00} was there to cover my account from any overdrafts. 1
I was still charged interest on an amount that should have been less if the website worked properly. 1
I was still charged unjustified fees for inspections and maintenance. 1
I was still denied 1
I was still on my current 0 % 1
I was still penalized with fees. 1
I was still receiving statements that I owed more than I did. At the time my card was compromised 2
I was still short of about {$2000.00} - and this shortage would be paid by me ( and is being paid ) over the next 10 months by charging me an extra {$200.00} month for the rest of the year. Truist also explained that county taxes went up ( please know that I always assume that my mortgage will increase somewhat due to taxes ). 1
I was still unable to be notified in a timely manner that I did not qualify. Instead 1
I was still unable to regain access. 1
I was still unsuccessful. 1
I was still willing to go through their process to change the name. Only to be told a day later by another department that it doesn't matter 1
I was subjected to adverse credit reporting and additional interest penalties during the period when I should have been protected. 1
I was subjected to low loan amounts and 3
I was subjected to manipulative tactics designed to wear me down and pressure me into signing a refundable contract of a {$6000.00} deposit through Affirm and XXXX. Once XXXX XXXX received access to my screen via XXXX share screen access 1
I was subjected to misinformation 1
I was subsequently told that I was not covered and that I would be solely responsible for the remaining balance. 1
I was suddenly disconnected and the agent never called me back. I have a log of every date 1
I was sued by XXXX 4 years after I surrendered a vehicle and then another 5 years later ( in XXXX ) they began to garnish my wages 3
I was supposed to have received a notice of transfer from both servicing companies. I have never received a notice of transfer from Nelnet. 1
I was supposed to ignore all communication from student loan providers and let XXXX XXXX XXXX. know of any contact from them. They sent me an agreement with all the dates that a transaction of {$140.00} would be taken from my account each month 1
I was supposed to receive the service that I paid for and I didnt. I called Chase immediately and started the dispute on XX/XX/XXXX and had an ongoing line of communication between myself and the dispute department 1
I was sure I'd made an expensive mistake. The next day I notified XXXX 1
I was surprised to discover a {$15.00} rush delivery fee associated with its issuance. 1
I was surprised to find a remaining balance of {$3200.00} 1
I was surprised when I received notice that I was delinquent in my payments 1
I was taken to a site that said in large red letters OOPS!!! 1
I was tasked by medical center XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 1
I was terrified and was then their slave. The amounts fluctuated 1
I was that disgusted with them.,,GOLDMAN SACHS BANK USA,MA,024XX,,Consent provided,Web,2023-03-07,Closed with explanation,Yes,N/A,6661056 1
I was the one not inputting information into their system correctly. 1
I was the only income as she was recovering from a major XXXX and was XXXX for nearly nine months. With my back issues 1
I was the primary caregiver to my father 1
I was then allowed to provide such letter until next Friday ( XX/XX/2023 ). I was also assured that the case was still open 1
I was then informed that they had submitted my application 1
I was then instructed by the branch officer to transfer the {$9000.00} from my external account into my Citizens checking account 1
I was then instructed to just go into the branch and handle it with management. There was an issue with my car payment which actually DID then process after my account closure! & Fees added after the fact..I had to dispute this because it resukted in a dual car payment to my lender. I was refunded the money for this but would appreciate it being looked into further since it seems very unethical and I have not heard anything from Wells Fargo since.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,CA,95337,,Consent provided,Web,2017-02-23,Closed with explanation,No,No,2350132 1
I was then required to pay an extra {$1000.00} Bitcoin transfer fee. Funds were transferred directly from XXXX to the scammers XXXX address 1

About this letter-indexed view

This page lists every company beginning with the letter I that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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