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Explore all 145.5K companies with CFPB consumer complaints

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Company Complaints
which means you've kept it. : The manager on the phone for Barclays admitted a mistake was made and promised to refund the money to our XXXX XXXX account on that date ( XX/XX/XXXX ) ; the rep from XXXX XXXX ensured he had the correct account and routing number. 1
which means your also in violation of 15 U.S. Code 1666b.,,EQUIFAX 1
which means your also in violation of 15 U.S. Code 1666b.,,TOYOTA MOTOR CREDIT CORPORATION,GA,30101,,Consent provided,Web,2024-07-10,Closed with explanation,Yes,N/A,9475276 1
which means your also in violation of 15 U.S. Code 1666b.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,GA,30101,,Consent provided,Web,2024-07-10,Closed with explanation,Yes,N/A,9475294 1
which meant any leads generated during the period were effectively lost 1
which meant no copies for us to review during the 3-day rescission period. XXXX did not provide the closing documents to us electronically. I had to ask to make copies at the closing location. 1
which meant that there is no actual ticket in place. Upon research 1
which merely forwards dispute codes for furnishers and accepts their response without independent verification. This practice has been widely criticized by the CFPB and ruled inadequate '' in court. The following violations from the basis of this complaint : 15 U.S.C. 1681e ( b ) - Failure to maintain reasonable procedures to assure maximum possible accuracy 15 U.S.C 1681i ( a ) - Failure to conduct a reasonable reinvestigation 15 U.S.C 1681s-2 ( b ) - Furnisher failure to correct or delete disputed information ( Metro 2 and CDIA Guidelines ) - Failure to comply with reporting format and data integrity standards. 1
which Metro 2 requires to be blank. It also continues to report a Payment History Profile for closed accounts 3
which might give you more details concerning the declination of the loan and/or a means by which you can dispute the declination. 1
which might I add she read incorrectly and read me an old note and and told me that was it. Had I not insisted multiple times that was an old note 1
which might include sanctions 1
which mirror federal law but may offer broader protections. 1
which mirrored my own experience. 1
which mirrors and expands upon the FDCPA by prohibiting unfair 1
which misclassifies the months of XXXX 1
which misrepresents my actual financial responsibility. Under FCRA 1681i ( a ) 1
which misrepresents the actual status of the account. Further inaccuracies include the XXXX XXXX XXXX XXXX XXXX which is marked as a charge-off with a negative balance of {$190.00} 1
which misrepresents the true legal status of the debt. 1
which more than proves I was a victim 1
which more than satisfied Complaints co-insurance balance of {$200.00}. ( As secondary insurer 3
which Mr. XXXX agreed to do 1
which must assuredly appease no less than the mandated adherence to my state and all applicable federal reporting mandates and statutes. 1
which must be addressed immediately.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,AZ,85388,,Consent provided,Web,2025-05-14,Closed with explanation,Yes,N/A,13499579 1
which must be adhered to without deviation to maintain the integrity of the data. Therefore 1
which must be immediately corrected or removed. 3
which must be reconciled before the funds can be posted 1
which must have a bank account connected to it. Chase refuses to submit a fraud claim 1
which must include : XXXX. A copy of the original signed agreement or contract demonstrating my obligation to pay this alleged debt. 1
which must include a signed promissory note or security instrument. There is no signed instrument demanding payment or security instrument by me 1
which my client always managed from XXXX. i was never in the offices of HSBC BANK USA 1
which my client and I no longer have. Bank agents are unable to assist 1
which my father never owned. 1
which my husband and I did right away. After following up with XXXX Claim services several times 1
which my last charge was XXXX. So now I am out this money 1
which my reply has been that I certify that the debts absolutely do not belong to me. 1
which my time cost {$28.00} an hour so that is about {$35.00} that Huntington owes me for attempting to do their job.,,HUNTINGTON NATIONAL BANK 1
which my two certificates were unusable 1
which needless to say was/has been delayed due to COVID-19. 1
which needs to be treated as income on your tax return,,EQUIFAX 1
which negatively impacted my credit report and credit score. Because of it 1
which Netspend must run my credit report 1
which never gets returned. But yet 3
which never happened. 1
which never occurred. She falsified my medical record to support her unauthorized services 1
which no one had told me to do before. 1
which normally last for one year until full employment is achieved again. 1
which not only undermines the integrity of the loan process but also unfairly disadvantages applicants who are otherwise eligible. 1
which noted that the promotional rate had indeed expired on XX/XX/XXXX 1
which now had been in process for almost a full three months ( Attachment Email XXXX - Status Request 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.