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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
which requires data furnishers to maintain maximum possible accuracy These differences materially affect my credit score and creditworthiness Violations Identified : FCRA 609 ( a ) ( 1 ) : Failure to provide access to all documentation relied upon to report account FCRA 623 ( a ) ( 1 ) : Reporting inaccurate and duplicative tradelines FCRA 623 ( b ) : Failure to conduct a lawful reinvestigation upon dispute FCRA 623 ( a ) ( 5 ) : Re-aging debts by updating status months or failing to report correct DOFD FCRA 1681e ( b ) : Failure to ensure accuracy of data across credit bureaus FDCPA 809 ( b ) : Debt buyers and collectors have not provided proper validation upon request,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
which requires debt collectors to notify consumers and validate debts before reporting. Since this debt has not been validated 1
which requires debt collectors to provide consumers with written validation of the debt within five days of initial contact. 3
which requires deletion of unverifiable information. 5
which requires deletion or correction of unverifiable information. 1
which requires Equifax to conduct a thorough reinvestigation when a dispute is initiated. No such meaningful reinvestigation took place. 1
which requires Experian to ensure only accurate information appears on my file. This tradeline is not accurate 3
which requires Experian to maintain accurate and verified information. Despite my previous dispute 1
which requires Experian to reinvestigate any disputed information submitted by the consumer. 1
which requires financial institutions to engage in fair and equitable practices 2
which requires financial institutions to investigate unauthorized or fraudulent transactions. The agent refused to escalate or re-investigate 1
which requires financial institutions to protect the confidentiality 3
which requires fraudulent accounts to be blocked or deleted when sufficient proof of identity theft has been submitted,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Continental Finance Company 1
which requires furnishers and credit reporting agencies to notify consumers of the results of an investigation within XXXX business days of completion. 1
which requires furnishers to cease reporting information if it can not be verified. 1
which requires furnishers to correct and update information that is incomplete or inaccurate. The account must be deleted to restore accuracy and fairness to my credit file. 2
which requires furnishers to correct or delete inaccurate 2
which requires furnishers to correct or update information they know to be inaccurate. 2
which requires furnishers to ensure accuracy and remove unverifiable information.,,ENCORE CAPITAL GROUP INC.,AZ,85282,,Consent provided,Web,2025-10-22,Closed with explanation,Yes,N/A,16761702 1
which requires furnishers to ensure maximum possible accuracy in consumer reporting. 2
which requires furnishers to investigate and correct disputed information. I dispute the validity of this debt 1
which requires furnishers to promptly investigate and correct any information found to be inaccurate 3
which requires furnishers to report accurate and complete information. The failure to provide a full and consistent payment history creates a misleading credit report 1
which requires furnishers to report accurate and complete information.,,Bread Financial Holdings 1
which requires furnishers to report accurate dates of first delinquency 6
which requires furnishers to report accurate information and properly investigate disputes.,,SANTANDER HOLDINGS USA 1
which requires furnishers to report accurate information. XXXX has demanded that TransUnion and Experian immediately remove both accounts from my credit report due to this inaccuracy 2
which requires investigation and deletion of unverifiable information within 30 days. 2
which requires its complete removal. 2
which requires maximum possible accuracy 3
which requires maximum possible accuracy in consumer reporting. 1
which requires maximum possible accuracy. 10
which requires maximum possible accuracy. This reporting damages my reputation 1
which requires me to reset it every time I try to log in.,,Bread Financial Holdings 1
which requires permanent blocking of accounts tied to identity theft FCRA 611 ( a ) ( 5 ) ( B ) 1
which requires permissible purpose for pulling a consumer report. This inquiry damaged my credit score and misrepresented my credit-seeking behavior to potential lenders XXXX XXXX XXXX Inquiry XX/XX/XXXX Same day and same situation 1
which requires proper validation of a debt when requested. 1
which requires proper written verification of debts upon dispute. No such documentation has been provided. Under 15 U.S.C. 605B / 1681c-2 3
which requires re-providing this company with considerable sensitive personal information all over again 1
which requires reasonable procedures to assure maximum accuracy of consumer information. 1
which requires reasonable procedures to ensure maximum accuracy. 1
which requires reasonable procedures to ensure maximum possible accuracy 2
which requires reasonable procedures to ensure maximum possible accuracy. 1
which requires reasonable procedures to ensure maximum possible accuracy. The mental strain of seeing my identity falsely linked to unknown debts has affected my daily life 2
which requires reasonable reinvestigation of disputed information. 3
which requires reporting agencies to follow reasonable procedures to ensure maximum possible accuracy. I request that each collection account be verified directly with the original creditor or collection agency 2
which requires that a consumer reporting agency must conduct a reasonable reinvestigation any time a dispute is filed. Stamping a dispute as verified without producing the data that justified the original reporting is not a reinvestigationits a refusal to comply with federal law. 1
which requires that all information reported to credit bureaus must be accurate and verifiable. Reporting false addresses 1
which requires that credit bureaus obtain consumer consent before sharing or publishing personal information. Furthermore 3
which requires that credit reporting agencies ( CRAs ) notify furnishers of information when a consumer disputes the accuracy of information in their credit report. 2

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.