he stated that the charges were declined but we needed to lock the account and change the password. I did not give him any person information but that I needed to change the password ; he sent several one-time passcodes to my phone during this 48-minute call. When finished he gave me a reference number of XXXX.

What the CFPB Record Shows About he stated that the charges were declined but we needed to lock the account and change the password. I did not give him any person information but that I needed to change the password ; he sent several one-time passcodes to my phone during this 48-minute call. When finished he gave me a reference number of XXXX.

he stated that the charges were declined but we needed to lock the account and change the password. I did not give him any person information but that I needed to change the password ; he sent several one-time passcodes to my phone during this 48-minute call. When finished he gave me a reference number of XXXX. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, he stated that the charges were declined but we needed to lock the account and change the password. I did not give him any person information but that I needed to change the password ; he sent several one-time passcodes to my phone during this 48-minute call. When finished he gave me a reference number of XXXX. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the call was disconnected so I called back and confirmed that it was a valid BBT telephone number", and the single most common underlying issue is "during this time".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating he stated that the charges were declined but we needed to lock the account and change the password. I did not give him any person information but that I needed to change the password ; he sent several one-time passcodes to my phone during this 48-minute call. When finished he gave me a reference number of XXXX.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.