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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
which requires all collection activityincluding credit reportingto cease until validation is provided. 1
which requires all consumer data to be accurate and verifiable. 1
which requires all consumer reporting agencies to maintain maximum possible accuracy in the information they furnish. 3
which requires all financial institutions to maintain safeguards to protect customer information ; and another provision designed to prevent individuals and companies from gaining access to consumers personal financial information under false pretenses 1
which requires all financial institutions to maintain safeguards to protect customer information ; and another provision designed to prevent individuals and companies from gaining access to consumers personal financial information under false pretenses 2
which requires all financial institutions to maintain XXXX to protect customer information ; and another provision designed to prevent individuals and companies from gaining access to consumers personal financial information under false pretenses 1
which requires all furnishers of data to ensure accuracy and lawful authority. 1
which requires banks to honor properly payable items and release the customers funds unless a lawful reason for retention exists. 1
which requires blocking data linked to unverifiable or identity-related discrepancies. Permanent deletion of this collection account is required.,,EQUIFAX 1
which requires blocking data linked to unverifiable or identity-related discrepancies. Permanent deletion of this collection account is required.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,PA,XXXXX,,Consent provided,Web,2025-11-11,Closed with explanation,Yes,N/A,17133215 1
which requires blocking data linked to unverifiable or identity-related discrepancies. Permanent deletion of this collection account is required.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
which requires collection activity to stop until proper validation is provided. 1
which requires collectors to provide verification to the consumer upon request. 2
which requires companies to block identity theftrelated debts from being reported. 2
which requires compliance with TILA 's timing mandates : disclosures must be provided prior to consummation '' ( 12 C.F.R. 1026.17 ( b ) ) .2 The courts have repeatedly affirmed that an error in the finance charge exceeding the statutory tolerance of {$100.00} for refinance mortgages constitutes a material violation ( Consumer Fin. Prot. Bureau v. XXXX XXXX XXXX XXXX 1
which requires consumer credit information to be accurate and not misleading. 1
which requires consumer reporting agencies ( CRAs ) to follow reasonable procedures to assure maximum possible accuracy of information. Furnishers must also report accurately under XXXX XXXX guidelines 1
which requires consumer reporting agencies to block fraudulent information within four business days of receiving a valid identity theft report. Additionally 2
which requires consumer reporting agencies to ensure maximum possible accuracy of the information they maintain and publish. 1
which requires consumer reporting agencies to follow reasonable procedures to ensure maximum possible accuracy of the information concerning the individual. 1
which requires consumer reporting agencies to maintain accurate and complete information 1
which requires consumer reporting agencies to maintain and report only data that is maximally accurate. Furthermore 1
which requires consumer reporting agencies to maintain reasonable procedures to ensure maximum possible accuracy in the credit reports they produce. As these companies ' failures in safeguarding personal data are well-documented 3
which requires CRAs to maintain reasonable procedures to ensure the maximum possible accuracy of the information in their credit reports. 1
which requires credit bureaus to block fraudulent information. 1
which requires credit bureaus to clearly disclose the results of a reinvestigation. 2
which requires credit bureaus to ensure maximum possible accuracy in the information they report. 9
which requires credit bureaus to maintain maximum possible accuracy. The continued presence of these unverifiable and inaccurate entries despite my dispute demonstrates a failure to meet these legal obligations.,,EQUIFAX 1
which requires credit bureaus to maintain maximum possible accuracy. The continued presence of these unverifiable and inaccurate entries despite my dispute demonstrates a failure to meet these legal obligations.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
which requires credit bureaus to reinvestigate disputes and delete unverifiable information. The continued reporting of unverified data also breaches FDCPA 1692e 1
which requires credit reporting agencies to conduct a reasonable investigation and provide consumers with clear results. 1
which requires credit reporting agencies to conduct a reasonable investigation when a consumer disputes inaccurate information. 1
which requires credit reporting agencies to conduct a reinvestigation and remove unverifiable or inaccurate information. 1
which requires credit reporting agencies to conduct reasonable investigations of disputed information. I am requesting that the Consumer Financial Protection Bureau ( CFPB ) investigate TransUnion dispute-handling practices to ensure compliance with federal law and to protect the rights of consumers like myself. I also urge the CF PB to take necessary enforcement action to hold TransUnion accountable for any violations uncovered during the investigation. While all disputed items need to be removed as soon as possible.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
which requires credit reporting agencies to ensure the maximum possible accuracy of the information in consumer reports. 1
which requires credit reporting agencies to follow reasonable procedures to assure maximum possible accuracy of the information they report. 1
which requires credit reporting agencies to follow reasonable procedures to ensure the accuracy of consumer reports. 1
which requires credit reporting agencies to maintain and report only information that is maximally accurate and verifiable. Allowing an unresolved collection account with no current documentation 2
which requires credit reporting agencies to maintain maximum possible accuracy 1
which requires credit reporting agencies to maintain maximum possible accuracy. I believe their presence is either due to a mixed file or erroneous matching 1
which requires credit reporting agencies to maintain reasonable procedures to ensure the maximum possible accuracy of the information in a consumer 's credit report. 3
which requires credit reporting agencies to maintain reasonable procedures to ensure the maximum possible accuracy of the information they report. 3
which requires credit reporting agencies to reinvestigate disputes from consumers within a reasonable period of time. 1
which requires credit reporting agencies to report accurate information. 3
which requires creditors to correct billing errors within a specified time frame. 3
which requires creditors to provide clear and specific reasons for adverse actions. 1
which requires creditors to state in writing the precise reasons for credit denial 1
which requires data furnishers to investigate and correct inaccurate data 1
which requires data furnishers to maintain maximum possible accuracy These differences materially affect my credit score and creditworthiness Violations Identified : FCRA 609 ( a ) ( 1 ) : Failure to provide access to all documentation relied upon to report account FCRA 623 ( a ) ( 1 ) : Reporting inaccurate and duplicative tradelines FCRA 623 ( b ) : Failure to conduct a lawful reinvestigation upon dispute FCRA 623 ( a ) ( 5 ) : Re-aging debts by updating status months or failing to report correct DOFD FCRA 1681e ( b ) : Failure to ensure accuracy of data across credit bureaus FDCPA 809 ( b ) : Debt buyers and collectors have not provided proper validation upon request,,EQUIFAX 1
which requires data furnishers to maintain maximum possible accuracy These differences materially affect my credit score and creditworthiness Violations Identified : FCRA 609 ( a ) ( 1 ) : Failure to provide access to all documentation relied upon to report account FCRA 623 ( a ) ( 1 ) : Reporting inaccurate and duplicative tradelines FCRA 623 ( b ) : Failure to conduct a lawful reinvestigation upon dispute FCRA 623 ( a ) ( 5 ) : Re-aging debts by updating status months or failing to report correct DOFD FCRA 1681e ( b ) : Failure to ensure accuracy of data across credit bureaus FDCPA 809 ( b ) : Debt buyers and collectors have not provided proper validation upon request,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,NV,89002,,Consent provided,Web,2025-07-19,Closed with explanation,Yes,N/A,14754672 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.