Browse Companies

Explore all 145.5K companies with CFPB consumer complaints

Company Complaints
which may include a repayment plan 1
which may include filing formal complaints with the Consumer Financial Protection Bureau ( CFPB ) and the Federal Trade Commission ( FTC ) 1
which may include interest and fees that accrued during the dispute process. You can write back to the creditor within 10 days after receiving the denial and say you refuse to pay the disputed amount and explain your reasoning why. Attached is proof of tracking for the package that was sent to Citi Bank,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK 1
which may include past due lease payments 1
which may indicate a fraudulent transfer intended to avoid existing obligations. ( Classified in the newspaper as an '' asset sale. '' I believe that any and all correspondence may be disregarded or discarded under the pretense that the business is no longer active 1
which may indicate poor or misleading record-keeping practices. 1
which may lead me into bankruptcy.,,AMERICAN EXPRESS COMPANY,NJ,078XX,,Consent provided,Web,2026-01-03,Closed with monetary relief,Yes,N/A,18443857 1
which may mean that they accidentally duplicated something and only one got cancelled. Not sure 1
which may misrepresent the true payment status and violate FCRA 1681i regarding reinvestigation of disputed information. Under Florida Statutes 559.72 ( 9 ) 2
which may now be affecting my ability to open a business banking account. 1
which may persuade the credit agencies. 1
which may potentially violate FCRA section 623 ( a ) ( 1 ) ( A ). 3
which may remain for up to 10 years ... ( etc ) XXXX XXXXAddress : XXXX XXXX XXXX XXXX 1
which may result in actual 1
which may result in civil penalties 1
which may result in legal liability under 15 U.S.C. 1681n and 1681o.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,NJ,07753,,Consent provided,Web,2025-02-08,Closed with explanation,Yes,N/A,11996483 1
which may result in legal remedies for damages caused by negligent or fraudulent reporting.,,EQUIFAX 1
which may result in legal remedies for damages caused by negligent or fraudulent reporting.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,77459,,Consent provided,Web,2025-09-26,Closed with explanation,Yes,N/A,16213601 1
which may result in unfair damage to a consumers profile. 1
which may subject you to enhanced penalties and punitive damages. 1
which may take up to 30 days ( or up to 45 days for a dispute of information in an annual free credit report ) 1
which means 2
which means 'written off for Profit and Loss '' in XX/XX/XXXX and 'closed by a credit grantor ' in XXXX 2
which means every month is either the same or more than before solar. Now with the price jump that they promised would not happen 1
which means I am owed money and not have to pay. 2
which means I would have been late on my credit card payments because Citi blocked me from accessing my online account where I would pay the monthly or minimum balance. 1
which means if they don't reply 1
which means it has been almost 21 days ( well over the 15-day timeline ). I last called back this past Monday 1
which means it has been removed from their balance sheet as uncollectible from the borrower. It must be validated according to the FDCPA should it come back in some other type of collection. That means a collection agency working for the original creditor or third party that purchased the account. Remember 1
which means my 5 credit cards ( XXXX 1
which means Navy Federal Credit Union has been paid twice since the inception of the credit card account. 1
which means only about {$24000.00} has been put into my total overall amount owed. 1
which means that I have never been late. nor escrowed. Please see attached last 13 month payments from my XXXX bank account along with XXXX XXXX correspondence dated XX/XX/2023 1
which means that neither the President nor Congress can reduce the salary of a federal judge. These two protections help an independent judiciary to decide cases free from popular passion and political influence. 2
which means that the legal timeframe for pursuing collection actions has expired. Despite this 1
which means that there must be an appeal process! This is primarily the reason for the creation of the administrative procedures act 1
which means that they're treating my {$11000.00} problem as lower priority than all of these. 1
which means that this debt has not been properly validated. 1
which means that your entire balance becomes due. To complete the foreclosure sale 1
which means the card was used by someone to make store purchases as Chase told me. The non atm Claim # XXXX amount XXXX. Chase told me they will investigate and refund me the stolen funds. After a week I called chase bank ( phone number XXXX ) 1
which means the debt was canceled/discharged. Per IRS Publication 4681 5
which means the debt was canceled/discharged. Per XXXX XXXX XXXX 1
which means these debts were either sold or assigned to XXXX XXXX. Either way 1
which means THEY AGREED WITH THE CONDITIONS. They are in violation of the VIOLATION OF CALIFORNIA CIVIL CODE and BREACH OF CONTRACT/AGREEMENT. This is my last resort before I take a step further and get a legal counsel involve.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,CA,94110,,Consent provided,Web,2018-05-24,Closed with non-monetary relief,Yes,N/A,2917180 1
WHICH MEANS THEY HAVE FAILED T DO THEIR JOB AS A RESPONSIBLE CREDITOR AND KEEP SUCH FILES IN THEIR RECORDS FOR THESE REASONS 1
which means they havent been returned to the company 's account but perhaps that they are still being held at Citibank. '' I called the Citibank Fraud Prevention department ( XXXX Option 4 ) on XX/XX/XXXX to confirm if the checks are verified 1
which means this is still currently in dispute as we are waiting for the documentation but it is STILL ON MY REPORT. 1
which means to REMOVE PMI INSURANCE 1
which means you can never owe more than the value of your home. If a rising loan balance surpasses the home value 1
which means you must verify this item with credible evidence. Please provide me with the method of verification used 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline, a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale, millions of records spanning every major U.S. consumer financial category, and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.