Total complaints
4
Filed since Acco
2026 data Public-data reference. official source
personal information
4 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
4 consumer complaints filed with the CFPB
This profile shows personal information's complaint history from CFPB public records. 4 consumers have filed complaints since Acco. The company has a 0% timely response rate and has provided relief in 0% of cases.
4
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
2
States Active
Acco
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
personal information complaint mix by product
- or indirectly 3 75.0% – 0% relief
- became very 1 25.0% – 0% relief
How personal information's 4 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| or indirectly through a reseller | 3 |
| became very upset and dad was going to take her to the emergency room! I calmed her to tell her it was not a foreclosure notice | 1 |
Top States
| State | Complaints |
|---|---|
| late payments | 3 |
| is entire identity. We called and asked if they did the same to us? They told mom to shred the papers! What kind of business is CitiMortgage? | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| the agency shall | 3 |
| they do n't have a hardship. To top off the unprofessional and disgusting manner in which Citimortgage has conducted business we never received statements for XX/XX/XXXX or XX/XX/XXXX and they charged late fees for both months. This is not the only mess in the years we have had this mortgage and new refinance with them. During the refinance in XX/XX/XXXX and XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About personal information
personal information has accumulated 4 consumer complaints in the CFPB public database, with filings active across 2 U.S. states. Of those submissions, 4 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Acco, and the most recent logged activity is onsumer an, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, personal information reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "or indirectly through a reseller", and the single most common underlying issue is "the agency shall".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating personal information: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does personal information have?
personal information has received 4 consumer complaints filed with the Consumer Financial Protection Bureau.
Does personal information respond to complaints on time?
personal information has a 0% timely response rate to CFPB complaints.
What is the most common complaint about personal information?
The most common issue reported against personal information is "the agency shall" in the "or indirectly through a reseller" product category.
Read our methodology — how this data is sourced, computed, and verified.
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