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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
which require accurate chronological delinquency reportingExperian shows : On-time payments up through XX/XX/XXXX Suddenly a 90-day late in XX/XX/XXXX Followed by a 120-day late in XX/XX/XXXX Then all months show Unavailable until XX/XX/XXXX the next time a payment appears Again no 30-day or 60-day sequence. No factual monthly history. 1
which require accurate reporting and reinvestigation. 3
which require accurate reporting of account statuses. 3
which require all data to be accurate 1
which require complete disclosure of all information in a consumers file and the sources of that information. These failures mirror recent CFPB enforcement actions : Equifax ( XX/XX/XXXX CFPB Consent Order ) : Found to have ignored consumer evidence 2
which require consistency between delinquency history and summary fields. 3
which require consistent and accurate DOFD reporting ( Metro 2 Format 2
which require consistent and accurate DOFD reporting ( XXXX XXXX Format 1
which require consumer reporting agencies to maintain accurate information and respect consumer privacy. 2
which require credit reporting agencies and creditors to ensure information is accurate 1
which require credit reporting agencies and furnishers to maintain maximum possible accuracy of information. The inclusion of these addresses creates confusion and a potential for identity misrepresentation. I am demanding that these false addresses be permanently deleted from all three credit reports ( Experian 1
which require credit reporting agencies and furnishers to maintain maximum possible accuracy of information. The inclusion of these addresses creates confusion and a potential for identity misrepresentation. I am demanding that these false addresses be permanently deleted from all three credit reports XXXX XXXX XXXX TransUnion ). 1
which require credit reporting agencies to conduct a reasonable reinvestigation and remove unverifiable information. 1
which require data furnishers and credit bureaus to ensure maximum possible accuracy and conduct reasonable investigations. 1
which require data furnishers to promptly correct 3
which require fair 1
which require furnishers and credit bureaus to maintain maximum accuracy 1
which require furnishers and credit reporting agencies to maintain and report accurate 2
which require furnishers to report accurate information and maintain reasonable procedures for integrity and consistency. 1
which require good faith 1
which require maximum possible accuracy in consumer reporting. By allowing multiple versions of my name to remain on file 3
which require proper verification and accuracy. 1
which require reasonable authenticated notice and full disclosure regarding the sale of repossessed property. 1
which require reasonable procedures to assure maximum possible accuracy. Because some of these items are connected to accounts that I am disputing as identity theft 3
which require reasonable procedures to ensure maximum possible accuracy. 1
which require that all data furnished to consumer reporting agencies be verifiable 1
which require that all information furnished to consumer reporting agencies be complete 1
which require that all reported information be accurate and verifiable. 1
which require them to block identity theftrelated accounts and conduct a reasonable reinvestigation within the legally mandated time frame.,,EQUIFAX 1
which require them to block identity theftrelated accounts and conduct a reasonable reinvestigation within the legally mandated time frame.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 2
which require them to inform all responsible parties and give us the opportunity to dispute or validate the claim before reporting it to credit bureaus. As a result 2
which require uniform reporting across all consumer reporting agencies. 1
which require us to register shares of our common stock under the Securities Act of 1933 1
which required me to send multiple emails 1
which required my husband 's signature despite the fact that he was not primary on the loan. Between XX/XX/XXXX and XX/XX/XXXX 1
which required the company to compensate affected consumers 1
which requires a financial institution to accept notice of an unauthorized transfer immediately. Their refusal to accept my dispute allowed the fraudulent transfer to finalize and prevented timely 1
which requires a proper reinvestigation of disputed information.,,EQUIFAX 1
which requires a proper reinvestigation of disputed information.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,FL,34758,,Consent provided,Web,2025-09-02,Closed with explanation,Yes,N/A,15673398 1
which requires a reasonable and lawful investigation. 1
which requires a reasonable investigation of disputes and the correction of errors. 3
which requires a reasonable investigation upon dispute. 1
which requires a reasonable investigation within 30 days. XXXX XXXX response letter 1
which requires a reasonable reinvestigation and removal of inaccurate items. 1
which requires a reasonable reinvestigation of disputes. Experian has caused significant financial harm and emotional distress by failing to fully resolve this matter and forcing me to repeatedly submit my dispute.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,IL,60643,,Consent provided,Web,2025-01-22,Closed with explanation,Yes,N/A,11682669 1
which requires a response within 30 days of this request. 2
which requires a signed sales slip Evidence from another tire retailer showing that tire replacement does not involve labor charges Voiced my concern that Discover was relying on an illegible 1
which requires accuracy. Having wrong addresses tied to my name increases the chance of identity theft and makes creditors doubt my stability. I have already been questioned about my identity during credit applications because of these false addresses. This is damaging not only my credit but also my personal reputation. 1
which requires accurate reporting of the date of first delinquency. 1
which requires agencies to follow reasonable procedures to ensure maximum possible accuracy. 2

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.