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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
which we appreciated 4
which we attempted to do several times. Finally 1
which we both misunderstood what he was trying to say. That's when I made the mistake of giving him my ID. 1
which we clearly stated to both XXXX and XXXX. 1
which we consider a lapse in PayPals duty to monitor and secure the platform against suspicious activity. According to standard principles of fiduciary responsibility and risk management 1
which we consider a lapse in XXXX duty to monitor and secure the platform against suspicious activity. 1
which we deemed affordable. We entered into the loan agreements ( virtually ) in XXXX of XXXX. 1
which we did 1
which we did not have due to receiving the appraisal at the last hour. 1
which we did NOT request also was completely MISLEADING! THIS entire process was a scam,,Rocket Mortgage 1
which we did not want to do because of existing fraudulent activity on the account and no guarantee that it would not happen again with a new card. Instead 1
which we did the day after they arrived. 1
which we did. They also provided a new claim ID : XXXX. 1
which we did. We asked her again and again if this was the solution to prevent XXXX from recharging our XXXX account 1
which we did. We were told all the extra money will be applied to the upcoming monthly payments and we won't have to make payments until XX/XX/XXXX. So now we are paid in full for 5 months 3
which we had already done. We completed the form 1
which we had already paid for. 1
which we had already supplied them several documents from the courts showing that we were not and that our income was not sufficient. 1
which we have been including with our mortgage payments to SLS. 1
which we have ever serviced 1
which we have to assume also made it possible for this person to access my banking information and phone number. 1
which we later saw with our cameras. Since he was unsuccessful in contacting us to enter the house 1
which we never received anything special. I believe that from XXXX XXXX 1
which we objected to giving for that reason. 1
which we obviously can't afford. So instead 1
which we provided. We faxed his pay stubs as requested 1
which we refer to as DTC 1
which we said repeatedly we did not want. On XXXX 1
which we thought was a bogus explanation. 1
which we voluntarily selected and paid for ourselves. 1
which we want to avoid. 1
which we were able to find a place 1
which we were successful. I can access the online web portal still today 1
which we were totally perplexed by. Then 1
which Wells Fargo violated 1
which went from XXXX XXXX to XXXX in 4 months. She told my mom I'd have to wait until they competed the foreclosed process for house to go on market. Twice I borrowed XXXX XXXX paid them to stop the threats. XXXX they foreclosed on me 2
which were actually listed on the discharge petition 1
which were already submitted multiple times and confirmed as received. 1
which were also times that I was in school and under deferred as well. <P/>Again 1
which were before the due dates. 3
which were designed to obscure the truth and confuse the matter at hand. 1
which were each declined 1
which were entirely related to the banks failure to properly prosecute the case. 1
which were forwarded to you via email on XX/XX/XXXX. On XX/XX/XXXX 1
which were found to be correct. 1
which were furnished with malice or willful intent to injure me as a consumer and to deprive me of my federally secured right to credit. Such actions may constitute violations of the Sherman Act. 1
which were ignored. 1
which were made in the XXXX area. I confirmed that these charges were unauthorized and not made by me. 1
which were made on time 2
which were materially not rendered. Discover is failing to stand behind their anti-fraud guarantee 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.