| he should direct his calls to XXXX at ( XXX XXX XXXX ) | 1 | 0.0% | XXXX XXXX XXXX XXXX |
| he should know about his companies products | 1 | 0.0% | after pulling my credit ( I received alerts via XXXX and other credit monitoring services I am enrolled in ) |
| he shouldve been a better husband! '' This is coming from a XXXX plus man | 1 | 0.0% | and apologized for being late? I had no idea who the person was as he never called me before and had no apt . set. I even questioned if he was with Sleep number due to his unprofessionalism. This man shows up midday and begins to attempt to move a custom bedframe by himself. I heard a crack and immediately told him the bedframe was custom and he could not lift it himself. Not only that he completely insulted me and desicrated my husbands XXXX. My husband |
| he simply hung up on me. | 1 | 0.0% | he again |
| he single handedly withheld check received to have days go by to have loan go into foreclosure to add fees to make it hard for me. He rejected check I sent in only to add additional fees and make it hard for me to regain my home. This company and man is cruel. He is XXXX amd bias towards me individual. I will be filing a lawsuit against him specifically.,,Mr. Cooper Group Inc.,NV,89052,,Consent provided,Web,2024-09-12,Closed with explanation,Yes,N/A,10100205 | 1 | 0.0% | I want a full review |
| he spelled it incorrectly. I asked him if my name was on the account | 1 | 0.0% | and he recommended calling the DMV and asking for a motor vehicle check in my name. He also stated that there was also a homeowners insurance policy associated with the account. I asked why they would have issued a homeowners insurance policy on an apartment where everyone rents |
| he spoke to XXXX and authorized our conversation. XXXX told him to send an e-mail to XXXXXXXXXXXX ( the same e-mail to which I had re-sent documents the week before ) with a request to allow me permanent access to the account | 1 | 0.0% | was placed on hold for 44 minutes |
| he started yelling and raising his voice and I had to ask if it was XXXX again because the angry | 1 | 0.0% | my husband received a call and said someone was looking for me from DSR. I returned the phone call and someone named XXXX told me that my payment failed and they were looking to set my payment plan back up. I was very upset and told him that I wasnt contacted before they reached out to my husband to let me know about the missed payment. ( This payment was supposed to be on Friday |
| he stated he would find out what was going on and call me back. | 1 | 0.0% | on XX/XX/XXXX |
| he stated that he completed the paper | 1 | 0.0% | XX/XX/XXXX |
| he stated that the charges were declined but we needed to lock the account and change the password. I did not give him any person information but that I needed to change the password ; he sent several one-time passcodes to my phone during this 48-minute call. When finished he gave me a reference number of XXXX. | 1 | 0.0% | the call was disconnected so I called back and confirmed that it was a valid BBT telephone number |
| he stated that they can not send a letter of deletion for this situation. This makes absolutely no sense : You claim I am not who I say I am and this account was opened fraudulently | 1 | 0.0% | I called XXXX to dispute the hard inquiry from Capital One. I was instructed by the representative that in order to remove the inquiry |
| he stated that XXXX are their XXXX and they needed another additional day to post the money in my checking. He stated that they would provide a memo stating they were at fault and the money was in my account to the individuals involved. ( STILL HAVE BOT RECIEVED SAID MEMO ). | 1 | 0.0% | at approximately XXXX hours |
| he stated that XXXX would not be providing the interest to my account. | 1 | 0.0% | 2 % interest instead of the 3 % interest advertised and confirmed for my account. I contacted XXXX by phone on XX/XX/XXXX and was informed that I had indeed met the requirements and that the agent 's system showed I met the requirement. For next steps |
| he stated the problem was fixed but he could not send me a confirmation number. I questioned his resolution of fixing the problem | 1 | 0.0% | I called back to Equifax to get my security freeze lifted. I provided all the pertinent information and explain the problem. When I log onto my.equifax.com |
| he stated there is a new wire request of {$25000.00}. to which I replied | 1 | 0.0% | reply STOP to stop alerts. '' XX/XX/2023 XXXX XXXX : I received a phone call from Wells Fargo Bank identifying himself but I neglected to write down his name. He stated his intent was to obtain information from me to be able to stop this purchase attempt. I was then asked to supply my Social Security number to confirm my identity to which I replied no. Is cunning persistence coerced me into giving the last four digits of my social. He then proceeded to ask for my login and password identity to which I told him NO and I was going to hang up. He persisted in saying I was going to lose this {$1500.00} unless I cooperated to help him stop it. I then told him I was going to hang up and call him on a Wells Fargo line. XXXX XXXX : He then sent me a text from XXXX stating XXXX XXXX : XXXX Is your temporary username. If you didn't submit this request |
| he stated XX/XX/2019 & the address was my my old address. So I never got the notice and that is when they started charging the lender based insurance fees. When I asked to speak to a supervisor I was placed on an extended hold and then the line was disconnected. | 1 | 0.0% | they explained they need the HOA master insurance policy which was provided that same day at XXXX XXXX. I called to confirm they had it |
| he states XXXX instead of the correct city of XXXX. They failed to properly notify me | 1 | 0.0% | I discovered they sent all correspondence to the wrong address |
| he suddenly changed his response said that Transunion does send email notifications and suddenly he could see in the system that an email was sent to me. Again I asked for the SENDERS email address and | 1 | 0.0% | I simply wanted to know what was used other than my name and SSN to verify that the PAID DATE and DOFD accurate. Within a span of XXXX days |
| he suggested that I simply set Macy 's email address as part of my spam filter. This is obviously not a solution | 1 | 0.0% | 2016 |
| he talked with someone and they gave him the name of the company where the vehicle was at and they said they would send over the letter so I could retrieve the vehicle. This was at XXXX on Friday so the place was closed until Monday at XXXX. | 1 | 0.0% | my aunt |
| he tells me that due to call volume he would not be able to put me through to another supervisor. | 1 | 0.0% | I speak with XXXX |
| he tells me that there is a technical issue with their system. He tells me this is a known issue with their information systems.He verified that my information was correct on both accounts ; however | 1 | 0.0% | when i asked them to get online access |
| he then called the XXXX number on the correspondence that was left on my front door. To get any information about what was going on | 1 | 0.0% | instead of calling the XXXX number |
| he then comes back and stated that the {$230.00} would be reinstated to my card and that I would be receiving an email form American Express stating this. I have not received anything from American Express. I was given a claim number. But | 1 | 0.0% | they can only open a case on new cards. The card was purchased sometime at the end of XXXX |
| He then commences to inform me that XXXX XXXX had made a mistake | 1 | 0.0% | XX/XX/XXXX |
| he then proceeded to tell me that if I PAID {$1000.00} MY LOANS WOULD BE DISCHARGED AND I BELIEVED THEY WOULD BE FORGIVEN | 1 | 0.0% | I received a voicemail from the number XXXX ( XXXX ) XXXX from XXXX |
| he then responded very aggressively with No | 1 | 0.0% | my employer and sent me information. I advised I have not received anything. He stated that I should pay my bills and I wouldn't have to worry about it. '' I was offended by this as I was trying to call in and resolve this debt |
| he then said it is an open contract and nothing could be done. He showed no remorse | 1 | 0.0% | we advised him of the fraudulent contract |
| he then started the disputes. The merchant made the customer believe he was working at the property all the months previous XXXX and came out with reasons to request more funds when the contract stated that 50 % was to be paid at the start and 50 % at the end. Please | 1 | 0.0% | inspection report |
| He then stated what good will that do. Nothing ever comes out of it. So when will you make payment | 1 | 0.0% | you spoke to the other girl. Okay well when can i receive payment. She asked what account are you calling for. He stated he was with a collection compang for XXXX XXXX. And stated so when can i expect payment. She advised him. Whenever I recieve money in i will be able to make payment. He states when will that be. She stated Im not sure. He then said you know have 13 outstanding bills dated back and your telling me you can not pay them. Again she stated I do not have any money to make a payment right now. When i can I will. He stated when will that be |
| he then told me that he would need to place me on hold for 3 to 6 minutes while he located his supervisor. XXXX returned to the line after several minutes and told me that he sent the form and he attempted to rush me off the phone | 1 | 0.0% | XX/XX/2019 |
| he then told me that my account was closed. At some point in the call | 1 | 0.0% | I attempted to access my account and |
| he then told me there is not a direct line to that department | 1 | 0.0% | XXXX * after receiving the email I immediately called and asked to speak with a supervisor. I explained to him what had happened |
| he threatened garnishment on me. This is the XXXX time they threatened garnishment outsuide of their company policies and DOE regulations. I am trying to make payments | 1 | 0.0% | XXXX |
| he threatened me with consequences | 1 | 0.0% | . I requested XXXX not to discuss my situation with XXXX and indicated that I was willing to wait for her assistance. Despite my request |
| he threatened to have me removed for trespassing. It was humiliating | 1 | 0.0% | XXXX XXXX |
| he told me | 1 | 0.0% | that after reviewing my account they chose to close it. I asked what happened to the {$1400.00} in a savings account that ended in XXXX? I was transferred to the fraud investigation department and spoke to a CSR named XXXX |
| he told me We typically don't reach out to other people like that in these situations '' and that was a that. He then took a week vacation and I was in a state of limbo for a week | 1 | 0.0% | and employee who finally answered the phone at PHH Mortgage and she said You owe {$12000.00} today and that must be paid in full. How would you like to take care of this? '' and she became rude. I asked to speak with her supervisor and was transferred to a higher-up named XXXX out XXXX XXXX who said that he didn't not want my house but just wanted my money '' and then I would need to fill out yet another loan modification application now in order to get everything up to date. This would be the third loan modification that I have completed and been accepted from myself |
| he told me he didn't know what all of these line items that I was questioning were. So then I requested to talk to another woman there. Her name was XXXX XXXX and she dismissed me on XX/XX/XXXX when I didn't make the phone call on time due to the fact the charging port in the XXXX had a blown fuse and wouldn't charge my cell phone. I believe that she was protecting the sales staff from the get-go and she continued to do that. She wanted specific information that was in the contracts ( 4 total contracts.each one less favorable then the last ) that I didn't have with me and inferred I was somewhat incompetent for not retaining the exact numbers in my head without a reference to give her. | 1 | 0.0% | the interest and the length of the loan I just about lost my head |
| he told me he does not know any individual by the name of XXXX XXXX or the business. | 1 | 0.0% | I later found out he did not file any of the cases attached with the court. Through my investigation |
| he told me he escalated this above XXXX XXXX manager. I never heard from that contact. On XX/XX/20 | 1 | 0.0% | I messaged my investor and asked if he had received it. He said no. On XX/XX/20 |
| he told me he had several customers who were having similar problems. He waited in a phone queue for approximately 45 minutes | 1 | 0.0% | far earlier than the cut-off date of XX/XX/XXXX. About this time B of A changed its data processing system. I have been making the regular monthly payments early ( too early |
| he told me he made a mistake and said to me that my PMI would be removed if my balance drops to 70 %. How 'professional ' he is.,,HUNTINGTON NATIONAL BANK | 1 | 0.0% | they thought it as XXXX requested cancellation '' rather than automatic termination |
| he told me he saw that all my calls were noted as well as my email attempts. I need your help to get my info and move this along.,,NATIONSTAR MORTGAGE LLC,FL,33433,,Consent provided,Web,2018-02-26,Closed with explanation,Yes,N/A,2826148 | 1 | 0.0% | I placed several calls to Mr. Cooper. Supervisors were evasive and didn't want to give me any information about the mortgage owner or whether I could move my condo into the revocable trust. My attorney at XXXX and XXXX told me I needed permission from the mortgage holder to do so. In mid XXXX |
| he told me he was still waiting on the back office. I called again on XX/XX/XXXX | 1 | 0.0% | ( I made a direct deposit into the new TD account in the amount of {$500.00} from my employer on XX/XX/XXXX |
| he told me I had no choice but to adhere to the terms since the private lender requires that. XXXX prefaced that he was only the loan officer and had no control over the terms. I told him to put me in touch with somebody that could consider my request. XXXX talked around it and repeated that the private loan company will stick to the terms. I asked him who is the private loan company. He replied that it was Southern '' and that he could not pull it up on his screen and had to go to another window. I said fine. XXXX then said you aren't the only one who has asked me that question. He put me on hold and after 10 minutes did not come back on the line. I know it does not take that long to provide me with information about a loan company that he does business with on a daily basis. | 1 | 0.0% | today |
| he told me I was being trespassed from the branch and would be arrested if I returned. He refused to hear my side of the story. He didnt ask why I was there. He didnt ask what happened. He simply informed me I was now barred from the branch and hung up the phone. | 1 | 0.0% | sat in the waiting area |
| he told me my loan was almost done | 1 | 0.0% | I felt I was mostly in the dark. Among dozens of loan agents I have worked with over last 12 years |
| he told me that a disputed fee was not an error | 1 | 0.0% | the first one was Amount Due. '' The second option was Minimum Amount Due. '' Because I knew that I didn't want to pay the minimum |
