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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
you are special. Once in the car I felt confused and swindled. I went straight home in tears and called each of my credit cards to cancel the cards 1
you are still liable for actual damages and attorneys fees. 1
You are still unwilling to reimburse me for the difference in premium/ policy payments. Because of this fact 1
you are subject to all defenses I may assert under UCC 3-305 ( a ) ( 2 ) 1
you are subject to another {$1000.00} fine 11
you are supposed to conduct a reasonable investigation on items presented to you by consumers. You have failed to do this on several occasions 1
YOU ARE TAKING MONEY AND INTEREST BY HOLDING ILLEGALLY AND MISAPPLYING IT 1
you are to deduct your commission which is {$300.00}. The rest will be used for your assignment. Complete your mystery shopping assignment as stated below : Deposit the check received with this package at your bank and proceed with your assignment after it clears ( which should be in 24 to 48 hours ) XXXX GIFT CARD You are to evaluate the nearest store selling XXXX GIFT CARD. 1
you are to suspend all collection activities 1
you are treated for income tax purposes as having 1
you are treated for income tax purposes as having income and may have to pay tax on this income. By definition income is not a debt and must not be included on a consumer credit report. It is of the utmost importance that this account reporting be rectified immediately. 1
you are violating 15 U.S. Code 5 1681i. Keep in mind 17
you are violating my rights and damaging my reputation. 1
you are violating my rights as a consumer. I will consider this to be an intentional disregard of my rights 4
you are violating XXXX XXXX XXXX XXXX XXXX. Keep in mind 1
you authorize KeyBank to pay overdrafts on ATM transactions and everyday debit card purchases. KeyBank then pays overdrafts on checks 1
you authorize Synchrony Bank to initiate an electronic payment in the amount specified above from the bank account specified above. You also authorize your financial institution to honor this payment. 1
YOU BETTER THINK AGAIN 1
You brought this on yourself 1
you ca n't stop it 1
you can add insurance if there is n't any to protect your interest in the home but to intentionally stop payment on MY insurance just so you can add YOUR 1
you can also earn up to {$750.00} when you open an account by XX/XX/XXXX. 1
you can ask any questions you want! He then said 1
you can become a Navy Federal member. Immediate family members include grandparents 1
you can call that particular XXXX at ( XXXX ) XXXX. 1
you can call their complaint line at XXXX or file an e-complaint at XXXX XXXX XXXX 1
you can call us at XXXX. Unfortunately 1
you can check it '' It was the number on the back of my card. He then proceeded to tell me the XXXX transfer was currently pending '' and if I didn't do exactly as he directed 1
you can choose to continue with the program or cancel. If you choose to just do the 16-week challenge 1
you can contact our Skrill Help Team online 1
you can contact the credit reporting companies again and ask them to include a statement explaining the dispute in your credit reports. The statement is then added to your file and provided to whoever requests your credit report in future. 1
you can create an account to manage your security freeze 25
you can cross that part off 1
you can detect the unsecured destinations of funds?!!!! 1
you can disable sign-in for your account ) Then you sent me this on XXXX 1
you can do this yourself online! Oh that did it! I hit the roof 1
you can download it here. Looking to change your security 1
you can e-mail us anytime and we will send the appropriate documents by U.S. mail.I requested information from the bank ''. So I requested these documents. Months later 1
you can enjoy using your rewards for all the things you love at XXXX XXXX '' It is my recollection that I set up my new online account with Capital One on or around XX/XX/XXXX as directed. It is also my recollection that during the process of setting up my new online account 1
you can even start me with a low credit line of {$5000.00} so I can prove to you my reliability and loyalty to this bank. My account balances are in excess $ XXXX to show Im worthy. I thank you for your time and reconsideration and I hope to hear back from you soon.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,PENTAGON FEDERAL CREDIT UNION,FL,32303,Servicemember,Consent provided,Web,2021-08-23,Closed with explanation,Yes,N/A,4656016 1
you can find them on my account. She then said she had to check to see if someone else was already working on my account to manually enter my rewards. While she was waiting for a response 1
you can have your payment recalculated or switch to a different IDR plan at any time. '' This was not an official message to me 1
you can just come in ). 1
you can keep the credit card. '' On XX/XX/XXXX 1
you can lose no more than {$50.00} if someone used your Card 1
you can lower your monthly payment ( to me ) XX/XX/XXXX : URGENT : 1
you can NEVER speak to a person. They don't respond to calls or voicemails. Their business practices are unacceptable. I would love the govt to intervene on my behalf but I realize that's a pipe dream. But he should know what crooks these companies are.,,Fay Servicing 1
you can not call me at this number. He spoke over me and hung up. Please look into this 1
you can not continue to report these lates. Duplicate and misleading reporting of student loans is common 3
you can not get a loan? At this point I was in uncharted territory and although I knew he wasn't performing his job to the best of his ability or even professionally 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.