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Explore all 145.5K companies with CFPB consumer complaints

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and at least two other customers. Everything started when the teller told my spouse 1
and at no point did a Customer Service rep ever called me 1
and at no point did the bank inform me of their decision let alone notify me of any status. It was n't until my account was in the negative that I had to call and find out what happened. I asked about this paperwork that I never received and inquired as to when it was mailed out. The rep stated she did n't have a way to pull up that info. I asked what my next options were 1
and at no point did The XXXX Bank ever notify of this issue or returned the transfer funds 1
and at no point was I notified of a problem. 4
and at no time did anyone come onto my property to do any work to preserve it. Please keep in mind US Bank charged my account {$15.00} each time. Which begs to ask 1
and at one point said he refused to identify me because WE reported that our account was compromised. I told him that I never reported that our account was compromised 1
and at second chance at being a homeowner once more - I am just trying to move on with my life.,Company believes it acted appropriately as authorized by contract or law,Ditech Financial LLC,AZ,85029,,Consent provided,Web,2015-09-10,Closed with explanation,Yes,Yes,1548198 1
and at that point any foreclosure process would cease until a determination had been made. 1
and at that point in time they should have corrected the address but failed to do so. Never even called me to confirm my address or to ask about settling the balance. 1
and at that point were told that it was our responsibility to pay this tax bill. At this point 1
and at that time was only a contract consultant. She could not have served as a legitimate verification source for a tradeline that originated well after her departure. 1
and at that time was told that since this was between 4-5 years ago 4
and at the cashier 's desk they told me that it was no longer possible because the bank had pending charges 1
and at the end 1
and at the end could not help at all. 1
and at the end said it was declined due to safety reasons. He said I can try to use somewhere else online. 1
and at the same location. 1
and at the same time 1
and at the same time I could not see this information ; despite Experian informing me that my account had been updated earlier on XX/XX/XXXX ( the same day ). Experian Supervisor XXXX 's stated on XX/XX/XXXX that He could see my payment history for the erroneously removed creditor account in question 1
and at the same time letting a {$42.00} XXXX XXXX go unpaid. In short 1
and at this point 1
and at this point my request should be accommodated. XXXX agreed with the retraining 1
and at this point Wells Fargo Bank is being unfair and possibly using an illegal tactic to unfairly increase their account openings this year.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,WELLS FARGO & COMPANY,DE,198XX,,Consent provided,Web,2024-08-30,Closed with monetary relief,Yes,N/A,9961877 1
and at this point- it needs deletion. 1
and at this time 1
and at times rude. When I reached supervisors ( twice in a year ) 1
and at worst 2
and at worst rather underhand. 1
and at XXXX XXXX from XX/XX/XXXX ( or the date on which you activate 5 % 1
and at XXXX. 1
and atleast I should have been notified prior to any changes. These calls did not get me anywhere. 1
and attached hereto ) in the mail from Chase which states : Important Information : We have decided to close your accounts. After a recent review of your accounts 1
and attachments and tell me if she could move forward before I would remove the freeze and have her pull another credit report. When I questioned XXXX XXXX regarding the attachments and how I was suspicious that she wasn't able to review anything- she hung up on me. I then called her back and told her I am a victim of identity theft and the fact that she received my documents but didn't respond was suspicious to me and I told her hanging up on me was not ok. XXXX XXXX had an attitude 1
and attempt to bully. I will not accept an oops excuse 1
and attempt to identify the criminal that initiated the transfer. I was confident that this type of transfer took a couple of business days to complete and that my prompt reporting would allow B of A to stop the transfer before the funds were deposited into the thief 's account. It appears that B of A did nothing. The {$5000.00} transfer was completed and I sustained the loss due to B or A 's inaction. 1
and attempted to end our conversation because you did not have anything else to say to him. '' We are now attempting to contact XXXX XXXX 's and XXXX XXXX 's assistant manager 1
and attempted to force me into her office while ignoring the branch managers objections. 1
and attempted to get all of the money from her. We have sought resolution only to be given repayment amounts that are far beyond our ability to pay 1
and attempted to XXXX my XXXX XXXX XXXX 1
and attempting a wrongful foreclosure. 1
and attempting to collect debts in an erroneous 1
and attempting to resolve this issue with the bank 1
and attorney 's fees 15 U.S.C. 1681i ( a ) - Failure to reinvestigate : Deletion of unverified information SUPPORTING DOCUMENTATION Enclosed/Attached : Copy of XXXX Consumer Report dated XX/XX/XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,U.S. BANCORP,IL,604XX,,Consent provided,Web,2025-10-22,Closed with explanation,Yes,N/A,16747528 1
and attorney 's fees if I suffer damages as a result of a violation. Therefore 1
and attorney 's fees INVESTIGATION REQUIREMENTS Your investigation must include : Contact with original creditors to verify accuracy Comparison of data across all three bureaus to identify inconsistencies Documentation of verification process as required by XXXXs 1
and attorney 's fees. 1
and attorney 's fees. Similarly 1
and attorney engagement. 3
and attorney fees 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.