or indirectly through a reseller

211 consumer complaints filed with the CFPB

This page summarizes consumer complaints about or indirectly through a reseller products filed with the CFPB. 211 complaints have been filed across 87 companies. The most commonly reported issue is "the agency shall".

211
Total Complaints
87
Companies
the agency shall
Top Issue

Companies with Most or indirectly through a reseller Complaints

# Company Complaints
1 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. 47
2 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.,,EQUIFAX 33
3 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 30
4 before the end of the 30- day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. 3
5 before the end of the 30 day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 3
6 inquiries and closed accounts 3
7 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer ''. 3
8 personal information 3
9 before the end of the XXXX period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.,,EQUIFAX 2
10 XXXX XXXX 2
11 before the end of the XXXX period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 2
12 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Continental Finance Company 2
13 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. '' Furthermore 2
14 before the end of the 30 day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.,,EQUIFAX 2
15 before the end of the XXXX period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. 2
16 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
17 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. '',Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
18 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TN,38018,,Consent provided,Web,2022-11-06,Closed with non-monetary relief,Yes,N/A,6170884 1
19 before the end of the 30-dday period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
20 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller,,CAPITAL ONE FINANCIAL CORPORATION,FL,33444,,Consent provided,Web,2023-04-24,Closed with explanation,Yes,N/A,6878191 1
21 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller ''. 1
22 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,NJ,07013,,Consent provided,Web,2023-07-04,Closed with explanation,Yes,N/A,7204992 1
23 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. It been a total of 60 days 1
24 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or XXXX,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,DE,19709,,Consent provided,Web,2024-02-27,Closed with explanation,Yes,N/A,8430078 1
25 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,75219,,Consent provided,Web,2023-05-10,Closed with explanation,Yes,N/A,6960869 1
26 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TN,376XX,,Consent provided,Web,2023-05-03,Closed with explanation,Yes,N/A,6927351 1
27 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller,,Self Financial Inc.,FL,33444,,Consent provided,Web,2023-03-31,Closed with explanation,Yes,N/A,6642054 1
28 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,78628,,Consent provided,Web,2023-08-15,Closed with explanation,Yes,N/A,7405449 1
29 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. '',,EQUIFAX 1
30 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,FL,33444,,Consent provided,Web,2023-03-03,Closed with explanation,Yes,N/A,6636864 1
31 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,75149,,Consent provided,Web,2023-08-05,Closed with explanation,Yes,N/A,7351887 1
32 INC.,RI,02904,,Consent provided,Web,2023-05-16,Closed with non-monetary relief,Yes,N/A,6982429 1
33 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,FL,33444,,Consent provided,Web,2023-03-03,Closed with explanation,Yes,N/A,6636887 1
34 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,FL,33444,,Consent provided,Web,2023-03-03,Closed with explanation,Yes,N/A,6637174 1
35 INC.,NJ,07060,,Consent provided,Web,2023-12-15,Closed with non-monetary relief,Yes,N/A,8009047 1
36 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,FL,33444,,Consent provided,Web,2023-05-14,Closed with explanation,Yes,N/A,6974954 1
37 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,AZ,85741,,Consent provided,Web,2023-07-09,Closed with explanation,Yes,N/A,7226282 1
38 before the end of the XXXX day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,GA,30038,,Consent provided,Web,2023-09-04,Closed with explanation,Yes,N/A,7496579 1
39 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller,,CAPITAL ONE FINANCIAL CORPORATION,FL,33444,,Consent provided,Web,2023-03-03,Closed with explanation,Yes,N/A,6645372 1
40 before the end of the 30 day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,IL,62002,,Consent provided,Web,2023-09-18,Closed with explanation,Yes,N/A,7566737 1
41 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,NY,11207,,Consent provided,Web,2023-07-22,Closed with explanation,Yes,N/A,7284717 1
42 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,77520,,Consent provided,Web,2022-08-28,Closed with non-monetary relief,Yes,N/A,5925007 1
43 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TN,38018,,Consent provided,Web,2022-11-06,Closed with non-monetary relief,Yes,N/A,6170955 1
44 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,75035,,Consent provided,Web,2023-10-19,Closed with explanation,Yes,N/A,7729421 1
45 before the end of the 30-day period beginning on the day the agency receives the notice of the dispute from the consumer or reseller,,EQUIFAX 1
46 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller,Company believes it acted appropriately as authorized by contract or law,Atlanticus Services Corporation,FL,33444,,Consent provided,Web,2023-03-31,Closed with non-monetary relief,Yes,N/A,6642130 1
47 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,NY,11422,,Consent provided,Web,2023-05-31,Closed with explanation,Yes,N/A,7052418 1
48 before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,PA,191XX,,Consent provided,Web,2023-03-06,Closed with explanation,Yes,N/A,6654090 1
49 before the end of the 30-day period begining on the date on which the agency receives the notice of the dispute from the consumer or reseller.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,KS,662XX,Older American,Consent provided,Web,2022-11-17,Closed with explanation,Yes,N/A,6216567 1
50 before the end of the 30-day period begining on the date on which the agency receives the notice of the dispute from the consumer or reseller.,,EQUIFAX 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows for or indirectly through a reseller

211 consumer complaints have been filed with the CFPB under the "or indirectly through a reseller" product category, naming 87 distinct companies as the respondent. Product-level complaint counts are one of the most direct signals of where consumer friction is concentrated in the U.S. financial system — the CFPB routes each filing to the specific regulatory framework that governs its product class, so the volume here reflects real intake into federal and state consumer-protection channels, not casual survey sentiment.

Within or indirectly through a reseller, the single most common underlying consumer complaint is "the agency shall". Issue concentration inside a product category is often more diagnostic than headline volume: when one issue dominates filings, it usually points to a recurring servicing, billing, reporting, or collection pattern that touches many providers at once. The table above ranks individual companies by filing volume within this product line and includes their timely-response rate and the share of cases closed with relief — two operational metrics that help separate firms handling complaint intake smoothly from those where resolutions stall or get disputed.

Complaint volume scales with market share — the largest issuers and servicers in a category will naturally generate more filings than smaller peers even at identical complaint rates per customer. A complaint on record is a consumer allegation, not a proven violation, and a company's presence here does not imply it broke any law. Use this page to understand the contour of consumer concerns around or indirectly through a reseller, then drill into specific companies and cross-check against the CFPB Consumer Complaint Database. This page is informational only and is not financial, legal, or regulatory advice.

Data source: CFPB Consumer Complaint Database. Product categories are defined by the CFPB. Complaint counts reflect consumer-reported data and do not imply wrongdoing by any company.

Read our methodology — how this data is sourced, computed, and verified.

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