| and she said that would not be possible. I explained I had called to follow-up 36 times over the last 12 months and have spent upwards of 40+ hours between calling | 1 | 0.0% | I am told it will be another 7 to 10 days |
| and she said the debt was in my name and it was mine and I was gong to have to pay it. | 1 | 0.0% | about a year later |
| and she said the money was {$80.00} short. At the second time | 1 | 0.0% | the amount is correct. However |
| and she said there was nothing they could do when XXXX stepped in to explain the situation to XXXX who then apologized for the poor service etc and worked with XXXX to repair the damage the company had done. | 1 | 0.0% | but they sent it to the wrong address... twice. The third time they sent the documents they had already expired and I had to request a new set. The 4th time ( and over a month later ) I received proper documents |
| and she said they were currently in about 72h underwriting. This was on XX/XX/XXXX. I guess this is partially my mistake for not specifying that my question meant how much longer total until we can go to closing and the way she responded was more like answering the timeframe for a stage of the underwriting. | 1 | 0.0% | so I had saved it to my phone in case I ever needed to contact her. I used the same number I saved to reach her and she replied to me ( As seen on file Capture 1 ) with I also received your voicemail on my cell phone. Please call me on my office line if you have any questions.. This was very rude |
| and she said we had an evaluation due to a lapse in coverage for insurance and they applied SunTrust Insurance to our account. She said it could not be removed. I proceeded to ask for a supervisor | 1 | 0.0% | I did. I spoke with a gentleman who stated |
| and she said worst case scenario if the checks do bounce | 1 | 0.0% | I called Citibank a total of 3 times -- spoke to 2 different customer representatives AND a fraud specialist |
| and she said XX/XX/XXXX. That being the case | 1 | 0.0% | XXXX XXXX XXXX XXXX/XXXX XXXX XXXX XXXX is reporting the account as current and has falsely reported numerous payments on this debt as recently as XX/XX/XXXX. I filed a dispute with Experian in XX/XX/XXXX |
| and she specified the amounts I would have to pay for each loan to count for XXXX and XXXX. As a result | 1 | 0.0% | my bill reflected the same amount due. When I looked into my loan details it showed all but XXXX of my loans was still in forbearance. I called Mohela on XX/XX/XXXX and was told the forbearance would be removed in a few days. When the XXXX due date came |
| and she stated she didn't know why the previous agent didn't see it and gave me incorrect information '' I asked her could she remove it from my bureau and she stated I would have to dispute it with credit bureau or in writing to them. | 1 | 0.0% | I receive an alert from Experian that this account was reported negatively to the credit bureau. I immediately contacted XXXX XXXX and spoke with XXXX |
| and she stated my SS # to me and that the debt was valid and then started yelling at me. She yelled at me that they would sue me in XXXX XXXX which I lived and then hung up on me. | 1 | 0.0% | Inc at XXXX the next day and inititally spoke to XXXX XXXX. I explained that I believed they had some bad info on me as XXXX XXXX had no record of this debt. Also |
| and she stated she was a Supervisor with the Lincoln Executive Offices. I explained what happened and the loud annoying typing noise continued all the while we talked | 1 | 0.0% | I called Lincoln Executive Offices |
| and she stated that the documentation provided does not meet the standards set forth by TransUnion '' despite it being an official document provided by XXXX XXXX. | 1 | 0.0% | the most recent of which on XX/XX/XXXX. Each dispute resolution has failed to change the information. By showing that my student loan was closed due to a Ch. XXXX Bankruptcy |
| and she stated that I would have had to pay off the balance every month in order for the XXXX XXXX to stop | 1 | 0.0% | XX/XX/XXXX I phoned and spoke with XXXX XXXX XXXX an account manager |
| and she stated that it is a soft inquiry. I verified that this would not impact my credit score and she confirmed this. However | 1 | 0.0% | both by XXXX. The first is dated XXXX XXXX |
| and she stated that it was wrong. I was told because my proof was sent to the wrong email address | 1 | 0.0% | XX/XX/XXXX |
| and she stated that she couldn't help me | 1 | 0.0% | I call the number on the website. There is a XXXX wait time |
| and she stated yes. I just checked and no refund is pending or processed yet. | 1 | 0.0% | XXXX XXXX |
| and she stated you are correct | 1 | 0.0% | you told me that my escrow is {$740.00} |
| and she states her company has never threatened me with a judgement. Both of your companies have lied about me | 1 | 0.0% | XXXX stated her company investigates all disputes in accordance with the law. I have proof your Portfolio Recovery has never investigated my disputes. She also claims to have just now requested additional information from the original creditor. Why now? I have disputed this information 2.5 months ago. I also have contacted your company multiple times and asked about the 21 letters I received from your company over a 4 day time period. Most were duplicates |
| and she tells me their notes only provide details from calls. I realize then that the original rep came up with his resolution with no actual information regarding the transfer. This rep tells me she can put in a request for the investigator to call me back in 2 business days | 1 | 0.0% | since I never received a call. I am in the process of filing a police report at this point and ask for information about the transfer |
| and she then said that she's not sure if that's what actually happened. She said she would need to check with the payments department. She also said she can't remove the {$10000.00} USD from my account balance. I asked for clarification on why that was appearing on my account balance | 1 | 0.0% | I spoke with a manager. I told the manager that I have now heard two different stories about what the interest is about and I would like clarification on this since I still don't believe I owe this money |
| and she threatened to take me to court | 1 | 0.0% | I was their payroll provider. I received the garnishment order and I paid the wages owed. In fact |
| and she told me she couldnt do anything because their systems were down and to call back Monday to get the late fees waived. On Monday | 1 | 0.0% | I got approved for a XXXX Credit Card. Throughout the next 6 months I used it and paid it off every month. In XXXX of XXXX |
| and she told me she would not. For additional historical issues with the bank | 1 | 0.0% | the bank eventually agreed to close my credit card and confirmed that they would no longer use it for their internal automatic payments. Needless to say |
| and she told me that she was also going to send and email to the OFAC and that I should give her a call in 48 hours. | 1 | 0.0% | I kept calling to Customer Service innumerable amount of times they got me in contact with XXXX |
| and she told me that they hold it for at least 20 days. I asked her why | 1 | 0.0% | and our loan was paid off XX/XX/XXXX. I've been trying to contact LoanCare LLC re : the return of my {$5400.00} escrow account that they still have. I sent several emails through their Send Us A Message '' link on their website |
| and she told me the bank does not do that and I would need to do a police report for that and fax it in. The representative then filed a third dispute and would attach the police report to that dispute I filed the police report on XX/XX/2020 and fax the report to the bank as instructed to do. On XX/XX/2020 | 1 | 0.0% | I was informed that an error did not occur and the dispute was invalid. The representative on the phone |
| and she told me they could not do that. Instead | 1 | 0.0% | for the amount of {$160.00} |
| and she told me to call DMV to follow up instead of calling US Bank. | 1 | 0.0% | on the same call on XXXX |
| and she told me to use my own judgement. | 1 | 0.0% | again |
| and she told them that the charge never went through | 1 | 0.0% | XXXX XXXX. She told me that the charge did not go through. On XX/XX/XXXX I made another payment of {$1000.00} for 30 days rent. Then both charges came through on my account. I asked the office staff to reverse the charge from XXXX. They told me that they couldnt because it was not on their books. I talked to the manager |
| and she told us that as soon as it is received | 1 | 0.0% | XXXX was already deposited. They are expecting the check from NewRez and confirmed once it's received |
| and she told us we needed to wait to hear from them. The fraud department never spoke to us directly since this all began. We were speaking through third parties either through the bank or customer service with very little information. About a few months passed when I finally asked the bank rep if she knew anything new because we hadn't heard anything | 1 | 0.0% | in the beginning of XXXX |
| and she too told me sorry | 1 | 0.0% | it was a routine review |
| and she transferred us to IT Support and described the problem to the IT person. | 1 | 0.0% | XXXX |
| and she tried to get me to sign a letter saying I acknowledged the school was closing. That was literally all it said | 1 | 0.0% | paid my tuition on time every month |
| and she used her info to get it. She then told me fine | 5 | 0.0% | and this time was told that just because it had my wifes name on it did not mean anything. It was still under my ssn so I was responsible. The account manager told me that it was still not under my SSN it was 1 digit off |
| and she wanted me to stay to fix any of my issues | 1 | 0.0% | XXXX XXXX to another Bank Of America and only gave one check to see if there was a problem with the check |
| and she wanted to know who she was and why she wanted the number. She advised her because she was a customer that was just in there and she was rude and she wanted to speak with someone else. The manager told her she was not her customers and she would not give her the number. She advised she told her that's fine that she could just give them her number. She advised she would not do that either | 1 | 0.0% | This is the only times that showed up with a log time.. They also |
| and she was conveniently always occupied or unavailable. | 3 | 0.0% | the bookkeeper. I was floored when I saw that the amount charged was not what was discussed. It appeared that she added charges not talked about |
| and she was hoping to get the fees reversed for me. I still haven't heard a word from them. I am concerned that this is going to negatively affect our credit. Like I said before | 1 | 0.0% | XXXX got a phone call saying that there was an issue with our account once again. I explained my previous conversation with the new UWM member |
| and she was in charge to prevent this to happen | 1 | 0.0% | she said you see this person took away your checking? ( I used to have {$400.00} and suddenly I had {$4.00} ) |
| and she was not able to do so. He asked to speak with someone who had the authority to override that decision | 1 | 0.0% | and my attorney |
| and she was not available | 1 | 0.0% | my wife went and spoke to the branch manager and asked about the status of returning our money. The manager didn't know what my wife was talking about and did not see any debit of {$2900.00}. When my wife returned and told me |
| and she was unable to tell me. After some further prodding about what was going on | 1 | 0.0% | and he would likely need to get a specialist for assistance. He agreed and placed me on hold to get assistance. He then came back and explained the specialists were busy and he needed to continue to ask me to wait. This repeated 2 more times |
| and she was understanding and stated that she would be able to 1 ) cancel the cashier 's check | 1 | 0.0% | and one more for the bank to process things |
| and she went on to assert its written in the lease agreement that GMF can. He demanded to see where its explicitly stated that GMF can change this Closed end lease agreement to an Open ended lease agreement upon turn in of the vehicle | 1 | 0.0% | when the exact tires on the XXXX at turn in are the same exact tires which GM installed during production of the car. I was also told by XXXX XXXX that I wasn't going to have to pay anything. XXXX XXXX were also quite confused |
| and she will leave the note for my case and the waiver code that they got from the airline. ( She mentioned that the refund would come back after two statements ) Fourth credit card travel agent situation : I made a diction with my husband that we were willing to cancel our flight and re-book after receiving the refund. The agent on this call was telling me that she could cancel only my flight and leave my husband 's flight as it was. I will get a refund of {$1100.00} for my flight that cancels with a waiver code. I will need to buy a new flight to replace that one. I said | 1 | 0.0% | and she said the girl that works for my case won't be back until Sunday ( XX/XX/XXXX ). I said that I could not wait and needed this problem to be fixed. She told me that the only way that they could do is to cancel my flight and re-book a new flight. I asked if I could only cancel part of my flight and leave my husband 's as it was. She said that I could not because it was the same reservation number. My original flight for 2 was {$2300.00} |
| and she wishes she had a magic button she could push to fix it but she cant. | 1 | 0.0% | ensured the promotion code was applied to my account |
