2026 data Public-data reference. official source

Companies: I

Companies starting with I that appear in the CFPB Consumer Complaint Database, sorted by total complaint volume.

25.6K companies starting with "I"

Showing 6.2K–6.3K of 25.6K

Company Complaints
I sent Macy 's Fraud Investigation Dept. my XXXX/XXXX/15 & XXXX/XXXX/15 letters and XXXX/XXXX/15 fax & transmission confirmation. On XXXX/XXXX/15 1
I sent messages in their messaging system regarding this information along with the transaction information for their reference. No response was received. I had no ability to append information in the Resolution Center because Paypal does not allow it. Finally 1
I sent Mohela a letter expressing my disappointment with this shady business practice 1
I sent my EOI within 6 days of the date on the second notice!!! 1
I sent said information via e-mail and made sure that they had received the information 1
I sent screenshots of my credit reports. On XX/XX/XXXX 1
I sent the additional information on XX/XX/XXXX. 1
I sent the company a conditional acceptance letter and a negotiable instrument as tender of payment coupon from their mortgage coupon for the value of {$420000.00} ( XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX ) in error 1
I sent the Court a letter asking if they provide Consumer Bankruptcy information to third parties 2
I sent the documents twice 1
I sent the files a received a notice telling me everything was successfully transmitted. 1
I sent the initial payment for {$2700.00} to XXXX in Georgia ( i.e. 1
I sent the required letter and documentation via USPS Certified Mail. According to USPS tracking 1
I sent the XXXX XXXX XXXX website administered by XXXX XXXX XXXX ( Opt-out a request - Case XXXX ) an XXXX to the support to rescind any permissions associated with all their terms of service. 1
I sent them again signed but the portal would not accept the large 1
I sent them an email through the XXXX contact system and received and automated response that it had been received and a further email would address my specific concerns. Having receive no further email 1
I sent them another copy of my XXXX XXXX on XX/XX/year> 1
I sent them another email 1
I sent them police reports 1
I sent them the link to the folder with all the contracts 2
I sent with the TCF bank 1
I sent XXXX a personal contact of an HR rep at my company to request a new verification of employment and wanted to confirm he received all of the other financials requested. On XX/XX/XXXX I was sent another notice that required additional information from the Underwriter. This was quickly responded and additional docs were submitted by end of day on XX/XX/XXXX. XXXX XX/XX/XXXX 1
I sent XXXX a screen shot of the Soft Credit Pull '' notice that appears when completing the questions on XXXX. She responds that day that shes sorry for my frustration and asks me if XXXX advised it was a hard pull 1
I sent XXXX another email asking if she had any updates on the status of the waiver and reminding her of the importance of keeping things moving. She responded that we are still waiting our turn. On XX/XX/XXXX 1
I sent XXXX that information. On XX/XX/XXXX 1
I sent XXXX/Chase proof of the value of the stone. As they then were upholding the sale because I had not returned the stone 1
I sent {$1200.00} to myself. In total 1
I sent {$180.00} to a recipient in XXXX who never claimed the money. I then visited the XXXX in XXXX 1
I sent {$230.00} monthly. Please assist me with this issue 1
I serous about XXXX XXXX XXXX of XXXX TX forgetting to transfer my title and someone else was driving it while I was still the owner. I told XXXX XXXX never look my way if I ever see him out. I will nit acknowledge him. Thanks for nothing but a mess.,,SANTANDER HOLDINGS USA 1
I set up automatic withdraw. She then hung up on me. I called back and asked for Mr. XXXX ( that is who I have been told is the manager ) and left him a message letting him know that he and I had had very nice conversations in the past 1
I settled the account in full 3
I settled through XXXX XXXX Solutions on XX/XX/XXXX. Despite this 1
I settled two of the XXXX accounts 1
I shall assume that liability of their XXXX student loans. 1
I shall send you a cashier 's check in the amount I 've proposed of {$300.00}. Once you have received the check you agree to make restoration to my credit report with the XXXX National credit bureaus as specified above. 1
I shall wait to hear from you first. 1
I shared my frustrations with her and she was able to share the concerns and feedback I had with the additional Quicken Loans staff. XXXX told me the approximate timeframe of my close date and the first payment of my mortgage. Because the dates were misaligned with my home owners renewal date 1
I should already be allowed too. I feel misapplying payments 1
I should also ask for return of my fees. There are many other homeowners who do not have the same help. It is my belief that this is not an unusual practice for KeyBank. I am sending this complaint in the hope that this does not happen for other vulnerable homebuyers/homeowners who do not know where to turn. It was not enough to get my fees back ; because I have no doubt there is someone else in my same situation.,,KEYCORP,OH,44128,,Consent provided,Web,2021-03-28,Closed with explanation,Yes,N/A,4252228 1
I should also be entitled to statement credits for for benefits that were available to me while the card was open.,,AMERICAN EXPRESS COMPANY,NY,10028,,Consent provided,Web,2022-02-07,Closed with monetary relief,Yes,N/A,5196297 1
I should be able to choose how I receive my monthly statements without being pressured to receive them one way or another. 1
I should be able to finish my XXXX XXXX by theXX/XX/XXXX deadline. By this time my application had been in review for 6 months. Again 1
I should be able to make their payments. In attempting to avoid default and have been a month behind for at least the last 4 months 2
I should be able to remove this in-school deferment status at any time 1
I should be able to trade immediately. 1
I should be able to use our account up to the full credit limit ( minus whatever outstanding balance we have accumulated in the interim period between the statement date and present date ).,Company believes it acted appropriately as authorized by contract or law,UNITED SERVICES AUTOMOBILE ASSOCIATION,SC,29607,,Consent provided,Web,2021-12-22,Closed with explanation,Yes,N/A,5036051 1
I should be credited with the full amount charged for this item 1
I should be entitled for reimbursement. 1
I should be entitled to protections relating to assuming the mortgage or other loss mitigation disputing rights 2

About this letter-indexed view

This page lists every company beginning with the letter I that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database. The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset so consumers, journalists, and researchers can study patterns across the financial services industry. PlainComplaint mirrors that database and groups it by company so a single company page rolls up every complaint filed against that institution across every product, state, and complaint year.

Companies on this page are listed by name by default. You can switch the sort to "Most Complaints" to surface the highest-volume institutions starting with this letter, "Timely Response" to find companies with the strongest response track record, or "Most Recent" to see who has had complaints filed most recently. Each row links to a dedicated company page with year-over-year trends, the top complaint products, the issue categories driving volume, and a state-level breakdown showing where the company's customer base is filing the most reports.

How to interpret these numbers

Total complaint counts reflect raw volume — they do not control for a company's customer base size, market share, or product mix. A large nationwide bank can show six-figure complaint counts simply because it serves tens of millions of customers. A smaller regional lender with a low complaint count may still have a higher per-customer complaint rate. To compare companies fairly, look at "Timely Response %" alongside total volume: this measures the share of complaints the company answered within the CFPB's deadline. A high timely rate combined with a low consumer-disputed rate is a stronger signal of customer-service quality than raw count alone.

A complaint in this database is not a finding of wrongdoing. The CFPB does not verify the facts of each complaint before publishing it; complaints are consumer-submitted narratives. Companies have the opportunity to respond, dispute, or resolve each complaint, and many are resolved with monetary or non-monetary relief. The strength of the dataset is its scale — millions of records spanning every major U.S. consumer finance category — and its neutrality: it reports what consumers said happened, regardless of the company's perspective.

What you'll find on each company page

Each company detail page derives every statistic from the live PlainComplaint database. You'll see the company's total complaint volume since 2011, the timely-response rate, the breakdown by financial product (mortgages, credit cards, debt collection, credit reporting, and so on), the most common complaint issues filed against that company, the top states by complaint volume, and a year-over-year trend showing whether complaint volume is rising or falling. Where the database includes the company's most-recent assets or revenue, those values are shown so readers can compare complaint volume against firm size — context that raw counts alone cannot provide.

Companies are deduplicated where possible: subsidiaries are linked back to their parent organization, and shared identifiers from the CFPB are used to merge duplicate entries that appear under slightly different names. If you spot a company that should be merged with another, contact our editorial team — corrections are processed and reflected on the next dataset refresh.

Source & refresh cadence

All complaint records originate from the CFPB Consumer Complaint Database, downloaded from the agency's public data portal at consumerfinance.gov. We refresh the dataset on a regular cadence so the rankings, browse pages, and detail-page statistics stay aligned with the agency's latest public release. See the methodology page for the full data pipeline, deduplication rules, and refresh schedule. See the full company index for the alphabetical view across every letter, or jump to the rankings hub for live top-10 lists computed from the same database.

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