Browse Companies

Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

Sort by: Name Most Complaints Timely Response Most Recent
Company Complaints
yes it is written on their bank 1
yes it was signed by me 1
yes it was. She then told me 1
Yes Online Inc 18
yes or no? I know the answer is yes 1
yes sometimes agent forget to tell you that. '' She offered to put in a request to reverse the fee -- so it is possible. I kept telling her that I was not informed of a transfer fee. That we 99 % of the time pay off our XXXX credit card in full each month and I do n't need a 0 % APR. Which she justified the 0 % as why they charge the 3 % transfer fee. Huh? In her tel/con I learned the figure 3 % '' Why in the world would I pay {$180.00} for a new credit card 1
Yes! '' Thus this complaint. 1
yes. '' Therefore 1
yes. '' They're misleading me into paying an amount that doesn't get me current so that they can charge me a late payment. I have not checked my credit report but if this hurts my otherwise excellent credit 1
Yes. How am I suppose to know what the documents are that you need? Am I suppose to guess? I asked nicely. She became very angry with me and said No!! Youre not suppose to guess! But still she would not tell me what documents they claim they needed. She said that she was going to send an email to XXXX and open up a task bar. She said XXXX would be calling me in 3-5 days. I have not heard from XXXX. 1
yes. I did not receive a call back from PHH Mortgage. 1
yes. Not fool enough to file/lodge complaints with authorities if I scammed myself. Make that make sense! 1
yes. This man/XXXX pressed me to return the money 1
yesterday 3
yesterday a representative from XXXX 2
yesterday I got an email with a message that tells me that they are declining my claims for dispute of the apples transaction because if i had notified them in a timely manner they could have had a different outcome. 1
yesterday you mentioned to me how calm I wasTHATS because I have cried every day 1
yet 8
Yet 1
yet they files a motion to sell our home in XX/XX/XXXX. 1
yet 2 days prior was told my info was sent to billing for a call back because they dont take calls. 1
yet 8 days later when I spoke with XXXX again to get more information 1
yet admitting to exceeding their own processing standards. I am a single mother working full-time 1
yet AGAIN 3
yet again 8
yet again. The representative I spoke to was XXXX 1
yet again. We are still waiting to see if this check shows up. 1
yet all attempts to pull my report externally result in failure. The only current credit report from Equifax that I receive is a hard copy that was mailed to me 1
yet all I can get out of them is like talking to a WALL.,,Navient Solutions 1
yet allowed him to operate his criminal enterprise from within the United States Postal Service with impunity. 1
yet also refused to remove from my credit report. 2
yet also say I made calls XXXX days later to inquire about the same plan. It contradicts itself. 1
yet AMEX denied the dispute again within XXXX business day with the same response. AMEX has failed to conduct a reasonable investigation under the Fair Credit Billing Act 1
yet another bank has provided all the proof that the funding left their client account back on XX/XX/XXXX.,,CITIZENS FINANCIAL GROUP 1
yet are making fraudulent claims that they are the creditor and have the power to approve/deny a natural person credit. 1
yet as a consumer I have rights and none of them are being upheld or honored. This should be a simple fix 1
yet Autonation Finance continues to increase and decrease my balances on all three credit agencies every few weeks 1
yet Bank Of America is still continuing to charge me interest. In addition 1
yet Blackhawk continues to mishandle my cases. 1
yet both U.S. Department of Education and XXXX have failed to provide the required information within a reasonable time frame. This lack of transparency not only violates the law but also reflects a blatant disregard for consumer rights and legal obligations. 1
yet business keeps pulling my credit reports for what? My daughter has filed a fraud alert on my behalf because someone is attempting to gain access to fraud again. The ONLY number that should have access is my daughter XXXX XXXX at ( XXXX * XXXX * XXXX ) 2
yet Capital One 's attorneys KNOWINGLY filed both documents with the court and continued pursuing a {$24000.00} default judgment based on this fraud. 1
yet Cash APP failed to meet these obligations. These violations have caused significant inconvenience and financial loss. I am seeking appropriate redress for these violations of federal laws.,,Block 1
yet Cedars inaccurately stated the chargebacks were due to dissatisfaction of services. 1
yet charge-off notations appear through XX/XX/XXXX ( violation of FCRA accuracy provisions and XXXX XXXX Format ) Last payment date shows XX/XX/XXXX 1
yet charging late fees for the remaining unpaid balance.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,U.S. BANCORP,MD,210XX,,Consent provided,Web,2023-08-17,Closed with monetary relief,Yes,N/A,7418311 1
yet chase attempts to hold me responsible for based on their belief I submitted payments consciously to this fraud account 1
yet Chase has refused to take action to recover my stolen funds. 1
yet Citizen 's Bank will not cooperate with us 1
yet claim it's policy and was in the cardholder agreement. A cardholder agreement does not supersede Federal Law.,,AMERICAN EXPRESS COMPANY,WI,531XX,,Consent provided,Web,2024-10-24,Closed with explanation,Yes,N/A,10564215 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.