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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
which would have paid off the initial {$2500.00} purchase prior to the end of the promotional period. They said they would not do it and that if I paid the outstanding balance immediately 1
which would have placed the property at a valuation of around $ XXXX. 1
which would have revealed the loans unaffordability 1
which would have shown that my payments were jumping {$500.00} per month for a mistake NEWREZ made charging me for my annual tax bill two times. 1
which would have then transitioned my numbers for the first modification into a program 1
which would likely increase my payments. 1
which would likely occur on XX/XX/XXXX and be reflected in my account on XX/XX/XXXX. 1
which would make it easier for Citi to lock COMPLAINTANT 's entire portfolio of Citi accounts 1
which would mislead to believe my power was in danger of being shut off. Caller 2 1
which would negatively and detrimentally impact my credit score and report 1
which would obviously contradict what I was told by the employee 1
which would pay the sum total of {$2200.00} remaining on the deferred interest rate plan. I made sure to clarify on the call that these payments should both be applied to the deferred interest rate balance. The representative told me he applied those changes. 1
which would presumably have been contacted as part of any investigation by DAS 1
which would require another week of processing ( essentially starting the entire application and mortgage process over ). We asked her to provide the change in costs associated with choosing a different mortgage product. She said that she would do so in one hour from the time our phone call ended on XX/XX/XXXX. During this call 1
which would require that I put an additional {$7000.00} 1
which would show a complete breakdown of work 1
which would show the refund. 1
which would take longer to process. 1
which would take two weeks. It took considerable amount of time and arguing on my part to have XXXX to make a request an electronic refund to my checking account. XXXX did not know if her BBVA supervisors would accept her request for electronic refund 1
which would then cause a hard inquiry on my credit score 1
which would total {$20000.00} 1
which would XXXX out. On XX/XX/XXXX 1
which XXXX confirmed was untrue. 1
which XXXX ( a store manager ) gave me on XX/XX/2018 1
which XXXX ( InComm ) is refusing to do. 1
which XXXX also provided to Chase. XXXX also provided Chase a copy of the credit card payment receipt for the charge 1
which XXXX did remit payment for at that time. 1
which XXXX has violated The nearly three-year duration of these practices demonstrates they are systematic and intentional 1
which XXXX released me from. In an early recorded call 1
which XXXX said 1
which XXXX said were correct ). XXXX was not able to tell us how to proceed. I asked XXXX to have this issue resolved 1
which XXXX was looking at. He said he would. I sent via email and regular letter to Nationstar demanding that they send me a complete account history within 5 days. I HAVE NOT received it.,,NATIONSTAR MORTGAGE LLC,CA,912XX,,Consent provided,Web,2016-11-01,Closed with explanation,Yes,Yes,2189970 1
which XXXX was supposed to handle but failed to do. Despite providing Discover with documentation of WHLAWs retroactive changes 1
which XXXX XXXX 1
which XXXX XXXX confirmed was completed. 1
which XXXX XXXX agreed to handle. At XXXX XXXX XXXX sent me an email stating that US Bank has received all funds and that the subject check CLEARED on XX/XX/2015 therefore he could NOT stop payment. 1
which XXXX XXXX retrieved ( I have retained the letter in which the claim was found in my favour and I was credited the money ). I do not owe XXXX any money. If they now have an issue 1
which XXXX XXXX XXXX failed to follow. 3
which you can find in Exhibit I. Instead of conducting a reasonable investigation 1
which you can see from their documentation 1
which you have failed to do. I demand that you remove this inaccurate public record from my consumer report based on sections 1681b ( 2 ) and 1681s ( 2 ) ( b ). - Your actions are in violation of FCRA Laws and CDIA Standards I insist that you remove this erroneous information. 3
which you have failed to do. I have disputed this address multiple times 1
which you have received or not. I do not know. So letting you know about that 1
which you have reported as a Charge-Off / Collection. This letter serves as my demand for validation and correction under the Fair Credit Reporting Act ( FCRA 3
which you keep. All of the accounts 3
which you maintain. 1
which you put into writing '' This was my last correspondence with him Friday XXXX I am really concerned over how the numbers keep changing. You are a collection company NOT a law office as you represented yourself yesterday. By law you have to give 5 days notice not 24 hours as your first email stated that I received on XX/XX/XXXX. I am willing to work this out but I will not be intimidated with your tactics. I am a very easy person to work with. The agreed upon amount needs to be clarified. I DO NOT agree to your new number now. And the XXXX does not get involved in matters of this nature. I am now a single mother with a daughter in college and have to keep the mortgage paid and the lights on and even though my stats with closings look amazing. I only made a very small portion of the commission XXXX XXXX receives. Which is why I work in volume. I am confident we can come to an agreement. 1
which you signed for on XXXX2017. I have retained a copy of your signature and date of receipt 1
which you signed for on. I have retained a copy of your signature and date of receipt 1
which you signed for onXX/XX/XXXX. I have retained a copy of your signature and date of receipt 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.