2026 data Public-data reference. official source

Companies: I

Companies starting with I that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

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25.6K companies starting with "I"

Showing 7.4K–7.4K of 25.6K

Sort by: Name Most Complaints Timely Response
Company Complaints
I was later notified that my account had been reported as 30 days late. 1
I was later told ). I counted on the representative. 1
I was later told it was the wrong form and asked to complete the MHAP ( Making Home Affordable Program ). 1
I was laughed at by customer service 1
I was left a message by someone else from the fraud team 1
I was left on hold by the tax department for 30 minutes when I was eventually hung up on. 1
I was left with a new consolidation loan with new terms and a higher balance without any Master Promissory Note ever being executed. Reporting this as a valid 2
I was left with the idea of juggling do I pay my mortgage or feed my family and also ensure that the utilities are maintained monthly. Due to this new variant 1
I was left with too much debt 1
I was left without the ability to manage or monitor my loan online. This lack of access contributed to the later communication failures and misunderstandings regarding the loans maturity. This demonstrates a pattern of unfair and harmful practices by City National Bank. 1
I was let go. I must emphasize that this all occurred during the recession. 1
I was lied to and am trapped in this loan until the term is completed. At the time 1
I was lied to by a service professional? And accused of fraudulent behavior? I can not believe that Capital One chooses to operate this way. 1
I was limited to personally-unacceptable security practices regarding access to my credit report. 1
I was listed as a High Risk Insurer '' and my premium was increased {$1000.00} plus late fees and back payments and {$4900.00} dollars went missing from my escrow account as they claimed they used it to pay my insurance and had to cut 2 checks to cover it. 1
I was living in XXXX and earning slightly more than {$1000.00} a month as an XXXX XXXX volunteer. Because XXXX XXXX determined that my income was so low that I couldn't be required to pay more than XXXX dollars per month 1
I was looking at on my account. I told the customer care rep. that I was going to call XXXX XXXX about the matter but 1
I was made to request an additional {$26000.00}. I requested my loan documentation in XX/XX/XXXX 1
I was making cash withdrawals averaging {$300.00} to {$350.00} a week 1
I was met with a Woman named XXXX XXXX. She provided me with the address to ProCollect also 1
I was met with an automated prompt that asked 1
I was met with push-back 1
I was met with reps who continuously placed me on hold and read different outcomes from a script. The latest being that any monies in my account would be mailed to me in 30 days. I reminded them that I was to be paid days ago 1
I was met with ridicule and a complete lack of compassion. As if this wasnt enough 1
I was met with rudeness from a lady who is the manager of the call center 1
I was met with silence followed by a third-party text attempting to sidestep due process and exploit confusion. This has caused emotional stress and created an inaccurate record on my credit profile.,,Resurgent Capital Services L.P.,AL,35806,Servicemember,Consent provided,Web,2025-05-09,Closed with explanation,Yes,N/A,13422324 1
I was met with the same request for the full balance and little information on why my autopay stopped. It appeared they had as little information around the circumstances as I did. 1
I was met with undue pressure from the agency representative. Despite explaining my intention to verify the debt and expressing my willingness to resolve the matter by the end of the day 1
I was met with vague or non-existent answers each time.,,GOLDMAN SACHS BANK USA,NJ,08831,,Consent provided,Web,2025-06-30,Closed with explanation,Yes,N/A,14378388 1
I was misinformed that the reversal was due to insufficient funds 1
I was misled 1
I was misled into believing that they could be resolved by completing certain actions 1
I was mistreated 1
I was monitoring my credit report actively after my conversation with the agent. The information was updated at least twice after the check from XXXX cleared. There is NO REASON the correct information should not be there. I have been denied credit multiple times 2
I was n't aware and after thinking I was paying extra for the month 1
I was never able to log into my online banking. 1
I was never asked to sign these documents 4
I was never compensated as agreed. In fact 1
I was never contacted about any outstanding payments 3
I was never duly cited ; I did not know this judgment against me existed. Again 1
I was never given an explanation of how I can exercise that nondisclosure option when I first became a customer in XXXX of XXXX I request that the information reported to all major credit bureaus be removed immediately.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,NY,11552,,Consent provided,Web,2022-09-19,Closed with explanation,Yes,N/A,5997377 1
I was never given the explanation of how the consumer can exercise that non-disclosure option. 2
I was never informed about this change in status. 1
I was never informed of the change in status until I called and went up during the escalation process. <P/> DOCUMENTATION PayPal Transaction # for this issue is : XXXX Amount held : {$310.00} Website Ad for Transfers : ( NOTE : No warning of holds ). <P/> https : XXXX XXXX XXXX : Dear XXXX XXXX XXXX Congratulations on your first sale with PayPal! Since youre a new seller with us 1
I was never informed that additional interest was ALREADY owed. The only amount shown was apparently the principal of the loan. Not expecting any interest 1
I was never late in payments ( I had automatic bank withdrawal ) and should the table be reversed 1
I was never made aware of ) and told me I was responsible for that payment. The representative also told me that there was no option to remove the {$25.00} late fee that Capital One placed on a non-existing account 1
I was never notified of the closure beforehandthere was no email 1
I was never permitted to join their lifetime access paid members area which enticed me to further contract with XXXX XXXX. I did not know XXXX would make false identity theft claims with commercial banks 1
I was never prompted to provide my SSN. Instead 1

About this letter-indexed view

This page lists every company beginning with the letter I that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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