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Explore all 145.5K companies with CFPB consumer complaints

Company Complaints
you have the right to dispute the matter with the applicable reporting agency. You can find out about the information contained in your file ( if one was used ) by contacting : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 1
you have the right to dispute the matter with the reporting agency. You can find out about the information contained in your file ( if XXXX was used ) by contacting the agency ( or agencies ) listed below : XXXX 1
you have the right to make a written request 1
you have thirty ( 30 ) days to complete your investigation. Be advised that the description of the procedure used to determine the accuracy and completeness of the information is also hereby requested 3
you have thirty ( 30 ) days to complete your re-investigation. Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested as well 1
you have to contact the vendor ''. Even when reminded that I did not submit the duplicate Payment and same was either a technical error on behalf of the bank or otherwise was not authorized by the account holder. In short 1
you have to expect that some of them are smart enough to send you legal service to stop their foreclosures that are ticking on a Calander. So if a customer sends a legal binding instrument that has it own ticking clock attached to it to stem a foreclosure 1
you have to factor in my pay history on these accounts and the fact that XXXX of them my credit line was increased from {$1000.00} - {$2500.00} for credit worthiness ''. I also received an additional card just last month obviously based on credit worthiness. 1
you have to get my authorization to access my credit report for any reason. You didnt do that first 1
you have to go back to debt collector company. 1
you have to provide this and this 2
you have violated my rights as a consumer. 2. Inaccurate Reporting of Accounts : The following accounts remain on my report despite being inaccurate 2
you have violated the GLBA by sharing my nonpublic personal information with third parties without my consent which has caused me mental and emotional distress. 1
You haven't made two payments! '' I informed her she was wrong - that I have made my payments to XXXX XXXX as required. She then told me I had better call XXXX XXXX and get this straightened out. I told her that since I did not have anything to do with the business transaction between XXXX XXXX and Shellpoint 1
you indicated that the XX/XX/XXXX interest capitalization reversal had not been completed on the loan. You requested for the capitalized interest and any additional interest charges to be reversed. Based upon our review 1
you indicated that you would send me an email to authenticate I never received the email in spite of repeated attempts. Note that I did put all XXXX Coinbase customer service emails into my contacts lists. I also repeatedly called both of your customer service telephone numbers 1
you just need to send Y ( RE : Charges : {$120.00} withdrawn. {$860.00} removed three times 1
you just refuse to comply. 1
you just want to charge me {$30.00} per transaction. 1
you keep money in an interest-bearing account and move it to the checking account in order to cover anticipated payments. 1
you know 3
you know that they'll drag you through XXXX 1
you know the inflation make our life tough than ever before.,,JPMORGAN CHASE & CO.,CA,92782,,Consent provided,Web,2022-10-29,Closed with explanation,Yes,N/A,6138711 1
You know what I've just decided? We are not going to move forward with this closing. '' And he hung up. XXXX 's interaction with me was sexist and XXXX 1
you know what theyre trying to do with your loans. And XXXX is notoriously known for the emails and their interest rates 1
you lied and committed fraud. 2
you lost and theres nothing that can be done. I told XXXX that I would escalate further and he told me to do what I needed to do. I have lost money 1
You made a mistake. '' They have shady 1
you mailed me a letter claiming that you refuse to perform a reinvestigation. 1
you make the rules 1
you may ask TransUnion to send an updated credit report to those who have received your report within the last 2 years for employment purposes or within the last 6 months for any othe purpose '' I can't change text formats here 1
you may be eligible to receive relief from a class action settlement. 1
you may be in violation of federal mail fraud statutes. 1
you may be liable for statutory damages. 1
you MAY be liable for willful NON-COMPLIANCE. I want XXXX & Experian to follow the list of that I've submitted to them an VERIFY that these items do not belong on my credit report. So of these items are listed three and four times on the same day!!! As far as their avoidance behavior goes ... Or as they loosely swim around the imaginary loophole of shirking responsibility ... I too have an example : If 'I ' asked XXXX and Experian to SPECIFICALLY get all the materials to gether make me a salami sandwich for this afternoon 's church picnic. I WOULDN'T EXPECT that the skid-row-bum in the proverbial alley who'd over-heard me talking to you 1
you may be liable for you willful non-compliance. 3
you may be liable for your willful non-compliance. 20
you may be liable for your willful non-compliance. Account name XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$38000.00} {$17000.00} {$920.00} {$38.00} Inquiry Name XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX ( Fraudulent Name ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( Fraudulent address ) Date XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX XXXX XXXX XXXX XXXX 1
you may be liable for your willful non-compliance. Failure on your behalf to provide a copy of any alleged documentation or other instrument bearing my signature will result in a small claims action against your company. I will be seeking {$5000.00} in damages for the following : 1. ) Defamation 2. ) Negligent Enablement of Identity Fraud 3. ) Violation of the Fair Credit Reporting Act I look forward to your prompt response and the swift resolution of this dispute. Please acknowledge receipt of this letter and provide a written confirmation of the actions taken to address this issue. 1
you may be liable for your willful non-compliance. Failure to respond satisfactorily within 30 days from this complaint 2
you may be liable for your willful non-compliance. Failure to respond satisfactorily within 30 days of receipt of this certied letter may result in a small claims action against your company 1
you may be liable for your willful non-compliance. Since you have violated Federal Law 1
you may be liable for your willful non-compliance.,,AMERICA FIRST FEDERAL CREDIT UNION,NV,89122,,Consent provided,Web,2021-04-21,Closed with explanation,Yes,N/A,4315059 1
you may be liable for your willful non-compliance.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Fidelity National Information Services 1
you may be liable for your willful noncompliance. 1
you may call the toll-free telephone number provided on your personal credit report 1
you may call XXXX ( XXXX ) or you may visit www.myequifax.com. With myEquifax 1
you may call XXXX ( XXXX ) or you may visit XXXX. With XXXXx 1
you may call XXXXEQUIFAX ( XXXX ) or you may visit www.myequifax.com. With myEquifax 1
you may choose to continue with your application with Embrace even if you do receive the {$500.00}. Maximum claim of one offer per application. Limited time offer only - must submit an application to Embrace Home Loans within 30 days of this advertisement to qualify. '',,EMBRACE HOME LOANS,IL,60008,,Consent provided,Web,2021-11-02,Closed with explanation,Yes,N/A,4869015 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.