Browse Companies

Explore all 145.5K companies with CFPB consumer complaints

Company Complaints
would be placed on the check. The deposit of the check into the ATM took place on XX/XX/XXXX 1
would be pointless and counterproductive 1
would be purely retaliation to this complaint.,,Credit Fresh Holdings Inc,AL,35806,,Consent provided,Web,2023-07-19,Closed with explanation,Yes,N/A,7272112 1
would be purely retaliation to this complaint.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,AL,35806,,Consent provided,Web,2023-07-19,Closed with explanation,Yes,N/A,7272239 1
would be purely retaliation to this complaint.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,AL,35806,,Consent provided,Web,2023-07-19,Closed with non-monetary relief,Yes,N/A,7272235 1
would be purely retaliation to this complaint.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
would be readily understood in the South 1
would be returned to me via a check delivered to my home address. 1
would be the one to pursue the matter on my behalf. 1
would be {$200.00}. This is the approximate amount I have been charged in past months 2
would be {$550000.00} 1
would bear my name and address ( FDCPA 808. Unfair Practices ( 8 ) Using any language or symbol 1
would call him. She called XXXX on 1
would count as XXXX credit. Those months would not need to be bought back. This is consistent with information publicly available on FSA webpages ( see attached file Communications ... '' ) and supported by the inclusion of this Remediation of Servicing Issues forbearance type as PSLF credit eligible in the status report filed by the Department of Education on XX/XX/XXXX ( see attached file Status Report ... '' pages XXXX 1
would dismiss the Writ. 1
would do better update and data entry efforts this is not sending air Planes Inflight 4
would equate to {$3.00} XXXX extra over 40 years. Now add compound interest at 6 % and that number jumps to approximately {$17.00} XXXX over the same period. XXXX had well over a hundred accounts. If they did that with ours 1
would explain their reluctance. Also 2
would for any reason help me prove otherwise. 1
would frustrate anyone. 1
would have been covered. Yesterday 1
would have been liable to make the same payment. 1
would have been placed right alongside the notification about specific payment increases 1
would have been rejected 1
would have covered such a debt and never mention it to me. If GT is trying to use the {$1300.00} to establish an escrow account 1
would have never been late 1
would have never been orders and not denying me as a result of a complaint against their company ). Additionally 1
would have potential substantial claims against the securitization participants XXXX XXXX XXXX 1
would have prevented this terrible situation from ever happening. They could have done the right thing 1
would have significantly aided me during my XXXX XXXX treatment. 1
would have taken place except I was unilaterally signed up for electronic banking and not made aware that statements had been terminated 2
would have to upload it to their system and then I would be able to pay ONLY {$440.00} and they would make the account accessible online to me again. THIS IS RECORDED. 1
would help the Plaintiff with this matter to determine the next steps or what to do with her abandoned Countrywide loan 1
would I like to go back on it. It sounds like you can't make your payment ''. I said NO! He said ok you pay me now over the phone 1
would I like to know what it is? 1
would I still responsible? She did not reply. 1
would it have been simpler to call me? To respond to the dates of the drive by 's. One payoff letter shows dates XX/XX/XXXX 1
would lead a reasonable person to understand that XX/XX/year> was the account opening date. 1
would lead to FDCPA violations. 3
would leave us in a deficit and would have to sell or lose the home. Putting us in foreclosure is not a solution. Loosing our home is not a solution. We have a very legitimate circumstance that needs to be fixed. This falls back on BB & T as a simple solution. We believe the lender has not done their due diligence in resoving the best course of action.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BB&T CORPORATION,UT,84084,,Consent provided,Web,2016-03-16,Closed with explanation,Yes,No,1834464 1
would let us know if we need additional documents. On XX/XX/XXXX 1
would like to save the time and energy that will be required to litigate and WIN I'm court.,Company believes it acted appropriately as authorized by contract or law,CIG FINANCIAL LLC,CA,92651,,Consent provided,Web,2022-03-13,Closed with explanation,Yes,N/A,5310831 1
would likely encompass protection. The XXXX Complaints Management Office did absolutely nothing to clarify Wells Fargo 's actions ''. There was no explanation. All they said was that the decision stands without acknowledging anything about the situation. I haven't been provided any rationale for why I am not qualified for fraud protection. 1
would make me a very desirable loan candidate 1
would make them feel better about the lower rate. For them to only present the most advantageous route for their company 1
would mislead a reasonable individual exercising due care; or ( ii ) fails to contain information which is necessary in light of all of the circumstances 8
would n't give it back 1
would need to update this information on our behalf since this is their Account. 2
would need to update this information on our behalf. 2
would never be able to operate as we were told by XXXX. The Support person did configure the system 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.