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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
yet I have not received a single piece of mail from this company for any of them. 1
yet I have not received a written response from OneMain 1
yet I have received no benefit from it. Instead 1
yet I have received no proper responses 3
yet I have received nothing through that channel or at my physical addresses. 1
yet I have still been sure to make my payments. 1
yet I have used all three in the past. Are they not supposed to track my credit history and have ongoing update if they did why would it say no history or no credit history 1
yet I keep making the big payments. It is hard to get the balance paid down to a reasonable amount because of this hefty interest. I have called XXXX times in the last almost two years 1
yet I once again heard a repeat of elusiveness 1
yet I remain unable to access it. 1
yet I reserve the right to question any unproven claim. I do NOT accept the statement of claim of the plaintiff and I call for the court to reject their claim as untrue 1
yet I still didn't have my refund. I told her that this is the worst experience I've ever had with a lender. I also stated that they have misrepresented their refund payment process several times 1
yet I still received an email saying documents were missing. 1
yet I was never without my phone. One of my parents met with two BOA bankers for over 75 minutes on XX/XX/year> 1
yet I was reported as late after this date. See Attached I and my family is at a lose as we were about to get a home now we have nothing 1
yet I was still approved 1
yet I was told my funds had been reversed. As outlined earlier 1
yet I was told to submit it again because it wasnt correct. By the early XX/XX/XXXX 1
yet I would guess that pending transactions '' are the biggest driver of them. 1
yet include severe delinquency codes. Inquiries such as XXXX were placed without my authorization 3
yet insist I pay it. 1
yet instead of doing so 1
yet instead of pursuing the XXXX 1
yet ironically labeling themselves with the name of the country they are supposed to represent : America.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BANK OF AMERICA 1
yet ironically this is irrelevent because they have never given me a single reliable update. It ought to be illegal that they will not provide a number to the department nor have anyone contact me from this team. It is the same story each time. 1
yet is still in business is disappointing and beyond frustrating. 1
yet it continues to reappear. 1
yet it continues to report adverse statuses beyond the date of closure 1
yet it has been on my credit report for over seven years. It is negatively impacting my ability to obtain a mortgage loan and is lowering my credit score. Despite my numerous requests to Experian to remove this account 1
yet it is still being reported as an outstanding charge-off 4
yet it is still claimed that I denied signing them. 1
yet it nevertheless marketed 1
yet it persisted in collection activities : assigning the debt for collection 1
yet it remains on my credit file XXXX XXXX XXXX XXXX XXXX XXXX High Balance : {$0.00} Date Opened : XX/XX/XXXX Chargeoff Law : FCRA 607 ( B ) Duty to assure accuracy Issue : Reporting a {$0.00} balance account as a chargeoff is inaccurate Story : The reporting contradicts itself 1
yet it severely does as a reported XXXX. The CFPB stated that CFPB 12 CFR 1022.30 would go into effect 60 days after the CFPB 12 CFR 1022.30 decision was published in The XXXX XXXX 1
yet it still appears on my report. Please remove it immediately. 3
yet it still reflects as defaulted on my account. 1
yet it still remains a mystery and that is unacceptable. We are requesting this issue to be investigated asap!,Company has responded to the consumer and the CFPB and chooses not to provide a public response,NEW YORK COMMUNITY BANCORP INC,CA,96003,,Consent provided,Web,2025-05-07,Closed with explanation,Yes,N/A,13364084 1
yet it still remains active. 1
yet it was inexplicably allowed to override all security protocols 1
yet it was not meaningfully addressed in the denial. 1
yet it was still rejected for the same reason. 1
yet it worked closely with the fraudulent dealer 1
yet it's marked as charged-off 3
yet just a year later 1
yet kia refused to cooperate with them nor give any type of recourse for this unique situation. 1
yet left the branch that day without a satisfactory resolution. 2
yet LexisNexis had no trouble pulling together a report on me. 1
yet many of these accounts remain uncorrected. I also filed disputes to remove outdated addresses and employer data 2
yet Midland Credit Management is operating illegally and arguably with criminal intent by continuing to report these debts to the credit reporting agencies. This type of predatory collection and character assassination is the very reason for the creation of the CFPB. 3

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.