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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
you allowed me to hear my balance 1
you also remove all of my personal information from your records and send me confirmation that you have complied with my requests within 15 business days. Also I will forward a copy of this letter to the Creditor Bureau 's.,,Santander Consumer USA Holdings Inc.,NC,28086,Servicemember,Consent provided,Web,2017-09-08,Closed with explanation,Yes,N/A,2665620 1
you also remove all of my personal information from your records and send me confirmation that you have complied with my requests within 15 business days. Also I will forward a copy of this letter to the Creditor Bureau 's.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,NC,28086,Servicemember,Consent provided,Web,2017-09-08,Closed with explanation,Yes,N/A,2665624 1
you also said there was no way I SHOULD have been able to wire money out without my debit card 1
you and original creditor 1
you and XXXX XXXX are required to comply with identity theft procedures and consumer protections : FCRA 605B Blocking of Information Resulting from Identity Theft Once notified of identity theft 1
you and your company will be reported to federal law enforcement. All calls in to my business are recorded. Do NOT contact my company 1
you are a XXXX 1
you are acting in bad faith and causing ongoing harm to me as a consumer. Because this account can not be verified with complete accuracy 3
you are advised that this office may be deemed to be a debt collector and any information obtained may be used for that purpose. '' The Eleventh Circuit has stated that this disclaimer does not relieve a Law Firm from being a debt collection agency if the Law Firm collect debts and or attempt to collect debts 1
you are also criminally liable. XXXX should resort to reasonable procedures to rectify this affair and compensate me for the use of my social security number. Otherwise 1
you are also required to update the tradeline to reflect that it is disputed. 1
you are aware they are using that space to break the law 1
you are committing tax fraud and should be reported to the IRS for a fraudulent financial gain. 28
you are committing tax fraud and should be reported to the IRS for a fraudulent financial gain. I never received a 1099c from this company and it is my belief that they are attempting unlawful extortionate means. 1
you are committing tax fraud and should be reported to the IRS for fraudulent financial gain. 2
you are considered to commit the data breach 1
You are correct! Thank you. '' Debt Collection : Despite this confirmation 1
you are disclosing financial information connected to my banking transactions. 2
you are enabling an automated system to sustain noncompliant data which constitutes willful and negligent noncompliance under FCRA XXXX and XXXX. 3
you are engaging in reckless disregard for my rights and knowingly damaging my credit profile. I demand that you permanently delete the XXXX XXXX collection account from all credit files immediately. Retaining this unverifiable and inaccurate data will be treated as willful noncompliance 3
you are even more obligated to investigate inquiries. Inquiries pose adverse results in consumer scoring by lower scores and extension of credit by grantors who sometimes deem too many inquiries within a certain amount of hypothetical time 'adverse ' and as a reason for denial. 1
you are expected to include in the letter information about what 1
you are expected to pay an estimate of {$15000.00} until the Auto Termination of your PMI. Do you consent to an interior and exterior evaluation? 1
you are failing to comply with this statutory requirement. 2
you are failing to meet the standards outlined by the FCRA for accurate reporting 2
you are generally locked out. ' Hmm. I asked for it to be reinstated - only to receive a notice in the mail that my 'new account ' was not approved. Yes! It would not be as they have trashed my credit score - this letter did not even note I was a 'previous ' ( while I still believed I was current ) customer. I do not think in the review process they even saw the moving parts of the human behind the request - their customer. 1
you are going to be a month behind 1
you are going to be working as a full time employee and not an independent contractor. Benefits : Health 1
you are governed by the Fair Credit Reporting Act ( FCRA ) 1
you are hereby notified that a negative credit agency report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations. 1
you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations. This whole notice says FRAUD!! The reviews say FRAUD!!,,Universal Recovery Corporation,CA,93534,,Consent provided,Web,2020-10-10,Closed with explanation,Yes,N/A,3894296 1
you are hereby notified that any use 1
you are hereby notified that at no point in time and under no circumstances is your company ; an employee of your company ; a representative for your company or affiliates are to contact me or any family members by any means other than the US mail system.,,ALLY FINANCIAL INC.,GA,30157,,Consent provided,Web,2024-08-10,Closed with explanation,Yes,N/A,9777219 1
you are hereby notified that at no point in time and under no circumstances is your company ; an employee of your company ; a representative for your company or affiliates are to contact me or any family members by any means other than the US mail system.,,CAPITAL ONE FINANCIAL CORPORATION,GA,30157,,Consent provided,Web,2024-08-10,Closed with non-monetary relief,Yes,N/A,9775908 1
you are hereby notified that at no point in time and under no circumstances is your company ; an employee of your company ; a representative for your company or affiliates are to contact me or any family members by any means other than the US mail system.,,T.S. Holdings,GA,30157,,Consent provided,Web,2024-08-10,Closed with explanation,Yes,N/A,9775907 1
you are hereby notified that at no point in time and under no circumstances is your company ; an employee of your company ; a representative for your company or affiliates are to contact me or any family members by any means other than the US mail system.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,BANK OF AMERICA 1
you are hereby notified that I will invoice your agency {$1000.00} for damages due to the continued inaccurate reporting. 1
you are hereby notified.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,MO,63011,,Consent provided,Web,2024-08-22,Closed with explanation,Yes,N/A,9885020 1
you are hereby notified.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
you are in clear violation of 15 U.S.C 6801 and 6802 4
you are in default 1
you are in direct violation of federal law. Reporting unvalidated debts damages my credit standing 2
you are in fact a debt collector. I do not have a contract with NELNET. I refuse to pay NELNET. 15 USC 1692c clearly states If a consumer notifies a debt collector that the consumer refuses to pay a debt 1
you are in fact a debt collector. I do not have a contract with XXXX. I refuse to pay XXXX. 15 USC 1692c clearly states If a consumer notifies a debt collector that the consumer refuses to pay a debt 3
you are in for even bigger unpleasant experience with Schwab. 1
you are in violation of 15 USC 1681b ( a ) ( 2 ) ; a consumer reporting agency may furnish a consumer report under the following circumstance and no other ; in accordance with the written instructions of the consumer to whom it relates. Experian has in fact knowingly furnished my consumer report with inaccuracies multiple times without having wet ink 1
you are in violation of at least XXXX separate counts 1
you are in violation of federal law by continuing to report them. 3
you are in violation of federal law by continuing to report these items. 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.