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Explore all 145.5K companies with CFPB consumer complaints

Company Complaints
Without prejudice By : XXXX : XXXX 3
without prejudice Requested Action : XXXX. Delete all fraudulent inquiries and accounts listed above from my credit report ( s ). 3
Without Prejudice UCC 1-308. 5
without prejudice. 1
without prior consent. 1
without prior notification. Unfortunately 2
without progress or an outcome. The XXXX XXXX Clerk and myself have both sent a KY Certificate of Title form to HMF to sign also and have not received a response.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,HYUNDAI CAPITAL AMERICA,KY,41011,,Consent provided,Web,2022-07-18,Closed with explanation,Yes,N/A,5783639 1
without proof of ID. Also 1
without proof that the bureaus obtained or reviewed certified records 1
without proper investigation and validation 1
without proper validation or verification. 3
without proper validation. 3
without providing a credit card. How can I be responsible for rogue charges such as this? This $ XXXX was almost double the credit limit on my card so a lower limit wouldn't have helped in this case.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,AZ,850XX,Older American 1
without providing a reasonable explanation of its investigation. Their repeated denials violate their obligations under the Electronic Fund Transfer Act ( EFTA ) 1
without providing any concrete resolution or explanation. 1
without providing any documentation or evidence supporting the validity of the charge. 1
without providing any evidence beyond referencing their own records. Given that the court itself does not verify this information 2
without providing any evidence of a thorough investigation. 1
without providing any of the following : A signed wet-ink agreement showing I opened the account Specific steps taken during the reinvestigation process The source or contact information of the entity that verified the account Any explanation why the FTC Identity Theft Report and affidavit were ignored Other bureaus removed similar accounts 1
without providing any substantive explanation or documenting any actions on my part that may have warranted such action. 1
without providing me the requested documentation 1
without providing my Phone number. That is because 1
without providing the mandatory five-day reinsertion notice 1
without punishment 1
without qualification : Overdraft Coverage - Your account is currently Opted Out. 1
without reason or discussion 1
without receiving or having access to any sort of statement or statement notification. I was requesting to have the late fee credited back 1
without recourse 1
without recourse except as provided herein 1
without recourse for repairs under warranty. 1
WITHOUT RECOURSE FURTHER AFFIANT SAYETH NOT.,Company believes it acted appropriately as authorized by contract or law,NAVY FEDERAL CREDIT UNION,AZ,85042,,Consent provided,Web,2023-11-14,Closed with explanation,Yes,N/A,7851740 1
without recourse one hundred percent ( 100 % ) of the Receivables generated by Bank EX-10.2 1
without referencing the earlier delinquency claim ( Exhibit 5 page 2 ). 1
without refunding us of the remaining XXXX. 1
without regard to a minimum individual recovery 4
without regard to affiliation 2
without regard to any reports of fraud. I was told that they do not scrub their accounts for reports of fraud to make sure that the notices that they are mailing are not sent to addresses that were previously reported as fraudulent. Despite having reported the fraud XXXX months ago 1
without reinsertion notice ( FCRA 611 ( a ) ( 5 ) ( B ) ) Last payment was in XXXX this may be an illegal re-aging of the debt Account is disputed 6. Experian Inaccurate Personal Information Experian is listing 26 separate addresses on my report 3
without reporting late payments or charging off accounts during the period of accommodation. 4
without requesting any supporting documents or asking any questions. They also insisted that the premium should be based on my gross income 1
without requiring exceptions. 1
without requiring my involvement with the credit bureau. 1
without resolution. 3
without resolution. In the rare instances I get an answer 1
without review 1
without reviewing the cardholder 's evidence establishing that the SC redemption service the predominant purpose of the transaction was never provided. This is not a reasonable investigation under the FCBA. 1
without reviewing the public court records or correcting the errors. This failure constitutes negligent and/or willful noncompliance under FCRA 1681n and 1681o 1
without seeking any clarification from me and blatantly infringing upon my right to defense. 1
without sharing details of my personal bank account? 1
without so much as notifying us 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.