Total complaints
1
Filed since Rega
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows and card was left open and the bank continued on doing business with the company's complaint history from CFPB public records. 1 consumers have filed complaints since Rega. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Rega
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How and card was left open and the bank continued on doing business with the company's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| XXXX XXXX At that point XXXX asked me for the book keeper 's phone number which I supplied to her. That was the extent of her correspondence. The card was kept open and the bank continued to do business with the corporate entity. I heard nothing back from that point on. There was nothing from her about any liability or action regarding the card. The bank never contacted me | 1 |
| State | Complaints |
|---|---|
| and payments were ongoing for a time after that. | 1 |
| Issue | Complaints |
|---|---|
| ( despite their claim to the contrary in the attached XX/XX/XXXX letter to my attorney ). Nor was I informed if the account was closed or kept open | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
and card was left open and the bank continued on doing business with the company has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Rega, and the most recent logged activity is Regards, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, and card was left open and the bank continued on doing business with the company reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX XXXX At that point XXXX asked me for the book keeper 's phone number which I supplied to her. That was the extent of her correspondence. The card was kept open and the bank continued to do business with the corporate entity. I heard nothing back from that point on. There was nothing from her about any liability or action regarding the card. The bank never contacted me", and the single most common underlying issue is "( despite their claim to the contrary in the attached XX/XX/XXXX letter to my attorney ). Nor was I informed if the account was closed or kept open".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating and card was left open and the bank continued on doing business with the company: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
and card was left open and the bank continued on doing business with the company has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
and card was left open and the bank continued on doing business with the company has a 0% timely response rate to CFPB complaints.
The most common issue reported against and card was left open and the bank continued on doing business with the company is "( despite their claim to the contrary in the attached XX/XX/XXXX letter to my attorney ). Nor was I informed if the account was closed or kept open" in the "XXXX XXXX At that point XXXX asked me for the book keeper 's phone number which I supplied to her. That was the extent of her correspondence. The card was kept open and the bank continued to do business with the corporate entity. I heard nothing back from that point on. There was nothing from her about any liability or action regarding the card. The bank never contacted me" product category.
Read our methodology — how this data is sourced, computed, and verified.